@flaxking said in The VAR Kickback System and How You Can Make a Good Living from Vendors:
I tried getting into improving business workflow, but that didn't get very far because I wasn't trusted as more than a tech.
...For internal SMB IT to really be worth it, IT has to be deeply involved in the business side of things. There's just not enough straight technical work.
I agree completely and think it's a real shame that you weren't trusted. When I was an internal IT Manager I worked extremely closely with the CEO and CFO to align their business plan to the IT strategy. I was uniquely placed in that I worked across departments in all areas of the business, so I had an intimate knowledge of, for example, the finance department and the production department. Whereas other department heads tended to work in silos. I was there to bridge these silos.
VAR management was a key part of my role. I outsourced where I could, or where I lacked skills, or where I simply lacked time. Basically, if a VAR could do a job better and cheaper than I could get it done internally, I'd outsource it. If they couldn't, I'd do it internally. My experience of the business and of my team guided me towards these decisions.
I don't think a salesman could ever bullshit me. In many cases I'd work with VARs that didn't even employ salesmen. They were just a bunch of engineers doing what they love and making a reasonable living from it. I now work for one of those VARs.
I'm not offended by Scott. I find the idea that it would be "literally impossible" that NTG couldn't do a better job than I did more bizarre than offensive. I simply can't imagine a world that is as black and white as Scott's. I think it's where self-belief turns in to fanaticism.