Unsolved Soft Phone issues
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@Dashrender said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@Dashrender said in Soft Phone issues:
Where is your PBX located?
I dont have that information.
how does your softphone get set up?
through an app
Oh, you don't enter the details?
we enter our phone number and password
And not a server address?
What app are you using on the phone?
I know Bria, for example, can supply the server info to the clients - they are a heavily managed SIP client.
it's called the Vast Communicator.
No server address -
Wait, like this Vast... https://www.vastbroadband.com/
This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!
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@scottalanmiller said in Soft Phone issues:
Wait, like this Vast... https://www.vastbroadband.com/
This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!
Yep, that's it.
anything to save a buck I guess -
@WrCombs said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
Wait, like this Vast... https://www.vastbroadband.com/
This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!
Yep, that's it.
anything to save a buck I guessdid they just buy this for this situation? or is that the whole service your company is using?
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@WrCombs said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
Wait, like this Vast... https://www.vastbroadband.com/
This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!
Yep, that's it.
anything to save a buck I guessSaves a buck? No way. That has to be SO expensive. That consumer crap is NEVER cheap. You always pay double to quadruple what a good business service costs.
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@Dashrender said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
Wait, like this Vast... https://www.vastbroadband.com/
This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!
Yep, that's it.
anything to save a buck I guessdid they just buy this for this situation? or is that the whole service your company is using?
They bought this system for all 3 offices for both departments.
Long before COVID19 -
@scottalanmiller said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
Wait, like this Vast... https://www.vastbroadband.com/
This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!
Yep, that's it.
anything to save a buck I guessSaves a buck? No way. That has to be SO expensive. That consumer crap is NEVER cheap. You always pay double to quadruple what a good business service costs.
Did you see they had a "business" offering on their website.
Scott - while I understand the POV you're taking - Why hasn't someone/some company stood up and heavily advertised solutions like NTG and Bundy & Assoc provide? There might be a tiny bit of advertising out there for it, but really, google searches will almost NEVER lead to either of you. The big boys are crushing you face time. And you're surprised companies aren't using systems like yours more? why?
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@Dashrender said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
Wait, like this Vast... https://www.vastbroadband.com/
This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!
Yep, that's it.
anything to save a buck I guessSaves a buck? No way. That has to be SO expensive. That consumer crap is NEVER cheap. You always pay double to quadruple what a good business service costs.
Did you see they had a "business" offering on their website.
Scott - while I understand the POV you're taking - Why hasn't someone/some company stood up and heavily advertised solutions like NTG and Bundy & Assoc provide? There might be a tiny bit of advertising out there for it, but really, google searches will almost NEVER lead to either of you. The big boys are crushing you face time. And you're surprised companies aren't using systems like yours more? why?
I'm just guessing that they both have more than enough business as it is, why advertise for more?
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@WrCombs said in Soft Phone issues:
@Dashrender said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
Wait, like this Vast... https://www.vastbroadband.com/
This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!
Yep, that's it.
anything to save a buck I guessdid they just buy this for this situation? or is that the whole service your company is using?
They bought this system for all 3 offices for both departments.
Long before COVID19Well, you could present NTG or Bundy & Assoc offerings, likely showing a significant savings over what you have now... the only thing is the likely sunk cost in your current phones at the office.
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@travisdh1 said in Soft Phone issues:
@Dashrender said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
Wait, like this Vast... https://www.vastbroadband.com/
This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!
Yep, that's it.
anything to save a buck I guessSaves a buck? No way. That has to be SO expensive. That consumer crap is NEVER cheap. You always pay double to quadruple what a good business service costs.
Did you see they had a "business" offering on their website.
Scott - while I understand the POV you're taking - Why hasn't someone/some company stood up and heavily advertised solutions like NTG and Bundy & Assoc provide? There might be a tiny bit of advertising out there for it, but really, google searches will almost NEVER lead to either of you. The big boys are crushing you face time. And you're surprised companies aren't using systems like yours more? why?
