osTicket 1.10
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Several of us in the community are currently evaluating the latest released of osTicket, which is 1.10. osTicket is the leading open source ticketing system and is what is used under the hood by a lot of other products, including Comodo. It's open, free, customizable, runs on PHP 5.4 or later and uses MySQL or MariaDB as the back end database. We are just getting used to it here but figured it would be useful to have a central place to post feedback, ideas, screenshots, questions, etc.
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One thing that is easy is that there is a really obvious "end user" interface to osTicket and a hidden agent interface. As an agent, you can log in to either.
https://yourserver/ for end users
https://yourserver/scp/ for agentsIf an agent is also an admin, an Admin Panel option will pop up too to get to the settings. Very easy to use once you know about the /scp/ link.
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You get a simple dashboard that shows overall ticket status. This is kinda neat. Would not use it often, but it is nice that it is there.
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I just d/l it. I'm going to set it up in my lab and give a feed back.
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@MrWright4hire said in osTicket 1.10:
I just d/l it. I'm going to set it up in my lab and give a feed back.
Did you see my installation guide?
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There are a number of per user settings for agents.
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How's the interface for mobile?
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That's a big one for me. Gotta keep an eye on tickets whilst mobile.
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@scottalanmiller said in osTicket 1.10:
There are a number of per user settings for agents.
Is the above posting the guide you speak of?
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I really like how easy it is to make Organizations and Users. We have really good control over who can submit tickets, log in to the web interface, and how they are grouped. It's simple, but easy. We are used to SW where that was possible but a huge pain and any mistake caused things to break.
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@MrWright4hire said in osTicket 1.10:
@scottalanmiller said in osTicket 1.10:
There are a number of per user settings for agents.
Is the above posting the guide you speak of?
That's just a screen shot of my system here in the reviews. The guide has full install instructions.
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Here is the normal ticket list interface:
And an individual ticket:
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@scottalanmiller said in osTicket 1.10:
https://mangolassi.it/topic/11624/installing-osticket-1-10-on-centos-7
Thank you for the link.
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Same from iOS with Safari
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@scottalanmiller said in osTicket 1.10:
I really like how easy it is to make Organizations and Users. We have really good control over who can submit tickets, log in to the web interface, and how they are grouped. It's simple, but easy. We are used to SW where that was possible but a huge pain and any mistake caused things to break.
I was going to ask how it works for having multiple clients like you guys.
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@dafyre said in osTicket 1.10:
@scottalanmiller said in osTicket 1.10:
I really like how easy it is to make Organizations and Users. We have really good control over who can submit tickets, log in to the web interface, and how they are grouped. It's simple, but easy. We are used to SW where that was possible but a huge pain and any mistake caused things to break.
I was going to ask how it works for having multiple clients like you guys.
Yeah, natively designed for multiple clients or departments. It's very good for that.
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Good afternoon all. I'm Neil (ntozier) the forum moderator at the osTicket forums and I saw your tweet. I thought that I would introduce myself and let you know that If you have any questions please feel free to post on the forums. Have a great day!
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@ntozier said in osTicket 1.10:
Good afternoon all. I'm Neil (ntozier) the forum moderator at the osTicket forums and I saw your tweet. I thought that I would introduce myself and let you know that If you have any questions please feel free to post on the forums. Have a great day!
Wow, that's awesome. So cool how often we see people from open source projects stop by and get involved! Thanks for joining it.
