CloudatCost Issues
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@AmanBhogal said:
Hey guys!
As you already know (obviously). We had massive panel issues today. Our datacenter had another unexpected issue today. We had a hardware failure which affected our panel login. We replaced the faulty hardware as soon as we could and are now back up online and running. we are currently working through support tickets.
The panel issue and the network outage issue will be addressed in a formal release in the upcoming days.
as a smaller cloud server company looking to grow these issues have really hurt us. as before, we are determined to get back up.
we are here and are taking all the feedback we can. we will continue to listen to you all and over time will grow. We look forward to EARNING your support.
no worries in my opinion, for the prices....if nothing else you guys will be valuable as a lab/test ground but obviously not for use in a live business environment.....YET(hopefully)
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Some answers would be good. That seems to be what C@C lacks majorly is giving answers to customers.
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@thecreativeone91
I will get you answers! just give me a couple of days -
@AmanBhogal Do you not know what is happening now? I know we're a small group of people, but i'd assume you've made several thousand from this group. And if you can prove yourself a great cloud vendor, you'd make tons more. We like information, we like clarity, we like open vendors.
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@Hubtech said:
@AmanBhogal Do you not know what is happening now? I know we're a small group of people, but i'd assume you've made several thousand from this group. And if you can prove yourself a great cloud vendor, you'd make tons more. We like information, we like clarity, we like open vendors.
This x1000. If you could be more open and communicate about issues, or just give us a link saying we know there are issues and we are working on it would go a long way.
Also... since this is a very tech oriented forum, postmortems of issues would be really cool. I'm sure that isn't possible but a techie can hope.
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@Hubtech said:
@AmanBhogal Do you not know what is happening now? I know we're a small group of people, but i'd assume you've made several thousand from this group. And if you can prove yourself a great cloud vendor, you'd make tons more. We like information, we like clarity, we like open vendors.
Sounds like they want to filter things through PR first..
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@Hubtech
being transparent is what I am about. We are looking into the issues and are going to have a full release shortly.
I have all intentions to remain an active user of the community and we will continue to support ML however we can.
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@thecreativeone91
Not at all about filterning through the PR team. matter of fact, I kinda am the PR team.
It's more of making sure we make the right decisions and make the right steps to move forward.
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My systems rebuilt during the night. Testing them now.
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Been having a lot of C@C issues myself this morning...sadly.
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One of the two lab servers that had to be reimaged worked. The other looked like it worked, I could see it via the console, but the IP address didn't work and the password didn't work. So reimagining AGAIN. Two days now. I see where Aaron was having problems. With the imaging taking a full day and then failing more often than not, this really does get painful.
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@scottalanmiller said:
One of the two lab servers that had to be reimaged worked. The other looked like it worked, I could see it via the console, but the IP address didn't work and the password didn't work. So reimagining AGAIN. Two days now. I see where Aaron was having problems. With the imaging taking a full day and then failing more often than not, this really does get painful.
I better not have to reimage mine. That'd be a pain in the ass.
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Just received this via email:
Cloud At Cost System Message:
03/19/2015 10:30 AM
CloudAtCost will be performing storage maintenance starting tonight. This maintenance will be for the purpose of adding additional storage at our Kitchener datacenter to accommodate our overwhelming growth. This maintenance will resolve disk io performance, occasional power on issues, server hangs and other performance issues.We will begin tonight at 8PM EST and will continue through the weekend.
NOTE: No downtime will be expected.
If you have any questions please let us know.
CloudAtCost Team.
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@Danp said:
Just received this via email:
Cloud At Cost System Message:
03/19/2015 10:30 AM
CloudAtCost will be performing storage maintenance starting tonight. This maintenance will be for the purpose of adding additional storage at our Kitchener datacenter to accommodate our overwhelming growth. This maintenance will resolve disk io performance, occasional power on issues, server hangs and other performance issues.We will begin tonight at 8PM EST and will continue through the weekend.
NOTE: No downtime will be expected.
If you have any questions please let us know.
CloudAtCost Team.
Sounds like we should expect downtime then?
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@coliver said:
Sounds like we should expect downtime then?
Based on past performance, probably so...
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@Danp said:
@coliver said:
Sounds like we should expect downtime then?
Based on past performance, probably so...
You mean you don't trust there Note: No Downtime will be expected? haha.
Maybe I'm the only one who likes under promising and saying downtime is likely at any scheduled maintenance time. That way people expect it if it happens. If it doesn't they think it's even better (or just don't care).
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I agree, warn of possible downtime so that people are happy when nothing blips.
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Major IOWait issues today. This was during a 1GB Tar operation:
06:50:02 PM all 14.62 0.00 1.91 61.34 0.00 22.13 07:00:02 PM all 4.97 0.00 0.78 30.17 0.00 64.08 -
Major IOWait issues tonight. This was during a 1GB Tar operation.
06:50:02 PM all 14.62 0.00 1.91 61.34 0.00 22.13 07:00:02 PM all 4.97 0.00 0.78 30.17 0.00 64.08 -
Ouch.
