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    Scheduled Pinned Locked Moved IT Discussion
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    • D
      dave_c @scottalanmiller
      last edited by

      @scottalanmiller
      I need self hosted, open source; above my pay grade

      scottalanmillerS 1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller @dave_c
        last edited by

        @dave_c said in RequestTracker:

        @scottalanmiller
        I need self hosted, open source; above my pay grade

        No good options that we've ever found, then. osTicket is what we use and qualifies under what you said, but we don't like it.

        notverypunnyN 1 Reply Last reply Reply Quote 0
        • notverypunnyN
          notverypunny @scottalanmiller
          last edited by

          @scottalanmiller said in RequestTracker:

          @dave_c said in RequestTracker:

          @scottalanmiller
          I need self hosted, open source; above my pay grade

          No good options that we've ever found, then. osTicket is what we use and qualifies under what you said, but we don't like it.

          It all depends on what you need.... as discussed in another thread, we're using osTicket internally and I'm not a fan, but it all depends on your organization's needs from a ticketing system and what you might want it to interact with outside of ticketing.... Keep in mind the reporting aspect though, both from a IT configuration / maintenance perspective as well as the manager(s) who will no doubt want insights into productivity etc

          scottalanmillerS 1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller @notverypunny
            last edited by

            @notverypunny said in RequestTracker:

            @scottalanmiller said in RequestTracker:

            @dave_c said in RequestTracker:

            @scottalanmiller
            I need self hosted, open source; above my pay grade

            No good options that we've ever found, then. osTicket is what we use and qualifies under what you said, but we don't like it.

            It all depends on what you need.... as discussed in another thread, we're using osTicket internally and I'm not a fan, but it all depends on your organization's needs from a ticketing system and what you might want it to interact with outside of ticketing.... Keep in mind the reporting aspect though, both from a IT configuration / maintenance perspective as well as the manager(s) who will no doubt want insights into productivity etc

            We use customer SQL queries to pull osTicket data into LibreOffice Calc and massage it for reporting from there. That's how much of a pain it is.

            travisdh1T notverypunnyN 2 Replies Last reply Reply Quote 0
            • travisdh1T
              travisdh1 @scottalanmiller
              last edited by

              @scottalanmiller said in RequestTracker:

              @notverypunny said in RequestTracker:

              @scottalanmiller said in RequestTracker:

              @dave_c said in RequestTracker:

              @scottalanmiller
              I need self hosted, open source; above my pay grade

              No good options that we've ever found, then. osTicket is what we use and qualifies under what you said, but we don't like it.

              It all depends on what you need.... as discussed in another thread, we're using osTicket internally and I'm not a fan, but it all depends on your organization's needs from a ticketing system and what you might want it to interact with outside of ticketing.... Keep in mind the reporting aspect though, both from a IT configuration / maintenance perspective as well as the manager(s) who will no doubt want insights into productivity etc

              We use customer SQL queries to pull osTicket data into LibreOffice Calc and massage it for reporting from there. That's how much of a pain it is.

              If it's the same reporting every week, what's keeping you from making those reports a new web page?

              scottalanmillerS 1 Reply Last reply Reply Quote 0
              • notverypunnyN
                notverypunny @scottalanmiller
                last edited by

                @scottalanmiller said in RequestTracker:

                @notverypunny said in RequestTracker:

                @scottalanmiller said in RequestTracker:

                @dave_c said in RequestTracker:

                @scottalanmiller
                I need self hosted, open source; above my pay grade

                No good options that we've ever found, then. osTicket is what we use and qualifies under what you said, but we don't like it.

                It all depends on what you need.... as discussed in another thread, we're using osTicket internally and I'm not a fan, but it all depends on your organization's needs from a ticketing system and what you might want it to interact with outside of ticketing.... Keep in mind the reporting aspect though, both from a IT configuration / maintenance perspective as well as the manager(s) who will no doubt want insights into productivity etc

                We use customer SQL queries to pull osTicket data into LibreOffice Calc and massage it for reporting from there. That's how much of a pain it is.

                One of our guys found this: https://mydbr.com/

                1 Reply Last reply Reply Quote 0
                • black3dynamiteB
                  black3dynamite
                  last edited by

                  GLPI has a request/ticket system and additional functions.
                  https://demo.glpi-project.org/

                  D 1 Reply Last reply Reply Quote 0
                  • D
                    dave_c @black3dynamite
                    last edited by

                    @black3dynamite
                    Being ITIL it feels too big for my needs. But I may take a look

                    @notverypunny
                    I feel like somehow I hijacked your post, I apologize

                    @all
                    Lets go back to RequestTracker

                    1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller @travisdh1
                      last edited by

                      @travisdh1 said in RequestTracker:

                      @scottalanmiller said in RequestTracker:

                      @notverypunny said in RequestTracker:

                      @scottalanmiller said in RequestTracker:

                      @dave_c said in RequestTracker:

                      @scottalanmiller
                      I need self hosted, open source; above my pay grade

                      No good options that we've ever found, then. osTicket is what we use and qualifies under what you said, but we don't like it.

