Spoofing Caller ID
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Well, like everyone, we are now prepping to possibly have people work from home.
The current ask is - how can people from home call patients and have the call appear to be coming from our main business number, not their home/cell number?
Our PBX is a Mitel 5000, it does not have any remote access licenses installed (nor is it currently published to the internet to allow remote access.
Of course my first thought was - purchase remote access licenses, and configure the firewall to allow remote access. This would then require install Mitel software (or a softphone) onto a computer or mobile device for the users to use.
My second thought was - does the PBX allow someone to call into it, dial a code, then be allowed to dial outbound numbers? This would be much simplier, no changes required for the users, just need to teach them how to do it, and it allows the users to use their home phones instead of their cell phones.
I was also thinking about setting up an account in VOIP.ms and spoofing outbound calls as my main number. Though I'm not sure VOIP.ms will allow that anymore, there was some new law passed about not allowed to spoof to numbers you don't own and VOIP did put out some kind of notice to users about it, though I don't recall the particulars yet. VOIP.ms allows direct end user device registration, so no PBX required, I could set the default CID to be my office number, register it in a SIP client, and away we go.
Now if VOIP.ms doesn't allow spoofing via their own PBX-like interface - perhaps they will allow it through my own PBX interface. In that case I can stand up a FreePBX in about 1 hour and use that to register the end users, again sending all outbound calls to my spoofed, though owned CID.
Thoughts?
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You are too far down the rabbit hole. Back up.
First, how are these people going to be making calls from home? Are you sending them home with their desk phones?
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@Dashrender softphones?
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@Dashrender said in Spoofing Caller ID:
I was also thinking about setting up an account in VOIP.ms and spoofing outbound calls as my main number. Though I'm not sure VOIP.ms will allow that anymore, there was some new law passed about not allowed to spoof to numbers you don't own and VOIP did put out some kind of notice to users about it, though I don't recall the particulars yet. VOIP.ms allows direct end user device registration, so no PBX required, I could set the default CID to be my office number, register it in a SIP client, and away we go.
Now if VOIP.ms doesn't allow spoofing via their own PBX-like interface - perhaps they will allow it through my own PBX interface. In that case I can stand up a FreePBX in about 1 hour and use that to register the end users, again sending all outbound calls to my spoofed, though owned CID.None of this is true. stop spewing wrong information.
If you don't know, say you don't know and fucking wait for a response. Do not say you don't know and then write a book about scenarios based on not knowing.
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@Dashrender said in Spoofing Caller ID:
My second thought was - does the PBX allow someone to call into it, dial a code, then be allowed to dial outbound numbers? This would be much simplier, no changes required for the users, just need to teach them how to do it, and it allows the users to use their home phones instead of their cell phones.
This is the easiest thing to do. It is traditionally called DISA (Direct Inward System Access). I have no idea what Mitel calls it.
Update your inbound IVR or point an unused DID to a it and then off you go.
This is what it looks like in FreePBX.
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@JaredBusch said in Spoofing Caller ID:
You are too far down the rabbit hole. Back up.
First, how are these people going to be making calls from home? Are you sending them home with their desk phones?
nope, the current suggestion is they use their cell phones.
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@JaredBusch said in Spoofing Caller ID:
@wirestyle22 said in Spoofing Caller ID:
@Dashrender softphones?
Not on Mitel.
Wrong - on with vendor right now - they do have a softphone option.
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@Dashrender said in Spoofing Caller ID:
@JaredBusch said in Spoofing Caller ID:
@wirestyle22 said in Spoofing Caller ID:
@Dashrender softphones?
Not on Mitel.
Wrong - on with vendor right now - they do have a softphone option.
Mitel Connect right?
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@wirestyle22 said in Spoofing Caller ID:
@Dashrender said in Spoofing Caller ID:
@JaredBusch said in Spoofing Caller ID:
@wirestyle22 said in Spoofing Caller ID:
@Dashrender softphones?
Not on Mitel.
Wrong - on with vendor right now - they do have a softphone option.
Mitel Connect right?
I don't know about that - but If I buy the CAT F license, I can use the Bria softphone to connect to the PBX and dial out. Cost $80/license
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Our new head nurse just told me about Doximity. https://www.doximity.com/
OK, I'll take this same solution, only for normal people please!
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@Dashrender WTF does this ahve to do with Caller ID?
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@JaredBusch said in Spoofing Caller ID:
@Dashrender WTF does this ahve to do with Caller ID?
Doximity allows licensed medical pros to spoof their outgoing number to that of their office (I'm guessing it's just a softphone into Doximity's system) so it solves the problem I have for my licensed medical personal, but not my none medical staff - like billing personal, or myself.
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@Dashrender said in Spoofing Caller ID:
@JaredBusch said in Spoofing Caller ID:
@Dashrender WTF does this ahve to do with Caller ID?
Doximity allows licensed medical pros to spoof their outgoing number to that of their office (I'm guessing it's just a softphone into Doximity's system) so it solves the problem I have for my licensed medical personal, but not my none medical staff - like billing personal, or myself.
FFS. You are not spoofing. You own the number. You can send it.
