Leaving Dell


  • Banned

    Anyone else contemplating leaving dell? We've seen their quality drop a lot for desktops and laptops in the past 6-12 months.

    Who are you using? Reality is there is only 1 other company for us to really consider and that's HP.



  • We have HP desktops and laptops almost across the board.



  • I've been on HP for the last 7 years



  • @Dashrender said:

    I've been on HP for the last 7 years

    I prefer dell only because their website sucks less for finding drivers?


  • Banned

    @JaredBusch said:

    @Dashrender said:

    I've been on HP for the last 7 years

    I prefer dell only because their website sucks less for finding drivers?

    Does HP have driver packages for all models to use with WDS like Dell does?



  • @Jason said:

    @JaredBusch said:

    @Dashrender said:

    I've been on HP for the last 7 years

    I prefer dell only because their website sucks less for finding drivers?

    Does HP have driver packages for all models to use with WDS like Dell does?

    No idea honestly, but if they do you will never find them anyway.



  • I've not had to buy much in the last year or so,.. but prefer Dell over some due to it just work(ed). Not to mention I knew the line.

    I got swayed to try HP Laptops and their port applicators... what a fiasco that was. I really wanted real honest to goodness dock. Seems that some are going to USB only.. which caused issues with display and printer installs.

    NTM - Video, Audio, Network, etc all went through the one USB 3.0 thread....


  • Banned

    Doesn't HP still have real laptop docks in the business line?



  • @Jason said:

    Doesn't HP still have real laptop docks in the business line?

    Last that I knew.



  • Now that HP and HPE are not the same company, I doubt that HP laptops will remain a standard for us. Having them as a stand alone company is just, weird.



  • @Jason said:

    Doesn't HP still have real laptop docks in the business line?

    They have them only in one line, the EliteBook.

    Laptop: L4A22UT
    Dock: D9Y32UT



  • Lenovo



  • There is also the possibility of leaving the traditional laptop world. Asus makes good hardware, for example, and actually makes a lot of the HP hardware. I've not used them for business but assume that they would be a potentially viable choice.


  • Banned

    @scottalanmiller said:

    There is also the possibility of leaving the traditional laptop world. Asus makes good hardware, for example, and actually makes a lot of the HP hardware. I've not used them for business but assume that they would be a potentially viable choice.

    Asus Lacks good support. They also don't have docks.


  • Banned

    @anonymous said:

    Lenovo

    No thanks.



  • @Jason said:

    @scottalanmiller said:

    There is also the possibility of leaving the traditional laptop world. Asus makes good hardware, for example, and actually makes a lot of the HP hardware. I've not used them for business but assume that they would be a potentially viable choice.

    Asus Lacks good support. They also don't have docks.

    Oh yeah, docks are going to be the hardest part I think. I think for serious equipment that you are stuck with just HP or Dell then. Don't even know if there is another player at all.


  • Banned

    To bad there's no true Gateway anymore.



  • LOL. I hope you are kidding 🙂

    Who devoured them anyway? Are they still around in some form?



  • Gateway was bought up by eMachines which in turn was bought up by Acer.



  • Hard to believe Gateway could be bought up by eMachines. eM always seemed so little. What awful, awful companies. Why did any of them want any of the rest of them. LOL.

    They were each, in turn, the Packard Bell of their time.



  • I'm not sure why JB has such a hard time finding HP drivers, They are super easy for me. From the Drivers page you type the full name of the product and it takes you to a listing of the drivers.

    IBM was the worse because there were often 3-5 different drivers for say video, etc all on the same model device.

    As for driver packs, yes HP has them, but for anything other than the Elite series they suck because they don't update them after the initial release, perhaps one additional update.

    HP does suffer from not updating drivers for older machines. What I mean is, even if there actually is a newer driver because the hardware made it into 2 or 3 model year newer models... HP doesn't update the website pointing to the newer drivers on the older machine.

    A great example is the Touchpad driver. If you have 3 year old machine, at best you'll have a 1 year old driver, but more likely 2+ years old... even though that same line of devices, using fully compatible drivers with both old and new devices. If you want the newer driver, you have to guess what laptops might have a compatible driver and just try it.

