RequestTracker
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@dave_c open source a requirement? I think in this day and age, hosted, not open, is more of what makes sense <-- although this opinion is also very self serving.
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@scottalanmiller
I need self hosted, open source; above my pay grade -
@dave_c said in RequestTracker:
@scottalanmiller
I need self hosted, open source; above my pay gradeNo good options that we've ever found, then. osTicket is what we use and qualifies under what you said, but we don't like it.
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@scottalanmiller said in RequestTracker:
@dave_c said in RequestTracker:
@scottalanmiller
I need self hosted, open source; above my pay gradeNo good options that we've ever found, then. osTicket is what we use and qualifies under what you said, but we don't like it.
It all depends on what you need.... as discussed in another thread, we're using osTicket internally and I'm not a fan, but it all depends on your organization's needs from a ticketing system and what you might want it to interact with outside of ticketing.... Keep in mind the reporting aspect though, both from a IT configuration / maintenance perspective as well as the manager(s) who will no doubt want insights into productivity etc
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@notverypunny said in RequestTracker:
@scottalanmiller said in RequestTracker:
@dave_c said in RequestTracker:
@scottalanmiller
I need self hosted, open source; above my pay gradeNo good options that we've ever found, then. osTicket is what we use and qualifies under what you said, but we don't like it.
It all depends on what you need.... as discussed in another thread, we're using osTicket internally and I'm not a fan, but it all depends on your organization's needs from a ticketing system and what you might want it to interact with outside of ticketing.... Keep in mind the reporting aspect though, both from a IT configuration / maintenance perspective as well as the manager(s) who will no doubt want insights into productivity etc
We use customer SQL queries to pull osTicket data into LibreOffice Calc and massage it for reporting from there. That's how much of a pain it is.
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@scottalanmiller said in RequestTracker:
@notverypunny said in RequestTracker:
@scottalanmiller said in RequestTracker:
@dave_c said in RequestTracker:
@scottalanmiller
I need self hosted, open source; above my pay gradeNo good options that we've ever found, then. osTicket is what we use and qualifies under what you said, but we don't like it.
It all depends on what you need.... as discussed in another thread, we're using osTicket internally and I'm not a fan, but it all depends on your organization's needs from a ticketing system and what you might want it to interact with outside of ticketing.... Keep in mind the reporting aspect though, both from a IT configuration / maintenance perspective as well as the manager(s) who will no doubt want insights into productivity etc
We use customer SQL queries to pull osTicket data into LibreOffice Calc and massage it for reporting from there. That's how much of a pain it is.
If it's the same reporting every week, what's keeping you from making those reports a new web page?
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@scottalanmiller said in RequestTracker:
@notverypunny said in RequestTracker:
@scottalanmiller said in RequestTracker:
@dave_c said in RequestTracker:
@scottalanmiller
I need self hosted, open source; above my pay gradeNo good options that we've ever found, then. osTicket is what we use and qualifies under what you said, but we don't like it.
It all depends on what you need.... as discussed in another thread, we're using osTicket internally and I'm not a fan, but it all depends on your organization's needs from a ticketing system and what you might want it to interact with outside of ticketing.... Keep in mind the reporting aspect though, both from a IT configuration / maintenance perspective as well as the manager(s) who will no doubt want insights into productivity etc
We use customer SQL queries to pull osTicket data into LibreOffice Calc and massage it for reporting from there. That's how much of a pain it is.
One of our guys found this: https://mydbr.com/
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GLPI has a request/ticket system and additional functions.
https://demo.glpi-project.org/ -
@black3dynamite
Being ITIL it feels too big for my needs. But I may take a look@notverypunny
I feel like somehow I hijacked your post, I apologize@all
Lets go back to RequestTracker -
@travisdh1 said in RequestTracker:
@scottalanmiller said in RequestTracker:
@notverypunny said in RequestTracker:
@scottalanmiller said in RequestTracker:
@dave_c said in RequestTracker:
@scottalanmiller
I need self hosted, open source; above my pay gradeNo good options that we've ever found, then. osTicket is what we use and qualifies under what you said, but we don't like it.
It all depends on what you need.... as discussed in another thread, we're using osTicket internally and I'm not a fan, but it all depends on your organization's needs from a ticketing system and what you might want it to interact with outside of ticketing.... Keep in mind the reporting aspect though, both from a IT configuration / maintenance perspective as well as the manager(s) who will no doubt want insights into productivity etc
We use customer SQL queries to pull osTicket data into LibreOffice Calc and massage it for reporting from there. That's how much of a pain it is.
If it's the same reporting every week, what's keeping you from making those reports a new web page?
Could, but could break with an update.
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One of my dreams is to make a ticketing system on Tryton.
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@flaxking said in RequestTracker:
One of my dreams is to make a ticketing system on Tryton.
That's cool, so many options with using Tryton.
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@flaxking said in RequestTracker:
One of my dreams is to make a ticketing system on Tryton.
How do they not have one already, they have so much!
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@black3dynamite said in RequestTracker:
@flaxking said in RequestTracker:
One of my dreams is to make a ticketing system on Tryton.
That's cool, so many options with using Tryton.
Tryton is actually the reason why I chose Python to be the first programming language I learned. But then I got a job in development a lot sooner than I expected and haven't been putting time into any personal projects.
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@scottalanmiller said in RequestTracker:
@flaxking said in RequestTracker:
One of my dreams is to make a ticketing system on Tryton.
How do they not have one already, they have so much!
Someone did create a 'helpdesk' module, but as far as I could tell it was basically just fetching emails via imap and displaying them, not turning them into some kind of ticket
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@flaxking said in RequestTracker:
@scottalanmiller said in RequestTracker:
@flaxking said in RequestTracker:
One of my dreams is to make a ticketing system on Tryton.
How do they not have one already, they have so much!
Someone did create a 'helpdesk' module, but as far as I could tell it was basically just fetching emails via imap and displaying them, not turning them into some kind of ticket
I just took a peak at the source code for it, and it looks like it should actually be more than that. Maybe I hadn't given it a good enough go when I loaded it up before. Perhaps it could be fork worthy.
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Also have a look at https://zammad.org/ free / opensource. They also do a paid hosted version.
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@360col said in RequestTracker:
Also have a look at https://zammad.org/ free / opensource. They also do a paid hosted version.
Looks like it has a modern UI.
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@360col said in RequestTracker:
Also have a look at https://zammad.org/ free / opensource. They also do a paid hosted version.
Wow this looks like it probably checks all my boxes at work, except for knowledgeable, but it sounds like they should be releasing that feature soon.
The concept of organizations is something that seems to be missing from most solutions, but is crucial for us. And chat is a requirement too.
I wish I knew about this before we got on the verge of spending $15,000-$20,000 on another solution.
