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    Windows 10 Refuses To Update

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    • NashBrydgesN
      NashBrydges
      last edited by

      I have a client's workgroup Windows 10 PC that is refusing to check for updates.

      0_1522329930182_6beb0e48-fbd1-4897-a7b8-54ca5fb604bd-image.png

      • The PC has been restarted numerous times.
      • The "view installed update history" is blank even though there are updates installed as recently as March 15
      • Have tried the troubleshooter to no avail
      • Turned off AV and still won't check for updates
      • The Windows license is properly activated (has been for over a year)
      • No new software has been installed in months

      I'm tapped out for answers and Google search results have yielded nothing that has worked. Anyone encounter this?

      WLS-ITGuyW 1 Reply Last reply Reply Quote 3
      • JaredBuschJ
        JaredBusch
        last edited by JaredBusch

        Yes, we've encountered this.

        Go download the current Cumulative update and install it manually.

        WLS-ITGuyW NashBrydgesN 2 Replies Last reply Reply Quote 2
        • WLS-ITGuyW
          WLS-ITGuy @NashBrydges
          last edited by

          @nashbrydges What is the version it is at? Like 16299.192

          1 Reply Last reply Reply Quote 1
          • JaredBuschJ
            JaredBusch
            last edited by

            http://www.catalog.update.microsoft.com/Search.aspx?q=KB4089848

            1 Reply Last reply Reply Quote 1
            • WLS-ITGuyW
              WLS-ITGuy @JaredBusch
              last edited by

              @jaredbusch said in Windows 10 Refuses To Update:

              Yes, we've encountered this.

              Go download the current Cumulative update and install it manually.

              I have found that sometimes that doesn't even work with this issue

              1 Reply Last reply Reply Quote 0
              • NashBrydgesN
                NashBrydges
                last edited by

                It's running build 1709. Downloading the cumulative update and will give that a try.

                WLS-ITGuyW 1 Reply Last reply Reply Quote 0
                • WLS-ITGuyW
                  WLS-ITGuy @NashBrydges
                  last edited by

                  @nashbrydges said in Windows 10 Refuses To Update:

                  It's running build 1709. Downloading the cumulative update and will give that a try.

                  This is a bit unorthodox but if that doesn't work, I downloaded the Fall Creator ISO and ran that update and then had no issues with updates after that. I know it goes backwards but it worked and I have the machine on .309 now.

                  1 Reply Last reply Reply Quote 0
                  • NashBrydgesN
                    NashBrydges @JaredBusch
                    last edited by

                    @jaredbusch said in Windows 10 Refuses To Update:

                    Yes, we've encountered this.

                    Go download the current Cumulative update and install it manually.

                    Thanks, that did the trick!

                    1 Reply Last reply Reply Quote 2
                    • BRRABillB
                      BRRABill
                      last edited by

                      Did you get that after upgrading to 1709?

                      We are seeing that after upgrading to 1709, but then it goes away after manually running WU once.

                      NashBrydgesN 1 Reply Last reply Reply Quote 0
                      • NashBrydgesN
                        NashBrydges @BRRABill
                        last edited by

                        @brrabill said in Windows 10 Refuses To Update:

                        Did you get that after upgrading to 1709?

                        We are seeing that after upgrading to 1709, but then it goes away after manually running WU once.

                        That PC had been on 1709 for many months. Just out of the blue.

                        1 Reply Last reply Reply Quote 0
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