Sodium Helpdesk: Set Default View


  • Service Provider

    By default, I think that the ticket view should be set to "My Open Tickets". That shouldn't be a filter that has to be turned on. Maybe a few quick buttons would be handy, too. Like "My Open", "All Open" and "All" that you can just toggle without going into a filter menu.

    @QuixoticJeremy



  • @scottalanmiller said in Sodium Helpdesk: Set Default View:

    By default, I think that the ticket view should be set to "My Open Tickets". That shouldn't be a filter that has to be turned on. Maybe a few quick buttons would be handy, too. Like "My Open", "All Open" and "All" that you can just toggle without going into a filter menu.

    @QuixoticJeremy

    Agreed and now that we have the filtering system (yay). I'll definitely start putting common practices like this into place. For example closed tickets now normally are not included in the initial unless filtered to look for closed. I'll be sure to present a "my tickets" view hopefully soon.


  • Service Provider

    One way that I use ManageEngine ServiceDesk (our current Helpdesk) is a pending view based on category.

    All network support (ie not web dev or app dev) tickets that are pending (any not closed status like open, on hold, etc.)



  • @jaredbusch said in Sodium Helpdesk: Set Default View:

    One way that I use ManageEngine ServiceDesk (our current Helpdesk) is a pending view based on category.

    All network support (ie not web dev or app dev) tickets that are pending (any not closed status like open, on hold, etc.)

    Which this is actually already in place. Right now its labeled ticket type.... but it's categories, and the categories are defined by you. You can then absolutely filter based on the ticket type (considering on just switching to categories for what we call it) and then ticket status in conjunction. You can filter based on multiple types etc. So this in theory is in place already as of yesterday.



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