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    CloudPro

    IT Discussion
    cloudatcost
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    • nadnerBN
      nadnerB
      last edited by

      Please note the highlighted bit below:

      Hello nadnerB,
      We would like to thank you for your support by using our cloud service
      Please Vote for us! http://community.spiceworks.com/spice_list/show/310

      This message contains details on your server and you should keep this email.

      Console Panel Login:
      https://panel.cloudatcost.com
      Login: *****************************
      Password: existing Password

      Panel Highlights:
      Here you can perform console/KVM.
      IP information, along with reverse DNS.
      The default user for linux is (root), Ubuntu and Debian is (user)or(root)
      The default Windows user (administrator)

      Default Server Password: *************************

      Accessing your server from home:

      Linux Server:
      Access via SSH (Putty)
      login: ***************
      Password: ***************************

      Windows Server:
      Access via MS RDP (Remote Desktop)
      login: ****************************
      Password: ****************************

      Installation is an average of 1-2 minutes.
      To protect your server while your setting it up its default RunMode is SAFE Mode which will power off your server after 7 days. This can be changed in the panel by choosing the Normal mode.
      Getting Support:
      Support ticket can be entered here.
      https://members.cloudatcost.com
      Login Using your email address and password.

      Thankyou for your business.

      CloudAtCost 2015

      It's been 30 minutes.
      What is the above mentioned average based on? If it's based on the consumption of Bourbon and Cola or Jager Bombs by monkeys, I'd understand but... actually, no I wouldn't. Why are there drunken monkeys involved in this?

      1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller @nadnerB
        last edited by

        @nadnerB said:

        I'm yet to up/down/side-grade to cloud poo(?) oh, oops. Pro, CloudPro.
         
        So let me get this straight, you get your entire VPS nuked when you move to the service. You have to back up your own stuff but it's almost impossible to back up a C@C instance (offsite)... IF, you can connect to it.
        Am I correct with any of ^that?
         
        What backup software/strategy are you lot using?

        None. Just lost everything. That CloudatCost initiated this killing off of the VMs prior to coming up with a backup strategy shows just how much they have no idea how to do this.

        1 Reply Last reply Reply Quote 1
        • DashrenderD
          Dashrender
          last edited by

          Awesome, they also nuked my FreePBX system I had running.. yeah!! (NOT!)

          1 Reply Last reply Reply Quote 0
          • DashrenderD
            Dashrender
            last edited by

            OK this is weird.. I have a personal account and an office account. They nuked my office account, but my personal one is still working.

            scottalanmillerS 1 Reply Last reply Reply Quote 0
            • scottalanmillerS
              scottalanmiller @Dashrender
              last edited by

              @Dashrender said:

              OK this is weird.. I have a personal account and an office account. They nuked my office account, but my personal one is still working.

              They nuked it... completely?

              1 Reply Last reply Reply Quote 0
              • dafyreD
                dafyre
                last edited by

                I'm giving this service one more chance before I write it off... I deleted the VM and started another install on the new CloudPro service at 10:28AM (EST).

                This will be my 3rd attempt since Friday.

                scottalanmillerS DanpD 2 Replies Last reply Reply Quote 1
                • DanpD
                  Danp
                  last edited by

                  Good luck! FWIW, I've had one pending since 3:45 yesterday afternoon and another for the past hour. 😒

                  scottalanmillerS 1 Reply Last reply Reply Quote 1
                  • scottalanmillerS
                    scottalanmiller @dafyre
                    last edited by

                    @dafyre said:

                    I'm giving this service one more chance before I write it off... I deleted the VM and started another install on the new CloudPro service at 10:28AM (EST).

                    This will be my 3rd attempt since Friday.

                    I'm speaking to them and the answer is that they aren't aware of people having issues.

                    DanpD 1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller @Danp
                      last edited by

                      @Danp said:

                      Good luck! FWIW, I've had one pending since 3:45 yesterday afternoon and another for the past hour. 😒

                      Par for the course.

                      1 Reply Last reply Reply Quote 0
                      • DanpD
                        Danp @scottalanmiller
                        last edited by

                        @scottalanmiller said:

                        I'm speaking to them and the answer is that they aren't aware of people having issues.

                        Tell them to pull their head out of their ass and learn how to monitor their own systems!

                        scottalanmillerS 1 Reply Last reply Reply Quote 2
                        • scottalanmillerS
                          scottalanmiller @Danp
                          last edited by

                          @Danp said:

                          @scottalanmiller said:

                          I'm speaking to them and the answer is that they aren't aware of people having issues.

                          Tell them to pull their head out of their ass and learn how to monitor their own systems!

                          That would require being concerned that things are not working.

                          1 Reply Last reply Reply Quote 0
                          • S
                            Sparkum
                            last edited by

                            Gah, dont know if I should keep my box and hope everything will improve, (and end up with a box for who knows...10 years?) or just pull a paypal refund and call it a day.

                            scottalanmillerS 1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller @Sparkum
                              last edited by

                              @Sparkum said:

                              Gah, dont know if I should keep my box and hope everything will improve, (and end up with a box for who knows...10 years?) or just pull a paypal refund and call it a day.

                              Well, things have only gotten worse so far so.....

                              Here is the thing, even if things improve, which all signs point to it not happening, you both need the service to improve AND the company to survive and nothing suggests that that will happen. They have no business model under which they make money. They are cutting corners like crazy because they have to to even start to make this work. They've burned years of good faith and no one is going to trust them now. They got their "second chance" and did even worse than the first time around.

                              I'll be amazed if they make it to the end of the year. If their parent company is still around in ten years will be amazing.

                              1 Reply Last reply Reply Quote 2
                              • DanpD
                                Danp @dafyre
                                last edited by

                                @dafyre I've tried 11 times since Saturday, and none of them have successfully built.

                                scottalanmillerS 1 Reply Last reply Reply Quote 1
                                • scottalanmillerS
                                  scottalanmiller @Danp
                                  last edited by

                                  @Danp said:

                                  @dafyre I've tried 11 times since Saturday, and none of them have successfully built.

                                  Look what issue has returned!!

                                  Screen Shot 2015-05-04 at 4.56.10 PM.png

                                  1 Reply Last reply Reply Quote 1
                                  • scottalanmillerS
                                    scottalanmiller
                                    last edited by

                                    It fixed that a few minutes later. Now attempting a build. Let's see if I am just lucky.

                                    1 Reply Last reply Reply Quote 0
                                    • nadnerBN
                                      nadnerB
                                      last edited by

                                      Ticket submitted...
                                      I am tempted to add a Hypnotoad to my ticket

                                      1 Reply Last reply Reply Quote 0
                                      • scottalanmillerS
                                        scottalanmiller
                                        last edited by

                                        My build is making no progress. I think I was just lucky with the other VM.

                                        1 Reply Last reply Reply Quote 0
                                        • AmanBhogalA
                                          AmanBhogal Vendor
                                          last edited by AmanBhogal

                                          Hey everybody,

                                          There is currently a big backlog for building servers, This is directly related to providing the Cloud Pro product for free as a response to our service outage. The backlog is expected to be caught up in 3 hours.

                                          S ? scottalanmillerS 3 Replies Last reply Reply Quote -2
                                          • S
                                            Sparkum @AmanBhogal
                                            last edited by

                                            @AmanBhogal

                                            Free resources for everyone?

                                            1 Reply Last reply Reply Quote 0
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