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    Email Error Logging on Spiceworks

    IT Discussion
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    • scottalanmiller
      scottalanmiller last edited by

      Does anyone know if there is an easy way to see email errors on a SW instance? I have one where POP is working but the same account with SMTP is not working. So it opens tickets but cannot respond that they have been made.

      1 Reply Last reply Reply Quote 3
      • DustinB3403
        DustinB3403 last edited by

        What version of SW are you using? (for confirmation)

        1 Reply Last reply Reply Quote 0
        • DustinB3403
          DustinB3403 last edited by DustinB3403

          In the advanced EMAIL settings there should be Email Logging as an option.

          1 Reply Last reply Reply Quote 0
          • scottalanmiller
            scottalanmiller last edited by

            0_1461959621906_Screenshot from 2016-04-29 22:53:23.png

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            • scottalanmiller
              scottalanmiller last edited by

              7.3.00042

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              • DustinB3403
                DustinB3403 last edited by

                I'm on 7.4.00070.

                Update.

                Also 0_1461959702273_chrome_2016-04-29_15-54-54.png

                Enable that.

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                • scottalanmiller
                  scottalanmiller last edited by

                  okay, it's on. Where do I see the logs?

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                  • DustinB3403
                    DustinB3403 last edited by

                    https://community.spiceworks.com/help/Advanced_Log_Info

                    "You can access the entire log files directly. They are stored in the Spiceworks application directory, \Spiceworks\log\ (commonly C:\Program Files\Spiceworks\log)."

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                    • DustinB3403
                      DustinB3403 last edited by

                      You'll want to look at the production.log specifically

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                      • scottalanmiller
                        scottalanmiller last edited by

                        I've verified the settings. Argh. Still not sending out.

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                        • DustinB3403
                          DustinB3403 last edited by

                          Try the

                          finder_ar.log for email issues.

                          1 Reply Last reply Reply Quote 0
                          • scottalanmiller
                            scottalanmiller last edited by

                            Getting this:

                            Error on outgoing settings: Sending email from SMTP server failed: end of file reached
                            1 Reply Last reply Reply Quote 0
                            • scottalanmiller
                              scottalanmiller last edited by

                              This sounds like a SW error, to me.

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                              • DustinB3403
                                DustinB3403 last edited by

                                Have you checked this?

                                https://community.spiceworks.com/topic/341401-error-on-outgoing-settings-blah-blah-end-of-file-reached

                                dafyre 1 Reply Last reply Reply Quote 0
                                • dafyre
                                  dafyre @DustinB3403 last edited by

                                  @DustinB3403 said in Email Error Logging on Spiceworks:

                                  Have you checked this?

                                  https://community.spiceworks.com/topic/341401-error-on-outgoing-settings-blah-blah-end-of-file-reached

                                  TL;DR: Time to upgrade. IT was fixed in 7.5.xxx

                                  1 Reply Last reply Reply Quote 2
                                  • scottalanmiller
                                    scottalanmiller last edited by

                                    Ah ha, thanks.

                                    1 Reply Last reply Reply Quote 0
                                    • scottalanmiller
                                      scottalanmiller last edited by

                                      Trying to get access to do that. I'm not the admin on the box.

                                      dafyre 1 Reply Last reply Reply Quote 0
                                      • dafyre
                                        dafyre @scottalanmiller last edited by

                                        @scottalanmiller said in Email Error Logging on Spiceworks:

                                        Trying to get access to do that. I'm not the admin on the box.

                                        In the mean time you could simply set the HELO domain and be done, maybe?

                                        scottalanmiller 1 Reply Last reply Reply Quote 1
                                        • scottalanmiller
                                          scottalanmiller @dafyre last edited by

                                          @dafyre said in Email Error Logging on Spiceworks:

                                          @scottalanmiller said in Email Error Logging on Spiceworks:

                                          Trying to get access to do that. I'm not the admin on the box.

                                          In the mean time you could simply set the HELO domain and be done, maybe?

                                          Boom, you get the BA on this one!!

                                          dafyre 1 Reply Last reply Reply Quote 0
                                          • dafyre
                                            dafyre @scottalanmiller last edited by

                                            @scottalanmiller said in Email Error Logging on Spiceworks:

                                            @dafyre said in Email Error Logging on Spiceworks:

                                            @scottalanmiller said in Email Error Logging on Spiceworks:

                                            Trying to get access to do that. I'm not the admin on the box.

                                            In the mean time you could simply set the HELO domain and be done, maybe?

                                            Boom, you get the BA on this one!!

                                            I cheated and read the link, ha ha.

                                            1 Reply Last reply Reply Quote 0
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