USG Pro 4 and our Company Security
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@scottalanmiller said in USG Pro 4 and our Company Security:
I'd be calling the head of the company
You know after hearing all of you talk about this really sheds some light on what has been going on with the DC. When we first signed with them we were taken care of. We liked the people we worked with. Then over the last year, almost all of the people we worked with at the start left or got fired. Our current rep said that they didn't like the way the company was going. Now I know why because it was going the wrong way.
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@jevans don't give those scumbags another penny. "...in a few years" is waaaaayyyyy too late.
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@jevans Juniper makes good stuff, Fortigate less so. We use some Fortigate here and have had several strange issues.
If it sounds like they are promoting a package then buyer beware as the saying goes. If they are selling something then any advice they give is suspect.
As others have said, hardly anyone ever needs a UTM. They are right.
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@jmoore said in USG Pro 4 and our Company Security:
If they are selling something then
anyALL advice they give is suspect. -
@jevans said in USG Pro 4 and our Company Security:
He said that I should get Juniper or Fortigate. Then he told me that they could put together a package for Fortigate because that is what the DC uses.
Yup, salesman being a salesman. Just saying anything to try to sell what he sells.
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@jevans what is the name of this terrible company? Giving them a "name and shame" here could help others get away from their treachery.
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@jevans said in USG Pro 4 and our Company Security:
He said the IPS would block one set of attacks but that it couldn't block others and those "others" are a big threat right now. When I remember I'll post.
IPS is okay, but probably doesn't have a place here. IPS is the "most valuable" thing included in a UTM. Thankfully, Unifi includes this. So you already have it should you want to turn it on.
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@jevans said in USG Pro 4 and our Company Security:
Our current rep said that they didn't like the way the company was going. Now I know why because it was going the wrong way.
"Toxic environments"... once people start fleeing, that's almost always what it is. And sadly, those kinds of problems "always" come from the top down, if they didn't, they'd be fixed pretty quickly. So unfortunately, it becomes an "unfixable" situation where the owner desires X of the company and only people who are okay with X behaviour are willing to work there.
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@jevans said in USG Pro 4 and our Company Security:
Thankfully, we plan on dropping the DC in a few years because we won't need the services they provide by then.
If you don't mind us digging in... what "services" do they provide that couldn't be taken over by someone else, more or less, overnight?
I've worked in the consulting space a long time and pretty universally when things sound like this we generally find that the cost of services is absurdly high and the datacenters / VARs convince the customers that what they do is unique and expensive. But looking elsewhere, if you know where to look, it's often cheap and easy.
This got one of our customers (who is on here, too) that they thought that their local datacenter was giving them a deal and that they "didn't need much as they were small so they were just trying to be cheap"... but were paying over $1,100 per month for terrible service for something that was only $150/mo from an enterprise player! So in the hopes of being cheap, they were actually burning money like crazy and every month that they waited to fix it cost a lot of money for no reason.
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@RojoLoco said in USG Pro 4 and our Company Security:
@jmoore said in USG Pro 4 and our Company Security:
If they are selling something then
anyALL advice they give is suspect.^^^ This can't be overstated. There are two layers here...
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They are sales people (VAR), not advisers. They are vendor advocates, not your advocates. So their job isn't to represent you, but to screw you. That is their function. We call this the "VAR taint" and while it can be limited, it can't go away as long as they are a VAR (this is why shops like @ntg and @Bundy-Associates ) sell absolutely nothing, because once you cross that line, you can't give untainted advice and consulting.
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They crossed a VAR ethics line. You can get honest VARs that are still sales people but act ethically and honestly. I work with VARs every day, but I'm careful to make sure that they are ethical and behave properly. This guy crossed the line and was just flat out lying and bullying. So not only are they tainted by the VAR aspect, but they are the "bad guys", too.
