@dashrender said in What do you use for a ticketing/inventory system:
There is a new project in these parts, Sodium, but it's very much a work in progress.
It's cloud hosted, so ultimately I don't know how customizable it will be. Of course that will be up to the dev team.
Not sure I'd want to be part of a work in progress 
Although my wife is very much part of one with me so I guess I could give it a shot.
A few days ago I posted a question about creating a ticket with some checkboxes and such to show the work I've done with a user's machine for maintenance purposes. After messing with the SW portal, which could work, it still seemed to me that it wasn't customizable enough. Which brought me to the question of what does everyone else use? Is what you use more customizable than SW is?
@jmoore said in Spiceworks - Maintenance records:
@wls-itguy Lots of different ways to do this. The last thing I saw was using Google forms to do it. It would work nice.
I'd like to do it in Spiceworks as that is our ticketing system. It would be nice to input what was updated via text box or something like that and have it attached to the user and/or pc the maintenance was done for/on.
@nerdydad said in Spiceworks - Maintenance records:
I imagine you could use SW for this. Create a form with the necessary fields on the SW portal that would create a certain kind of ticket that would log the maintenance that you do on a device. Then just close it when either you are done or you return the equipment to the professor.
The only issue I see with that is anyone who is logged in can 'submit' the form.
I am currently running into some issues where the professors here are not bringing their laptops to the scheduled maintenance times I have set aside for them. I am trying to figure out a way to make a form or ticket that I can go through a checklist where the user and machine are documented and then what was done at that time, clear cache, updates to Windows, Apps, etc. This way when they complain to my boss about this or that not working I can show my manager the last time I was actually able to update their machines.
Anyone have something like this already set up? Or can you kick me in the right direction?
TIA
@momurda said in CERTBOT renewal fails:
The issue or the dns lookup?
I think the issue is that you dont have a CAA DNS record, which as of a few days ago is required to get certs.
Both actually. I had the DNS record entry backwards. I created a www.wls-online.net record and had a *.wls-online.net subdomain entered. I created a new DNS record and the renewal works now.
Jeff
@momurda said in CERTBOT renewal fails:
I think youll find there is a problem with your dns for wls-online.net.
www.wls-online.net resolves correctly, but not wls-online.net
Fixed.
@jaredbusch said in CERTBOT renewal fails:
How did you run certbot the first time?
You mean the very first time? I can't remember what I did 5 minutes ago
@dashrender said in CERTBOT renewal fails:
Who are you using for public DNS for your domain?
GoDaddy has our domain but Linode has the DNS.
Hello all,
I received notification that one of my certs was coming up for renewal and just to make sure I ran this:
root@SemMoodle:~# sudo certbot renew
sudo: unable to resolve host SemMoodle
Saving debug log to /var/log/letsencrypt/letsencrypt.log
Cert is due for renewal, auto-renewing...
Starting new HTTPS connection (1): acme-v01.api.letsencrypt.org
Renewing an existing certificate
Performing the following challenges:
tls-sni-01 challenge for www.wls-online.net
Waiting for verification...
Cleaning up challenges
Attempting to renew cert from /etc/letsencrypt/renewal/www.wls-online.net.conf produced an unexpected error: Failed authorization procedure. www.wls-online.net (tls-sni-01): urn:acme:error:connection :: The server could not connect to the client to verify the domain :: DNS problem: SERVFAIL looking up CAA for wls-online.net. Skipping.
All renewal attempts failed. The following certs could not be renewed:
/etc/letsencrypt/live/www.wls-online.net/fullchain.pem (failure)
1 renew failure(s), 0 parse failure(s)
IMPORTANT NOTES:
The following errors were reported by the server:
Domain: www.wls-online.net
Type: connection
Detail: DNS problem: SERVFAIL looking up CAA for wls-online.net
To fix these errors, please make sure that your domain name was
entered correctly and the DNS A record(s) for that domain
contain(s) the right IP address. Additionally, please check that
your computer has a publicly routable IP address and that no
firewalls are preventing the server from communicating with the
client. If you're using the webroot plugin, you should also verify
that you are serving files from the webroot path you provided.
When I look at my DNS host I see that both wls-online.net and www.wls-online.net are pointed to the same IP and have DNS records. What am I missing as to why it is failing?
TIA,
Jeff
@jaredbusch Good to know. I was thinking about doing this but I wasn't sure if it was truly still in beta or Sangoma was not keeping up to date.
If I want to go from 13 to 14 I need to go here:
https://wiki.freepbx.org/display/PPS/Upgrading+from+Distro+6
Sorry, typed it and then retyped the sentence and forgot that part. Windows 10. Latest release.
I have two professors that use Biblical Hebrew and Japanese keyboards. Since a Windows upgrade the change isn't working. I have the SBL fonts installed for the Biblical Hebrew but neither the Japanese nor Hebrew keyboards engage nor type in either language. Any thoughts?
I should add that I'm looking for a mac. I have tried SnagIt and Jing but just don't seem to have the function I'd like unless I'm not using it right. Which could also be the case.
@prcssupport said in Closing down, have some equipment for sale:
I have enjoyed the past 10months and not thinking about computers.
Sorry to hear about your decision. Although, from the above quote it does sound like it might be the right move. I have thought long about going back to construction but the market here isn't what it should be and I'd be taking a serious pay cut.
I'm sure this is a very basic question among the people that hang here. However, I am trying to write up some tutorials for the students here and would like to capture the actions on my screen into video but be able to zoom in on certain areas so I am not screenshotting the whole thing.
Anyone got some recommendations?
@dashrender There was another part to that which was a quote of Scott's post
@scottalanmiller said in Who is Hostadillo?:
@dashrender said in Who is Hostadillo?:
... will Scott ever recommend other solutions, assuming they are better than his?
I'll just make sure that they aren't better
I do know Scott was up front when I asked if it was his hosting site. He said that he wasn't able to find something that provided what he was looking for so he went out and made his own.
@dashrender said in Who is Hostadillo?:
Now, Scott is recommending a vendor that he does own. Does that mean it's bad, of course not, but the question is, will Scott ever recommend other solutions, assuming they are better than his?
If you are an MSP and you suck are you going to recommend someone else? Not trying to be a dick but I know of no company ever that would tell you they suck and recommend another company.
I would like to add that during a recent website outage that I was having, Scott and other members of the thread were helping me out. Scott then asked some questions that lead him to mentioning Hostadillo. I asked if it was his company and he did say that it is his company. Scott was very helpful in working to get my site transferred to his hosting services. I don't see any issue or lack of transparency on SAM's end.