I'm just guessing that they both have more than enough business as it is, why advertise for more?
That's not a real suggestion is? Does google think it has enough business? or Apple, or Microsoft or Amazon? I'm betting not. Why would NTG and Bundy be any different?
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@Dashrender said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@Dashrender said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
Wait, like this Vast... https://www.vastbroadband.com/
This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!
Yep, that's it.
anything to save a buck I guessdid they just buy this for this situation? or is that the whole service your company is using?
They bought this system for all 3 offices for both departments.
Long before COVID19Well, you could present NTG or Bundy & Assoc offerings, likely showing a significant savings over what you have now... the only thing is the likely sunk cost in your current phones at the office.
Im Sure I Could.
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@WrCombs said in Soft Phone issues:
@Dashrender said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@Dashrender said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
Wait, like this Vast... https://www.vastbroadband.com/
This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!
Yep, that's it.
anything to save a buck I guessdid they just buy this for this situation? or is that the whole service your company is using?
They bought this system for all 3 offices for both departments.
Long before COVID19Well, you could present NTG or Bundy & Assoc offerings, likely showing a significant savings over what you have now... the only thing is the likely sunk cost in your current phones at the office.
Im Sure I Could.
Sometimes something like this is what propels you to the top super fast - I'm guessing similar to what happened to Scott when he started out.
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@Dashrender said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@Dashrender said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@Dashrender said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
Wait, like this Vast... https://www.vastbroadband.com/
This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!
Yep, that's it.
anything to save a buck I guessdid they just buy this for this situation? or is that the whole service your company is using?
They bought this system for all 3 offices for both departments.
Long before COVID19Well, you could present NTG or Bundy & Assoc offerings, likely showing a significant savings over what you have now... the only thing is the likely sunk cost in your current phones at the office.
Im Sure I Could.
Sometimes something like this is what propels you to the top super fast - I'm guessing similar to what happened to Scott when he started out.
Only issue, there's not a local guy in town for NTG
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@WrCombs said in Soft Phone issues:
@Dashrender said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@Dashrender said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@Dashrender said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
Wait, like this Vast... https://www.vastbroadband.com/
This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!
Yep, that's it.
anything to save a buck I guessdid they just buy this for this situation? or is that the whole service your company is using?
They bought this system for all 3 offices for both departments.
Long before COVID19Well, you could present NTG or Bundy & Assoc offerings, likely showing a significant savings over what you have now... the only thing is the likely sunk cost in your current phones at the office.
Im Sure I Could.
Sometimes something like this is what propels you to the top super fast - I'm guessing similar to what happened to Scott when he started out.
Only issue, there's not a local guy in town for NTG
/sigh - that's the point. You don't need anyone local for phones. The PBX is completely online. They can receive the phones and pre-program them, then mail them to you, or they can send them directly to you with fairly simple instructions on how to add them to the PBX, and then a config is pushed from the server to the phones.
The vendor can even do firewall and network troubleshooting with your remotely if needed. of course someone at your location will need the admin level usernames/passwords for all equipment.
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@WrCombs said in Soft Phone issues:
@Dashrender said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@Dashrender said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@Dashrender said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
Wait, like this Vast... https://www.vastbroadband.com/
This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!
Yep, that's it.
anything to save a buck I guessdid they just buy this for this situation? or is that the whole service your company is using?
They bought this system for all 3 offices for both departments.
Long before COVID19Well, you could present NTG or Bundy & Assoc offerings, likely showing a significant savings over what you have now... the only thing is the likely sunk cost in your current phones at the office.
Im Sure I Could.
Sometimes something like this is what propels you to the top super fast - I'm guessing similar to what happened to Scott when he started out.
Only issue, there's not a local guy in town for NTG
This is a constant failing of so much management - they are stuck with the thought that someone has to be local.
HP sure in the heck isn't local in Omaha, they hire contractors to go to businesses to replace motherboards, etc for the onsite component. Those contractors are often hired by all the major players in that field, so one tech is doing HP, Dell, Lenovo, etc.
