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    Printer issues - what solutions have I over looked?

    Scheduled Pinned Locked Moved IT Discussion
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    • DashrenderD
      Dashrender
      last edited by

      My boss has a Panasonic AIO laser desktop printer in her office. It just won't stay functional. The paper 'jams' (it's not really jammed) daily. This unit is about 18 months old, and she'd just fed up with it.

      She wants a solution to the problem, here's what I've come up with.

      Replace the unit with a business class AIO like a Lanier LD117 - we have several of these units, they are workhorse and perform excellently - the problem is that they are HUGE!

      Replace it with another prosumer AIO - I personally believe that she will continue to have the same problems she's having now - but I guess I could be wrong.

      Have her print to the printer down the hall. I don't think she will accept this option.

      If you have a currently purchasable SMALL AIO laser unit you have had excellent luck with, I'm all ears.

      JaredBuschJ 1 Reply Last reply Reply Quote 0
      • JaredBuschJ
        JaredBusch @Dashrender
        last edited by

        @Dashrender for the price tag of a basic unit, just replace it. These do not cost enough to worry about. Hopefully the next one will pull more than 18 months.

        DashrenderD 1 Reply Last reply Reply Quote 0
        • gjacobseG
          gjacobse
          last edited by

          I have a few HP AIO 8600 and 8700 printers. They seem decent enough though I have not had them a year yet. They were about $160 or so at Office Depot.

          I don't know much about the Panasonic line,.. I would have thought they would be good,.. but every Vendor has their lemon line..

          1 Reply Last reply Reply Quote 0
          • DashrenderD
            Dashrender @JaredBusch
            last edited by

            @JaredBusch said:

            @Dashrender for the price tag of a basic unit, just replace it. These do not cost enough to worry about. Hopefully the next one will pull more than 18 months.

            The boss just scowls at me when something has to be replaced in her mind what seems to be yearly...

            JaredBuschJ 1 Reply Last reply Reply Quote 0
            • JaredBuschJ
              JaredBusch @Dashrender
              last edited by JaredBusch

              @Dashrender said:

              The boss just scowls at me when something has to be replaced in her mind what seems to be yearly...

              I understand that, but personal printers are disposable items. Calculate your cost to the company to fix it vs replace it. The numbers should be clear.

              I mean i would HATE to have to do it repeatedly, but unless you have really bad luck or she only likes this printer and it is a crappy printer in general, the next one should generally last much longer.

              1 Reply Last reply Reply Quote 0
              • thanksajdotcomT
                thanksajdotcom
                last edited by

                Are you wanting color or black and white? What kind of volume is she doing? Answer those two questions, and I'll get you an answer.

                1 Reply Last reply Reply Quote 0
                • DashrenderD
                  Dashrender
                  last edited by

                  Black and White only - laser with copier built in.

                  probably 2000 pages a month max

                  thanksajdotcomT 1 Reply Last reply Reply Quote 0
                  • thanksajdotcomT
                    thanksajdotcom @Dashrender
                    last edited by

                    @Dashrender said:

                    Black and White only - laser with copier built in.

                    probably 2000 pages a month max

                    Here is your best solution.
                    http://www.brother-usa.com/MFC/ModelDetail/4/MFC8710DW/Overview#.VBIdpvldWzE
                    At 2K pages/month, a toner will last you about 4 months. If it's less, longer obviously. Extremely reliable. Very inexpensive to buy and maintain. That's my recommendation.

                    1 Reply Last reply Reply Quote 0
                    • thanksajdotcomT
                      thanksajdotcom
                      last edited by

                      @Minion-Queen has the color equivalent in her office, and loves it! Easy interface, and very simple for both IT and end-user.

                      1 Reply Last reply Reply Quote 0
                      • Minion QueenM
                        Minion Queen
                        last edited by

                        I do love it. It was a great buy for my office.

                        1 Reply Last reply Reply Quote 0
                        • DashrenderD
                          Dashrender
                          last edited by

                          it's not bad.. but it's to large...

                          We went looking at what they had in the local stores this afternoon so she could get a rough idea of what was out there in this market - and she shot down anything larger than what she already has...

                          thanksajdotcomT 1 Reply Last reply Reply Quote 0
                          • thanksajdotcomT
                            thanksajdotcom @Dashrender
                            last edited by

                            @Dashrender said:

                            it's not bad.. but it's to large...

                            We went looking at what they had in the local stores this afternoon so she could get a rough idea of what was out there in this market - and she shot down anything larger than what she already has...

                            What's the exact model so I can get perspective?

                            1 Reply Last reply Reply Quote 0
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