    This is probably something that IBM was the best at. From my past experience (more than 10 years ago) Dell's drivers were so proprietary that rarely would drives work from one device to the next, so getting new ones once the driver page stopped providing them simply meant that there were no newer ones.



  • Not as of yet. I've gone 98% Optiplex for workstations (I and one other have an XPS). We also use their servers. But I have to say, we had some DRAC issues last April that caused the VM's to slow to a crawl. It was pretty bad and took them a few weeks to realize we needed a lot of firmware updates. But they were easy to get a hold of, even at 2AM.



  • @scottalanmiller said:

    Hard to believe Gateway could be bought up by eMachines. eM always seemed so little. What awful, awful companies. Why did any of them want any of the rest of them. LOL.

    They were each, in turn, the Packard Bell of their time.

    Not to go off subject, but didn't Gateway own Amiga for a while?



  • @JaredBusch said:

    @Dashrender said:

    I've been on HP for the last 7 years

    I prefer dell only because their website sucks less for finding drivers?

    I agree, in Dell Webpage you can download drivers from a laptop with 10 years in second, that's impossible in Hp.



  • @garak0410 said:

    @scottalanmiller said:

    Hard to believe Gateway could be bought up by eMachines. eM always seemed so little. What awful, awful companies. Why did any of them want any of the rest of them. LOL.

    They were each, in turn, the Packard Bell of their time.

    Not to go off subject, but didn't Gateway own Amiga for a while?

    Oh yeah, forgot about that!



  • Amiga: the system us poor C64 owners always strived to get to one day.



  • I've had horrible experience with HP support. I recently had 2 all-in-ones with touchscreen issues, first one took over a month and 4 or 5 tech visits, literally gutting the thing and replacing every single part, just to send me a new unit in the end, and shipping sucked as well. Second unit, the same story, multiple tech visits, all guts replaced, machine ended up in worst condition that originally. Again, they gave me new unit, again, shipping sucked. And the techs did really poor job putting these machines together, plastic covers had some latches broken off in the process.
    I don't even want to go into their printers support, I'm just going to say that it sucks more.

    Dell on the other hand always managed to send me really good technicians, that would get the job done the same day. Occasionally, they had to come back to replace additional parts, but always got the job done.

    I will also recommend ASUS. We use their all-in-ones and laptops with very few issues. We re-sell ASUS all-in-ones on some of our optical measurement machines, and customers are really happy with these. Great hardware quality, and contrary to some responses above, they do have docks. Support is really just an RMA process, and no on-site repairs, but I usually get my stuff back in less than 2 weeks. Also, all my custom build PCs here have ASUS mainboards.

    By the way, NBD is really NBD if replacement parts are in stock, if not, you're sol.



  • Sadly I recently had a similar support issue with HP, but then again, so have I with IBM (before the Lenovo sale) and Dell.

    To me, they are all on the same footing.

    I suppose we could look at the 125% over costed Fujitsu?



  • Fujitsu is good stuff and they make Sparc 🙂



  • I know the real gateway story because the MSP I worked for at the time was a certified repair shop. Gateway sold their business portion to a company called MPC. The whole deal was a scam. MPC bought the Gateway business division for $90 million. The deal was signed in 2007. For the first 6 months or so everything was ok. Then MPC stopped paying its repair centers and kept making excuses for delayed payments. We were always told payments were right around the corner. When they did pay, they told us we never sent back parts and tried to charge 3x the market value for the part essentially not paying us. By 2008 MPC filed for Chapter 11.

    Not only was it a cluster for client support. MPC systems were complete garbage. The school district we were supporting won a several million dollar legal battle with Microsoft. Microsoft audited the school district and said we were violating terms. Long story short, we proved Microsoft wrong and won several million dollars.

    With the money that was won in court, the school district bought these MPC computers through us. We were a service provider and we were making money on sales, not to mention we won the school district several million dollars. Everything was looking great.

    Well, we got the computers in and an astonishing 30% were bad out of the box. Yes 3 out of 10! We ordered over a 2000 PCs. All these PCs had bad motherboards. MPC would send us the motherboards and pay us the service fee to replace them. While it looked bad to the school district, it was a good thing for us. This must have been happening everywhere because all the sudden MPC stopped paying and eventually stopped sending out parts. They were always "out of stock"


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