Citrix paid support
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So I was out and happened to bump into another IT person. We started talking a bit and he said since citrix released their version so it's all open source, that they citrix are going discontinue offering paid support in the near future.
Any truth to this?
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That's the dumbest thing ever. Okay not really, but right up there. Open source's only stream of revenue is support. Does he think that Red Hat, Canonical, IBM and others are all going to shut their doors and go out of business because they "went open source?" Microsoft is doing this too, as is Google. Are they going to stop selling support? What about Amazon?
And Citrix only open sourced one thing that I know of. What else have their open sourced?
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A key reason for a business to take something that is closed and offer it as open source is specifically because support pays so much better than making software and open source is cheaper to make, maintain and support while generating a much larger user base to pay for support. Your friend's theory is backwards, he should be running to Citrix now as they've dedicated their business so much more focused on support than ever before!
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Remember, support is the big win in open source. It gives all of the power to the end users because support is more broadly available.
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That was my argument as well, they still are making a ton of money from support, and there is no foreseeable reason to not offer support. Developmentioned is just managed by the community
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@DustinB3403 said in Citrix paid support:
That was my argument as well, they still are making a ton of money from support, and there is no foreseeable reason to not offer support. Developmentioned is just managed by the community
And it doesn't stop them from doing development, too. It, in fact, encourages more of that as well.
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Not so much a friend, a private business owner and it consultant. Who's client with 2400 VMs had issues. Apparently they lost 1 million due to xenmotion failing to migrate etc.
He actually reminded me of @JaredBusch just talking get to him.
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I didn't even get his name.
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@DustinB3403 said in Citrix paid support:
Not so much a friend, a private business owner and it consultant. Who's client with 2400 VMs had issues. Apparently they lost 1 million due to xenmotion failing to migrate etc.
And he had paid for support? I've had companies lose a lot more than a million from VMware vMotion failing.
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@DustinB3403 said in Citrix paid support:
Not so much a friend, a private business owner and it consultant. Who's client with 2400 VMs had issues. Apparently they lost 1 million due to xenmotion failing to migrate etc.
He actually reminded me of @JaredBusch just talking get to him.
sounds like he built his setup wrong. Even if Xenmotion did fail, the system should have been able to withstand that.
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@Dashrender said in Citrix paid support:
@DustinB3403 said in Citrix paid support:
Not so much a friend, a private business owner and it consultant. Who's client with 2400 VMs had issues. Apparently they lost 1 million due to xenmotion failing to migrate etc.
He actually reminded me of @JaredBusch just talking get to him.
sounds like he built his setup wrong. Even if Xenmotion did fail, the system should have been able to withstand that.
Not necessarily, but probably. More importantly, why was he XenMotioning a production system. You never do that. That's a risky operation. How the heck could a million dollars be left up to XenMotion or any migration system like that?
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He said his client had bought support and that citrixwas dropping them (the customer) from support and not offering support any longer. I didn't think to ask if the client was running an old version of XS.
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@DustinB3403 said in Citrix paid support:
He said his client had bought support, was dropping them (the customer) from support and not offering support any longer. I didn't think to ask if the client was running an old version of XS.
He was dropping the customer? Why, because they made bad XenMotion decisions?
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@scottalanmiller no I had to change my last comment. Citrix was dropping the customer of the guy I was talking too.
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All sounds very fishy. These horror stories always seem to have these huge gaps or ambiguous bits. Like "I used XenMotion and we lost a million dollars because Citrix went open source."
But, how did XenMotion happen to lose you money and how did that IT consultant mistake lead to a discussion about open source? An obvious IT department error and a completely illogical leap to an unrelated bit of FUD. Sounds like a scammer that doesn't understand what the products are trying to come up with a social acceptable lie to say that open source is bad.
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@DustinB3403 said in Citrix paid support:
@scottalanmiller no I had to change my last comment. Citrix was dropping the customer of the guy I was talking too.
Ah, yeah... that's even more fishy. Maybe they are dropping them because their IT consultant is full of crap and they don't take their business seriously enough to get rid of him
If Citrix is dropping support, everyone would know. It would be all over the news. This guy is hiding something, probably something that is his own fault (like not keeping the system updated.) -
Or maybe like the Chewley's gum rep from the movie Clerks.
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The whole thing that started the conversation was he started talking to his wife about how he has 12 emails in the past 20 minutes, to which I commented "you must be in it" he took it from there saying "yeah I'm migrating a client away from xenserver because they went open source and cost my clients to a million dollars"
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@DustinB3403 said in Citrix paid support:
The whole thing that started the conversation was he started talking to his wife about how he has 12 emails in the past 20 minutes, to which I commented "you must be in it" he took it from there saying "yeah I'm migrating a client away from xenserver because they went open source and cost my clients to a million dollars"
yeah... see, he was just looking for a way to say something scammy. Sure, he wasn't fishing for the lead up, but once you gave it, he said something he had ready that made zero sense.
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Which he's migrating the customer to VMWare, which continued the conversation.
It was cold out so I didn't get to invested into the conversation but I told him there was no way citrix is not going to offer support for xenserver
