@Dashrender said in Access to CEOs of a company - should you a consumer have it?:
@Jason said in Access to CEOs of a company - should you a consumer have it?:
Our CEO response to customers and helps make sure their issues are resolved. He doesn't type the responses himself he has his assistants type them. But he does work on the issues and make sure they are fixed.
I definitely understand that the CEO should be making sure these things are handled - but unless your company is small, that seems like something that should be mainly handled much lower on the tree than the CEO.
I have had to call Executive Support (Office of the CEO) numerous times for various companies and it definitely should have been handled at a much lower level. The problem occurs when you have failures in your support structure that cannot properly resolve the issue for the customer. If they have went through the normal procedure and followed up the chain of command to no avail, the CEO's office is the last stop before no longer being a customer. If the CEO doesn't care to attempt to resolve the issue, you learn why the rest of their support staff didn't seem to care about resolving the issue as well (Looking at you RingCentral). I would never do it to just complain or submit feedback, but in my quest to make vendors keep their word and promises, its a very important tool that should only be used occasionally.
Honestly I have no clue how busy a CEO at a company the size of EHR company would be - though I would expect them to be busy enough not to be fielding 100's of complaint calls weekly.
Ahh you see that's the entire point! They are too busy to be dealing with 100s of calls weekly, so they need to get the problems fixed to stop the calls from coming in. If you make the boss deal with the problem, most of the time he doesn't want to deal with this small time BS and will force people to resolve it for you