Small office phone setup, looking for improvements...
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@dashrender said in Small office phone setup, looking for improvements...:
@scottalanmiller said in Small office phone setup, looking for improvements...:
@dashrender said in Small office phone setup, looking for improvements...:
@scottalanmiller said in Small office phone setup, looking for improvements...:
@guyinpv said in Small office phone setup, looking for improvements...:
If we can get new phones, better service, better controller, and keep our current phone service (for time being only with option of upgrading), for less than around $3000, that's doable, at least worth pitching to boss and landlord.
Your cost is all in the phones (and the bridge.) A cheap bridge is like $100 maybe? Mabye Jared has bought one recently that he would recommend. It's not a large item. How many POTS lines does it need to handle?
All of the real cost is the desk phones. These range from super cheap (under $40) to around $150 at the top end that you would ever consider. Most people buy somewhere in the middle. Obviously these add up quickly, but they are a one time cost and visibly replace ancient phones on desks.
This doesn't count the cost of building the PBX either though.. that would be another expense.
He can do that himself or pay for it. But it's a "pop in the ISO and step through it" process. Certainly something he can do himself. Especially with no WAN component.
For a noob, it's easy to see this take someone 20+ hours to setup when you consider building the extensions, v-mail boxes, IVRs, etc, etc, etc.
This post is more for the OP. Not to scare you off, just something to be aware of.
All things that exist on the Avaya too and would need to be done on the new one.
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Ok, so 11 phones. you already have a server to host the PBX, you're nowhere near $3000 including a new switch with POE if that's what you really wanted to do
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@bnrstnr said in Small office phone setup, looking for improvements...:
Ok, so 11 phones. Do you have an onsite server with hypervisor installed?
Ya we have an R430 with a ton of unused RAM and HDD. My only beef with it is that I can't put it downstairs in the dusty pathetic little wiring closet/hole where the rest of the stuff is. It's upstairs in an office, plugged in through a little 6 port switch with all the rest of the stuff in that office.
It's been reliable enough, but not the LAN connection I would like it to have. -
Say 12 phones to be safe, go gang busters at $150. That's $1,800 tops. Go low end with $38 and 11 of them and ti is only $418.
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Here is a high end Sangoma gateway that handles four PSTN POTS connections. At $400, it might be perfect.
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Or $250 for a Grandstream
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@guyinpv said in Small office phone setup, looking for improvements...:
@bnrstnr said in Small office phone setup, looking for improvements...:
Ok, so 11 phones. Do you have an onsite server with hypervisor installed?
Ya we have an R430 with a ton of unused RAM and HDD. My only beef with it is that I can't put it downstairs in the dusty pathetic little wiring closet/hole where the rest of the stuff is. It's upstairs in an office, plugged in through a little 6 port switch with all the rest of the stuff in that office.
It's been reliable enough, but not the LAN connection I would like it to have.Take some of that budget to hire someone to run a new home run connection from that room to the switch downstairs if you can.
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@guyinpv said in Small office phone setup, looking for improvements...:
@bnrstnr said in Small office phone setup, looking for improvements...:
Ok, so 11 phones. Do you have an onsite server with hypervisor installed?
Ya we have an R430 with a ton of unused RAM and HDD. My only beef with it is that I can't put it downstairs in the dusty pathetic little wiring closet/hole where the rest of the stuff is. It's upstairs in an office, plugged in through a little 6 port switch with all the rest of the stuff in that office.
It's been reliable enough, but not the LAN connection I would like it to have.FreePBX needs less than 1GB of RAM and 20GB of disks is plenty and almost no CPU.
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@scottalanmiller said in Small office phone setup, looking for improvements...:
Or $250 for a Grandstream
He needs the GXW4108 not 4104.
But yeah I have the GXW4108 in production at a similar client with crap internet.
FreePBX 14
10 phones of your choice, I recommend the T42S by default or T46S for more visible buttons. Then one W52P wireless DECT phone. This gives you gigabit "pass though" to the desktop. You will need to buy power supplies for the phones. At $7 each. Or buy a POE switch.You can buy the T42G or T46G used to save money.
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Oh I have a used Sangoma Vega 50 I can sell you. It was something bought when a Grandstream GXW4108 did not work at another client. Turned out to be a problem with Hyper-V and I ate the cost when we put the Grandstram in after finding the problem..
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I admit the more I dig in to this, the more confused I am.
I'm learning a bunch of the acronyms and trying to reason about what is a new tech and what is old tech, ITSP, PSTN, POTS, SBC, TDM, DIDs, trunks, SIP trunks, bridges. Software tools versus appliances, and what providers like voip.ms or 1-voip do.
Things easily get confusing. On one website they are comparing FreePBX to Voip.ms. But on another website a person is asking how to configure FreePBX with voip.ms as the provider. What? Are they competitors or does one provide a service and the other uses it? If I had a voip.ms account would I need FreePBX or not?
I get it that if we keep our POTS lines, then we need essentially a bridge device to convert our internal phone network to VOIP. But of course this isn't "true" VOIP since it's only internal and converts to POTS on the way out, so what good is that? Are the benefits of VOIP in this case based entirely on the features of the phones then?
