One way that I use ManageEngine ServiceDesk (our current Helpdesk) is a pending view based on category.
All network support (ie not web dev or app dev) tickets that are pending (any not closed status like open, on hold, etc.)
Which this is actually already in place. Right now its labeled ticket type.... but it's categories, and the categories are defined by you. You can then absolutely filter based on the ticket type (considering on just switching to categories for what we call it) and then ticket status in conjunction. You can filter based on multiple types etc. So this in theory is in place already as of yesterday.