Once off or short term remote access solution
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@stuartjordan said in Once off or short term remote access solution:
could try Aeroadmin, its been around for quite a while now:
https://www.aeroadmin.com/en/That looks like a good normal solution for easy remote support. But Because this is a setup and configure need, I am worried about the hour limit
Going forward, for general support that is quite a respectable set of limitation for free business use.
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@jaredbusch said in Once off or short term remote access solution:
omething to let the VAR in to a specific computer to configure the new software.
Any recommendations?Splashtop works well
https://www.splashtop.com/pricing -
@jaredbusch - DualMon is not a bad option if you are trying to remote connect to a Windows PC or Mac. The free version can be used for commercial use. I could be mistaken but there might be a time limitation per month. I have one client that uses it to connect to QuickBooks desktop on a remote site on a daily basis and they never receive the time limit warning.
Another option is if you have MeshCentral setup, you can provide a guest pass. Similar with ScreenConnect if you are using it for this client. Not sure how much time the software vendor needs.
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Not certain what OS Version- but on occasion we have had to use WIN10 Quick Assist.
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Wireguard with RDP, but that might be too high tech, and requires forwarding port.
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@jaredbusch said in Once off or short term remote access solution:
Client purchased software through a VAR specifically so the VAR can configure and set things up.
VAR does not have their own "remote support" tool.
I need to install something to let the VAR in to a specific computer to configure the new software.
Any recommendations?
I'm surprised the VAR doesn't use something like Zoho Assist. There's a free version that works well for one-off sessions. I used it this evening.
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Yeah supprised if they are supporting the software they haven't got something like teamviewer
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I have used Remote Utilities in the past. Not bad for 10 free systems.
https://www.remoteutilities.com - Per their licensing page
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@pmoncho said in Once off or short term remote access solution:
I have used Remote Utilities in the past. Not bad for 10 free systems.
https://www.remoteutilities.com - Per their licensing page
I've also used Remote Utilities before. It worked well and RDP mode was pretty slick. However, I don't believe it is designed around one time access.
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@flaxking said in Once off or short term remote access solution:
@pmoncho said in Once off or short term remote access solution:
I have used Remote Utilities in the past. Not bad for 10 free systems.
https://www.remoteutilities.com - Per their licensing page
I've also used Remote Utilities before. It worked well and RDP mode was pretty slick. However, I don't believe it is designed around one time access.
It does have a run-only agent. Client starts agent, users connects, users disconnect and agent stops. Sorta a one time deal I suppose.
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@eddiejennings said in Once off or short term remote access solution:
@jaredbusch said in Once off or short term remote access solution:
Client purchased software through a VAR specifically so the VAR can configure and set things up.
VAR does not have their own "remote support" tool.
I need to install something to let the VAR in to a specific computer to configure the new software.
Any recommendations?
I'm surprised the VAR doesn't use something like Zoho Assist. There's a free version that works well for one-off sessions. I used it this evening.
It's because they've never heard of Zoho. It's the best kept secret in IT.
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Ended up using Google remote desktop. Because the client set it up without asking for input.
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@jaredbusch Do you have to install the remote plugin and login with your gmail account to access the machine though?
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@stuartjordan said in Once off or short term remote access solution:
@jaredbusch Do you have to install the remote plugin and login with your gmail account to access the machine though?
I have ConnectWise installed for me.
