Good idea, maybe direct links to different sections as well so that they can be opened directly and saved as default pages or whatever. Different people will want to start with different numbers of tabs and at different points.
Cool.. I tried the Scroll wheel click to open in new tab and that didn't work... which is a separate issue,.. but ...
One way that I use ManageEngine ServiceDesk (our current Helpdesk) is a pending view based on category.
All network support (ie not web dev or app dev) tickets that are pending (any not closed status like open, on hold, etc.)
Which this is actually already in place. Right now its labeled ticket type.... but it's categories, and the categories are defined by you. You can then absolutely filter based on the ticket type (considering on just switching to categories for what we call it) and then ticket status in conjunction. You can filter based on multiple types etc. So this in theory is in place already as of yesterday.