RequestTracker
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@flaxking said in RequestTracker:
@scottalanmiller said in RequestTracker:
@flaxking said in RequestTracker:
One of my dreams is to make a ticketing system on Tryton.
How do they not have one already, they have so much!
Someone did create a 'helpdesk' module, but as far as I could tell it was basically just fetching emails via imap and displaying them, not turning them into some kind of ticket
I just took a peak at the source code for it, and it looks like it should actually be more than that. Maybe I hadn't given it a good enough go when I loaded it up before. Perhaps it could be fork worthy.
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Also have a look at https://zammad.org/ free / opensource. They also do a paid hosted version.
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@360col said in RequestTracker:
Also have a look at https://zammad.org/ free / opensource. They also do a paid hosted version.
Looks like it has a modern UI.
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@360col said in RequestTracker:
Also have a look at https://zammad.org/ free / opensource. They also do a paid hosted version.
Wow this looks like it probably checks all my boxes at work, except for knowledgeable, but it sounds like they should be releasing that feature soon.
The concept of organizations is something that seems to be missing from most solutions, but is crucial for us. And chat is a requirement too.
I wish I knew about this before we got on the verge of spending $15,000-$20,000 on another solution.