My original goal is basically to allow for multiple switchable voicemail greetings. So with the VOIP internal, plus bridge appliance and POTS service, who would be controlling voicemail and inboxes? Is that what FreePBX does? Would I need the appliance AND FreePBX AND the phones and this would get the voicemail (and other) features of VOIP even if the signal still goes out over POTS? I assume FreePBX alone doesn't actually do anything, it must connect somehow to some kind of phone service.
I'm reading as much as I can and there are a few sparse diagrams here and there but I think I need some more visual tools to understand how all this fits together. Which device controls what, which is a provider and which is a bridge and what are the requirements of a basic VOIP setup? Some network diagrams of a bunch of different kinds of arrangements or topologies would be nice.
You're all saying don't bother talking to Avaya, they'll just try to sell me appliances. But then you're linking me to buying appliances anyway from Sangoma or Grandstream. Is Avaya not in this market? I really don't know who the players are, not that it matters, the prices of Sangoma and Grandstream are just fine by me.
I just need to keep studying a little, it's hard for me to work out an issue without understanding it and what each piece is responsible for. Visual learning would be good at this point cause everything else turns to acronym soup and hypotheticals.
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@guyinpv said in Small office phone setup, looking for improvements...:
Things easily get confusing. On one website they are comparing FreePBX to Voip.ms. But on another website a person is asking how to configure FreePBX with voip.ms as the provider. What? Are they competitors or does one provide a service and the other uses it? If I had a voip.ms account would I need FreePBX or not?
voip.ms is both. They sell SIP trunks that you can connect to FreePBX, they also can act as a PBX for very small setups (possibly larger ones also, but the features will be lacking).
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@guyinpv said in Small office phone setup, looking for improvements...:
I get it that if we keep our POTS lines, then we need essentially a bridge device to convert our internal phone network to VOIP. But of course this isn't "true" VOIP since it's only internal and converts to POTS on the way out, so what good is that?
What's true VOIP? Inside your network if everything is using VOIP, then you have VOIP internally. The connection to the PSTN (Public Switch Telephone Network - aka normal telephone service) is whatever you want it to be. In your listed case it would be POTS lines, but it could be SIP trunks or PRI, etc.
One of the major advantages of SIP trunks (besides lower cost) is portability in most cases. In the case of purchasing SIP trunks from voip.ms is you can use the SIP trunks pretty much anywhere. You're building burns down, and you lost your PBX, no problem, make a new one and connect it from home/another office/a hosted location. You can't easily/quickly do that with POTS and PRI connections, those normally days days/weeks/months to get from the carrier.
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Are the benefits of VOIP in this case based entirely on the features of the phones then?
What benefits are you talking about? If you're talking about the cost benefit, well, the cost of less expensive phones and no licensing on the PBX side, you would gain those. But if you're talking about the SIP trunk portability and lower costs of SIP trunks, well obviously, you're using POTS, so you wouldn't get those advantages.
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@guyinpv said in Small office phone setup, looking for improvements...:
My original goal is basically to allow for multiple switchable voicemail greetings.
This is a weird goal - are you sure it's voicemail greetings you want to change? I though from the postings it looked like the incoming announcement is what you wanted to change.
Voicemail notices are specifically for whatever mailbox a user ends up in.. is that where you really want a simple change?Can you give us an example of your full end goal?
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@guyinpv said in Small office phone setup, looking for improvements...:
So with the VOIP internal, plus bridge appliance and POTS service, who would be controlling voicemail and inboxes? Is that what FreePBX does?
Yes FreePBX would control voicemail boxes in this case.
Would I need the appliance AND FreePBX AND the phones and this would get the voicemail (and other) features of VOIP even if the signal still goes out over POTS? I assume FreePBX alone doesn't actually do anything, it must connect somehow to some kind of phone service.
If by appliance you mean an ATA convertor (the box that converts the POTS lines into SIP trunks that talk to FreePBX, then yes you need the appliance.
FreePBX talks to your current phone service through the ATA convertor to your POTS lines.
You'll need SIP phones or ATA convertors for analog phones to talk to FreePBX - new phones is generally easier. If you have a digital phone system, it's likely that wouldn't easily connect to a FreePBX system, if at all. -
@guyinpv said in Small office phone setup, looking for improvements...:
Would I need the appliance AND FreePBX AND the phones and this would get the voicemail (and other) features of VOIP even if the signal still goes out over POTS?
I think you're trying to think FreePBX is more than it really is. Or that VOIP is more than it is. Let's not think of it as something different than what you have today other than in the way it communicates. In other words, two people who speak English understand each other just like two people who speak Spanish understand each other. They both end up in the same place, communication. VOIP when boiled down is the same. It's using IP to communicate instead of whatever protocol the phone companies use. But just like the two groups of people talking two different language can use an interpreter to communicate between the groups, the same can happen between the old phone system and the VOIP phone system. In this case that interpreter is the ATA box.
So once the call comes in on the POTS line, the ATA converts the call into SIP which the FreePBX than handles just like any old school PBX (more or less) and voicemail, auto attendants, huntgroups, etc all work, again more or less, like they do in your old PBX.
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@guyinpv said in Small office phone setup, looking for improvements...:
I'm reading as much as I can and there are a few sparse diagrams here and there but I think I need some more visual tools to understand how all this fits together. Which device controls what, which is a provider and which is a bridge and what are the requirements of a basic VOIP setup? Some network diagrams of a bunch of different kinds of arrangements or topologies would be nice.
If I have time later, I might make up one or two.
but hopefully my previous post will help explain how these different parts can work together.
