Webroot Agent Removal
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If your console fails to remove Webroot, here are the manual steps for doing so from the machines themselves.
Uninstall on the endpoint in Safe Mode with Networking
Boot the computer into Safe Mode with Networking by following these steps (Windows XP, 7, Vista, and 8):
a. Shut down the computer.
b. Turn the computer on and start tapping the F8 key repeatedly.
c. Use the up- and down-arrows to select "Safe Mode with Networking" and press Enter on your keyboard.
Boot the computer into Safe Mode with Networking by following these steps (Windows 10):
a. Restart your PC. When you get to the sign-in screen, hold the Shift key down while you select Power Power icon> Restart.
b. After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
c. After your PC restarts, you'll see a list of options. Select 5 or F5 for Safe Mode with Networking. Select 4 or F4 to start your PC in Safe Mode.
Note: Select "Safe Mode with Networking" if the endpoint was managed by a policy (which is default). If the endpoint was unmanaged (not default), select "Safe Mode" instead.
Uninstalling Webroot SecureAnywhere via the Control panel:
- Follow the correct steps for your Operating System.
Windows XP:
- Click Start, then click Run. In the Run window, type "appwiz.cpl" (without quotes), then press Enter on your keyboard.
Windows Vista/Windows 7:
- Click Start, or the Windows icon. In the Search field, type "appwiz.cpl" (without quotes), then press Enter on your keyboard.
Windows 8:
- Move your cursor to the bottom right of the screen to open the Charm Bar menu and click Search. In the Search field, type "appwiz.cpl" (without quotes), then press Enter on your keyboard.
Windows 10:
- Click Start, or the Windows icon. In the Search field, type "appwiz.cpl" (without quotes), then press Enter on your keyboard.
- Select Webroot SecureAnywhere, then click Uninstall/Remove.
- Confirm any messages regarding uninstalling the program.
- Once the uninstall process has finished, restart the computer.
** Note: if Webroot SecureAnywhere is not visible in the Control panel , the software can be uninstalled from the command line by running: "C:\Program Files\Webroot\WRSA.exe" –uninstall
If using Windows 8:
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Move your cursor to the bottom right of the screen to open the Charm Bar menu.
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Click Search, then type the following into the Start Search bar, exactly as it appears below.
"C:\Program Files\Webroot\WRSA.exe" -uninstall
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Click Yes and follow any prompts that appear.
For Windows 10:
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In the Cortana search bar type the following, exactly as it appears below.
"C:\Program Files\Webroot\WRSA.exe" -uninstall
Note: The path for Step 1 is for the default location. If you installed the program elsewhere, be sure to modify the path accordingly.
Also, if you are using a 64-bit operating system, you may need to change the path to: "C:\Program Files (x86)\Webroot\WRSA.exe" -uninstall
- Press the Enter key on your keyboard.
- When prompted to uninstall, click Yes.
Part 2: Rename or delete the WRData folder (if present)
After rebooting the endpoint, please ensure that the WRData folder is no longer present on the machine. If it is, you will need to rename it.
Follow the correct steps for your Operating System.
Windows XP:
- Click Start, then click Run. In the Run window, type "%ALLUSERSPROFILE%\Application Data " (without quotes), then press Enter on your keyboard.
Windows Vista/Windows 7:
- Click Start, or the Windows icon. In the Search field, type "%PROGRAMDATA% " (without quotes), then press Enter on your keyboard.
Windows 8:
- Move your cursor to the bottom right of the screen to open the Charm Bar menu and click Search. In the Search field, type "%PROGRAMDATA%" (without quotes), then press Enter on your keyboard.
Windows 10:
- Click Start, or the Windows icon. In the Cortana Search field, type "%PROGRAMDATA%" (without quotes), then press Enter on your keyboard.
If present, right-click the WRData directory and rename it to "WRData1", you can also delete this folder. If you do not see the folder, simply close the window. Reboot the machine into normal mode and you should be set.
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I've never had to do that yet.
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@JaredBusch said in Webroot Agent Removal:
I've never had to do that yet.
We've got tons that won't uninstall from the console
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Damn, I remembered having to do something similar with Sophos years ago. One of Windows updates messed it up?
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@black3dynamite said in Webroot Agent Removal:
Damn, I remembered having to do something similar with Sophos years ago. One of Windows updates messed it up?
Who knows, this is accounts retiring so who knows if the issue was there yesterday, or a year ago, or whatever. Doing MQ cleanup.
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@scottalanmiller said in Webroot Agent Removal:
@JaredBusch said in Webroot Agent Removal:
I've never had to do that yet.
We've got tons that won't uninstall from the console
Are you sure it isn't uninstalling?
I seem to remember doing it from the Add/Remove, and it looked like (from the message) it wasn't working, but it really was.
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@BRRABill said in Webroot Agent Removal:
@scottalanmiller said in Webroot Agent Removal:
@JaredBusch said in Webroot Agent Removal:
I've never had to do that yet.
We've got tons that won't uninstall from the console
Are you sure it isn't uninstalling?
Ex-client complaining that they can't get rid of it. That's all that I know. I have no visibility.
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@scottalanmiller said in Webroot Agent Removal:
@black3dynamite said in Webroot Agent Removal:
Damn, I remembered having to do something similar with Sophos years ago. One of Windows updates messed it up?
Who knows, this is accounts retiring so who knows if the issue was there yesterday, or a year ago, or whatever. Doing MQ cleanup.
Usually happens when Webroot hasn't communicated with the agent in a long time, doubt this is the case here.
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@black3dynamite said in Webroot Agent Removal:
Damn, I remembered having to do something similar with Sophos years ago. One of Windows updates messed it up?
This is what I used for Sophos Removal
https://community.sophos.com/kb/en-us/122126 -
@dbeato said in Webroot Agent Removal:
@black3dynamite said in Webroot Agent Removal:
Damn, I remembered having to do something similar with Sophos years ago. One of Windows updates messed it up?
This is what I used for Sophos Removal
https://community.sophos.com/kb/en-us/122126Thanks, that’s good to know.
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I just switched to Webroot and installed it on a server. Webroot was blocking a program from running so I uninstalled it from the console but it didn't remove the webroot agent until I rebooted.