                      It all depends on what you need.... as discussed in another thread, we're using osTicket internally and I'm not a fan, but it all depends on your organization's needs from a ticketing system and what you might want it to interact with outside of ticketing.... Keep in mind the reporting aspect though, both from a IT configuration / maintenance perspective as well as the manager(s) who will no doubt want insights into productivity etc

                      We use customer SQL queries to pull osTicket data into LibreOffice Calc and massage it for reporting from there. That's how much of a pain it is.

                      If it's the same reporting every week, what's keeping you from making those reports a new web page?

                      Could, but could break with an update.

                      1 Reply Last reply Reply Quote 0
                      • F
                        flaxking
                        last edited by flaxking

                        One of my dreams is to make a ticketing system on Tryton.

                        black3dynamiteB scottalanmillerS 2 Replies Last reply Reply Quote 1
                        • black3dynamiteB
                          black3dynamite @flaxking
                          last edited by

                          @flaxking said in RequestTracker:

                          One of my dreams is to make a ticketing system on Tryton.

                          That's cool, so many options with using Tryton.

                          F 1 Reply Last reply Reply Quote 0
                          • scottalanmillerS
                            scottalanmiller @flaxking
                            last edited by

                            @flaxking said in RequestTracker:

                            One of my dreams is to make a ticketing system on Tryton.

                            How do they not have one already, they have so much!

                            F 1 Reply Last reply Reply Quote 0
                            • F
                              flaxking @black3dynamite
                              last edited by flaxking

                              @black3dynamite said in RequestTracker:

                              @flaxking said in RequestTracker:

                              One of my dreams is to make a ticketing system on Tryton.

                              That's cool, so many options with using Tryton.

                              Tryton is actually the reason why I chose Python to be the first programming language I learned. But then I got a job in development a lot sooner than I expected and haven't been putting time into any personal projects.

                              1 Reply Last reply Reply Quote 0
                              • F
                                flaxking @scottalanmiller
                                last edited by

                                @scottalanmiller said in RequestTracker:

                                @flaxking said in RequestTracker:

                                One of my dreams is to make a ticketing system on Tryton.

                                How do they not have one already, they have so much!

                                Someone did create a 'helpdesk' module, but as far as I could tell it was basically just fetching emails via imap and displaying them, not turning them into some kind of ticket

                                F 1 Reply Last reply Reply Quote 0
                                • F
                                  flaxking @flaxking
                                  last edited by

                                  @flaxking said in RequestTracker:

                                  @scottalanmiller said in RequestTracker:

                                  @flaxking said in RequestTracker:

                                  One of my dreams is to make a ticketing system on Tryton.

                                  How do they not have one already, they have so much!

                                  Someone did create a 'helpdesk' module, but as far as I could tell it was basically just fetching emails via imap and displaying them, not turning them into some kind of ticket

                                  I just took a peak at the source code for it, and it looks like it should actually be more than that. Maybe I hadn't given it a good enough go when I loaded it up before. Perhaps it could be fork worthy.

                                  1 Reply Last reply Reply Quote 0
                                  • 3
                                    360col
                                    last edited by

                                    Also have a look at https://zammad.org/ free / opensource. They also do a paid hosted version.

                                    CloudKnightC F 2 Replies Last reply Reply Quote 0
                                    • CloudKnightC
                                      CloudKnight @360col
                                      last edited by

                                      @360col said in RequestTracker:

                                      Also have a look at https://zammad.org/ free / opensource. They also do a paid hosted version.

                                      Looks like it has a modern UI.

                                      1 Reply Last reply Reply Quote 0
                                      • F
                                        flaxking @360col
                                        last edited by

                                        @360col said in RequestTracker:

                                        Also have a look at https://zammad.org/ free / opensource. They also do a paid hosted version.

                                        Wow this looks like it probably checks all my boxes at work, except for knowledgeable, but it sounds like they should be releasing that feature soon.

                                        The concept of organizations is something that seems to be missing from most solutions, but is crucial for us. And chat is a requirement too.

                                        I wish I knew about this before we got on the verge of spending $15,000-$20,000 on another solution.

                                        1 Reply Last reply Reply Quote 0
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