@thecreativeone91 Any response to your Paypal claim?

@scottalanmiller How did they respond to your refund request?

@AmanBhogal said:

There is currently a big backlog for building servers, This is directly related to providing the Cloud Pro product for free as a response to our service outage. The backlog is expected to be caught up in 3 hours.

Sorry, but that's a BS answer. Yesterday, you stated the following on Twitter: https://twitter.com/cloudatcost/status/594866143178924032

In 11+ attempts, I've never successful built a server since migrating to CloudPro.

@dafyre I've tried 11 times since Saturday, and none of them have successfully built.

@scottalanmiller said:

I'm speaking to them and the answer is that they aren't aware of people having issues.

Tell them to pull their head out of their ass and learn how to monitor their own systems!

Good luck! FWIW, I've had one pending since 3:45 yesterday afternoon and another for the past hour.

Never could get a server to build under the new "improved" CloudPro. I've initiated disputes for both of my purchases with Paypal.

Still can't get a server to build. Is this new "improved" service working for anyone?!

Still can't get a plain jane server to build...

.... and it's still pending. Here's a classic rant from Twitter: https://twitter.com/pegasusepsilon/status/594437200722329600

Still pending... I'll let it ride for a while and see what happens. Good thing I didn't actually need to do anything with it (testing or otherwise!).

@Danp said:

Looks like they are making some progress. I now have a pending server in the panel.

Server never built. Deleted and trying again...

Looks like they are making some progress. I now have a pending server in the panel.

Agreed on the lack of communications. I don't know if the missing "reimage" option is intentional or inadvertent due to the addition of the migrate feature. Only time will tell.

They've been advertising the CloudPro option for a while now, so I suspect it was functional at some point.

I suspect this is just another "glitch" in the system. I could be wrong, but I believe they are working to resolve the issues.

FWIW, I'm still able to log into the panel and I don't get that particular error.

I thought this was an interesting exchange.
https://twitter.com/cloudatcost/status/594173062209114112

I went ahead and "migrated" one of my boxes to CloudPro.

Good: I have resources available

Bad: I'm unable to create a new server using the CloudPro option

Ugly: Cloudatcost

Well, it allows you to migrate the resources... but you'll lose everything on the existing server.

Guess this is their way to appease some folks and avoid a mass exodus and chargebacks / paypal disputes.