Citrix paid support
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@DustinB3403 said in Citrix paid support:
He said his client had bought support, was dropping them (the customer) from support and not offering support any longer. I didn't think to ask if the client was running an old version of XS.
He was dropping the customer? Why, because they made bad XenMotion decisions?
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@scottalanmiller no I had to change my last comment. Citrix was dropping the customer of the guy I was talking too.
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All sounds very fishy. These horror stories always seem to have these huge gaps or ambiguous bits. Like "I used XenMotion and we lost a million dollars because Citrix went open source."
But, how did XenMotion happen to lose you money and how did that IT consultant mistake lead to a discussion about open source? An obvious IT department error and a completely illogical leap to an unrelated bit of FUD. Sounds like a scammer that doesn't understand what the products are trying to come up with a social acceptable lie to say that open source is bad.
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@DustinB3403 said in Citrix paid support:
@scottalanmiller no I had to change my last comment. Citrix was dropping the customer of the guy I was talking too.
Ah, yeah... that's even more fishy. Maybe they are dropping them because their IT consultant is full of crap and they don't take their business seriously enough to get rid of him
If Citrix is dropping support, everyone would know. It would be all over the news. This guy is hiding something, probably something that is his own fault (like not keeping the system updated.) -
Or maybe like the Chewley's gum rep from the movie Clerks.
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The whole thing that started the conversation was he started talking to his wife about how he has 12 emails in the past 20 minutes, to which I commented "you must be in it" he took it from there saying "yeah I'm migrating a client away from xenserver because they went open source and cost my clients to a million dollars"
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@DustinB3403 said in Citrix paid support:
The whole thing that started the conversation was he started talking to his wife about how he has 12 emails in the past 20 minutes, to which I commented "you must be in it" he took it from there saying "yeah I'm migrating a client away from xenserver because they went open source and cost my clients to a million dollars"
yeah... see, he was just looking for a way to say something scammy. Sure, he wasn't fishing for the lead up, but once you gave it, he said something he had ready that made zero sense.
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Which he's migrating the customer to VMWare, which continued the conversation.
It was cold out so I didn't get to invested into the conversation but I told him there was no way citrix is not going to offer support for xenserver
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He probably didn't want to admit to his wife that he cost them the money so said something that is plausible to someone that doesn't know anything about IT...
or licensing...
or business...
or really, just common sense.
Really, it's an offensive statement for him to have thought that he could get away with.
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@DustinB3403 said in Citrix paid support:
Which he's migrating the customer to VMWare, which continued the conversation.
It was cold out so I didn't get to invested into the conversation but I told him there was no way citrix is not going to offer support for xenserver
Yeah, we know from the statement he made that he was making stuff up. We can hypothesize about whether he was bluffing, trying to save face or just totally clueless. But we know that what he said was a bold faced lie that is totally nonsensical and impossible for him to back up.
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Well thank you for confirming what I had thought. (I was hoping I wasn't going insane and missing some major news)
If the client lost a million dollars and has proof it was xenserver, and because of it they want to change, fine.
But the entire conversation was based on him being a consultant. So I immediately started thinking about him weighing his wallet.
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@DustinB3403 said in Citrix paid support:
Not so much a friend, a private business owner and it consultant. Who's client with 2400 VMs had issues. Apparently they lost 1 million due to xenmotion failing to migrate etc.
He actually reminded me of @JaredBusch just talking get to him.
What did I do this time?
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@DustinB3403 said in Citrix paid support:
But the entire conversation was based on him being a consultant. So I immediately started thinking about him weighing his wallet.
Ah, likely wanting to move from making money selling XenServer to selling VMware now that XenServer is fully free. Makes sense. Hate to say it, but someone willing to lie so brazenly might have been willing to initiate a disaster to light a fire under management to spend some money with him in other places.
XenMotion doesn't lose anyone a million dollars, just doesn't happen. But an IT Consultant wielding XenMotion judiciously might be able to find a way to leverage it to initiate some major downtime.
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@JaredBusch nothing.
Just a random conversation with a random IT consultant. He just reminded me of you.
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On a separate topic, is xenmotion open source as well?
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@DustinB3403 said in Citrix paid support:
On a separate topic, is xenmotion open source as well?
Yes, it is just part of XenServer.
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Just confirming, just doing some reading up on it, two host setup at a minimum.
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@DustinB3403 said in Citrix paid support:
Just confirming, just doing some reading up on it, two host setup at a minimum.
Of course, since XenMotion is moving a workload from one box to another. Anything "one to another" requires two things.
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Like "handing French Fries to a friend" requires two people.
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@scottalanmiller of course 2 host minimum. My point was about it being open source /free.