This is super common today.
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@Dashrender said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
Wait, like this Vast... https://www.vastbroadband.com/
This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!
Yep, that's it.
anything to save a buck I guessSaves a buck? No way. That has to be SO expensive. That consumer crap is NEVER cheap. You always pay double to quadruple what a good business service costs.
Did you see they had a "business" offering on their website.
Scott - while I understand the POV you're taking - Why hasn't someone/some company stood up and heavily advertised solutions like NTG and Bundy & Assoc provide? There might be a tiny bit of advertising out there for it, but really, google searches will almost NEVER lead to either of you. The big boys are crushing you face time. And you're surprised companies aren't using systems like yours more? why?
Because customers hate business solutions and IT pros already know not to buy that stuff. Companies that care already do it this way, everyone else just wants to buy fluff marketing.
If we marketed like them, we'd have to cost like them.
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@travisdh1 said in Soft Phone issues:
@Dashrender said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
Wait, like this Vast... https://www.vastbroadband.com/
This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!
Yep, that's it.
anything to save a buck I guessSaves a buck? No way. That has to be SO expensive. That consumer crap is NEVER cheap. You always pay double to quadruple what a good business service costs.
Did you see they had a "business" offering on their website.
Scott - while I understand the POV you're taking - Why hasn't someone/some company stood up and heavily advertised solutions like NTG and Bundy & Assoc provide? There might be a tiny bit of advertising out there for it, but really, google searches will almost NEVER lead to either of you. The big boys are crushing you face time. And you're surprised companies aren't using systems like yours more? why?
I'm just guessing that they both have more than enough business as it is, why advertise for more?
Well, more would definitely be nice.
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@Dashrender said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@Dashrender said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@Dashrender said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
Wait, like this Vast... https://www.vastbroadband.com/
This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!
Yep, that's it.
anything to save a buck I guessdid they just buy this for this situation? or is that the whole service your company is using?
They bought this system for all 3 offices for both departments.
Long before COVID19Well, you could present NTG or Bundy & Assoc offerings, likely showing a significant savings over what you have now... the only thing is the likely sunk cost in your current phones at the office.
Im Sure I Could.
Sometimes something like this is what propels you to the top super fast - I'm guessing similar to what happened to Scott when he started out.
For sure. I was always adamant about pointing out when things were done poorly, when things could be done better, etc. Never shied away from that.
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@Dashrender said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@Dashrender said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@Dashrender said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@Dashrender said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
Wait, like this Vast... https://www.vastbroadband.com/
This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!
Yep, that's it.
anything to save a buck I guessdid they just buy this for this situation? or is that the whole service your company is using?
They bought this system for all 3 offices for both departments.
Long before COVID19Well, you could present NTG or Bundy & Assoc offerings, likely showing a significant savings over what you have now... the only thing is the likely sunk cost in your current phones at the office.
Im Sure I Could.
Sometimes something like this is what propels you to the top super fast - I'm guessing similar to what happened to Scott when he started out.
Only issue, there's not a local guy in town for NTG
/sigh - that's the point. You don't need anyone local for phones. The PBX is completely online. They can receive the phones and pre-program them, then mail them to you, or they can send them directly to you with fairly simple instructions on how to add them to the PBX, and then a config is pushed from the server to the phones.
The vendor can even do firewall and network troubleshooting with your remotely if needed. of course someone at your location will need the admin level usernames/passwords for all equipment.
You missed his winky face.
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@Dashrender said in Soft Phone issues:
HP sure in the heck isn't local in Omaha, they hire contractors to go to businesses to replace motherboards, etc for the onsite component.
NTG got much of its early business being those "local" guys for HPE, Dell, etc.
And funny enough... even being the "local guy" meant that our Rochester, NY guys covered like eight states. When those big companies are sending their "local guy", they are driving hundreds of miles much of the time unless you are in a huge city.