So point 1 is "whose side are they on", and the answer is "not yours." Point 2 is "are they good guys or bad guys", and the answer is bad. So this is the worst type of relationships... bad guys who aren't on your side.
https://smbitjournal.com/2016/06/buyers-and-sellers-agents-in-it/
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If you can't get out of your contract and get away from these guys, and you don't fear that they will extort you (but why wouldn't they?), then your best bet is to sever contact and make sure that they are never allowed to speak to you except through a support ticket in the case of an outage.
The problem with sales people like this is that they are trained and paid to mislead you. It is easy to "know" that they are dishonest and untrustworthy, but once you allow them to talk to you, they are still experts at twisting your thoughts and playing on your emotions to make you question your beliefs. It's unbelievable how effective this is, and organizations know this. A good sales person could steal your first born and burn down your house, but still convince you to listen to them and talk you into doing the craziest things. Humans are irrational and emotional, no matter how much we feel like we are not. And one of the best defense mechanisms that we have against being tricked, is it identify situations where someone will try to trick us and avoid them. Avoiding them is the only way to be sure it doesn't happen. Going in with a mindset of "they are going to trick me" doesn't work. If it did, television ads would be useless. That any advertising works at all is proof that humans, even being told up front that someone is going to try to talk them into something, can't emotionally resist giving in.
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@RojoLoco said in USG Pro 4 and our Company Security:
what is the name of this terrible company?
Atmosera. Use to be EasyStreet. They merged with Infinity...something and became Atmosera.
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@jevans said in USG Pro 4 and our Company Security:
Use to be EasyStreet.
What a terrible business name, no wonder they updated it!
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Are they not just using Azure?
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@scottalanmiller said in USG Pro 4 and our Company Security:
If you don't mind us digging in... what "services" do they provide that couldn't be taken over by someone else, more or less, overnight?
They house the server that holds our Financial Software. We already have plans to move to a new Company for that, within the year. We are also working to get a consultant to help us migrate our files to Sharepoint, AD fully to Azure, and find a solution for our branch employees (Thin clients, Desktop, Remote Desktop in the Cloud). We still have some work to do to get a good plan. We have already started, just because the price for the DC is way too much for us. Now we have another reason.
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So a general rule I will throw out there... colocation is not something you want to be local. Same as cloud. "Where" it is makes no difference. It's not that you avoid people who are local, you just never consider that in your selection process. Local has no benefits. But choosing local because they are local flags you as not valuing good, honest service and changes how the vendor views you.
The only thing you care about with a colocation provider that can be affected by locality is latency, and that you just measure. Good colocation is all in major cities that specialize in DC services... NY/NJ, Chicago, DFW, San Antonio, Los Angeles, NOVA, that's about it. Anything outside of those cities and you are probably getting a little local shop (unless you aren't in the USA of course.)
From where you are, LA is your logical choice. San Fran has a few, but is actually surprisingly bad for infrastructure so rarely do you get data center services in the Bay area.
https://smbitjournal.com/2015/08/avoiding-local-service-providers/
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@gtech said in USG Pro 4 and our Company Security:
Are they not just using Azure?
They have a colocation business that they don't advertise as heavily.
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@jevans said in USG Pro 4 and our Company Security:
They house the server that holds our Financial Software. We already have plans to move to a new Company for that, within the year. We are also working to get a consultant to help us migrate our files to Sharepoint, AD fully to Azure, and find a solution for our branch employees (Thin clients, Desktop, Remote Desktop in the Cloud). We still have some work to do to get a good plan. We have already started, just because the price for the DC is way too much for us. Now we have another reason.
So that's a very high level view, so take my statement with a grain of proverbial salt, but this sounds like the kind of stuff that could be moved in a couple of weeks and save a fortune right away. Not that you WANT to move that aggressively, but if the cost is too high, getting moved off of it faster is better. All of those things are super standard and just a matter of a normal migration.
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This is from the Rep:
"UTM (Unified Threat Management) This is where you have multiple layers of security at the gateway to protect against threats. These typically come with a subscription for regular update usually daily or even multiple times a day for their threat updates. Also DPI SSL inspection. "
This is why he was saying the USG will not be a viable option for us.
