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    osTicket 1.10

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    osticket review osticket 1.10
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    • Deleted74295D
      Deleted74295 Banned
      last edited by

      That's a big one for me. Gotta keep an eye on tickets whilst mobile.

      1 Reply Last reply Reply Quote 0
      • M
        MrWright4hire @scottalanmiller
        last edited by

        @scottalanmiller

        @scottalanmiller said in osTicket 1.10:

        There are a number of per user settings for agents.

        0_1480362246039_Screenshot from 2016-11-28 14-43-33.png

        Is the above posting the guide you speak of?

        scottalanmillerS 1 Reply Last reply Reply Quote 1
        • scottalanmillerS
          scottalanmiller
          last edited by

          I really like how easy it is to make Organizations and Users. We have really good control over who can submit tickets, log in to the web interface, and how they are grouped. It's simple, but easy. We are used to SW where that was possible but a huge pain and any mistake caused things to break.

          dafyreD 1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller @MrWright4hire
            last edited by

            @MrWright4hire said in osTicket 1.10:

            @scottalanmiller

            @scottalanmiller said in osTicket 1.10:

            There are a number of per user settings for agents.

            Is the above posting the guide you speak of?

            That's just a screen shot of my system here in the reviews. The guide has full install instructions.

            1 Reply Last reply Reply Quote 0
            • scottalanmillerS
              scottalanmiller
              last edited by

              https://mangolassi.it/topic/11624/installing-osticket-1-10-on-centos-7

              M 1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller
                last edited by

                Here is the normal ticket list interface:

                0_1480362570402_Screenshot from 2016-11-28 14-49-16.png

                And an individual ticket:

                0_1480362627141_Screenshot from 2016-11-28 14-50-20.png

                1 Reply Last reply Reply Quote 0
                • M
                  MrWright4hire @scottalanmiller
                  last edited by

                  @scottalanmiller said in osTicket 1.10:

                  https://mangolassi.it/topic/11624/installing-osticket-1-10-on-centos-7

                  Thank you for the link.

                  1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller
                    last edited by

                    Same from iOS with Safari

                    0_1480362890515_IMG_4218.PNG

                    0_1480362901182_IMG_4219.PNG

                    1 Reply Last reply Reply Quote 0
                    • dafyreD
                      dafyre @scottalanmiller
                      last edited by

                      @scottalanmiller said in osTicket 1.10:

                      I really like how easy it is to make Organizations and Users. We have really good control over who can submit tickets, log in to the web interface, and how they are grouped. It's simple, but easy. We are used to SW where that was possible but a huge pain and any mistake caused things to break.

                      I was going to ask how it works for having multiple clients like you guys.

                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                      • scottalanmillerS
                        scottalanmiller @dafyre
                        last edited by

                        @dafyre said in osTicket 1.10:

                        @scottalanmiller said in osTicket 1.10:

                        I really like how easy it is to make Organizations and Users. We have really good control over who can submit tickets, log in to the web interface, and how they are grouped. It's simple, but easy. We are used to SW where that was possible but a huge pain and any mistake caused things to break.

                        I was going to ask how it works for having multiple clients like you guys.

                        Yeah, natively designed for multiple clients or departments. It's very good for that.

                        1 Reply Last reply Reply Quote 1
                        • ntozierN
                          ntozier
                          last edited by

                          Good afternoon all. I'm Neil (ntozier) the forum moderator at the osTicket forums and I saw your tweet. I thought that I would introduce myself and let you know that If you have any questions please feel free to post on the forums. Have a great day!

                          StrongBadS 1 Reply Last reply Reply Quote 7
                          • StrongBadS
                            StrongBad @ntozier
                            last edited by

                            @ntozier said in osTicket 1.10:

                            Good afternoon all. I'm Neil (ntozier) the forum moderator at the osTicket forums and I saw your tweet. I thought that I would introduce myself and let you know that If you have any questions please feel free to post on the forums. Have a great day!

                            Wow, that's awesome. So cool how often we see people from open source projects stop by and get involved! Thanks for joining it.

                            1 Reply Last reply Reply Quote 1
                            • scottalanmillerS
                              scottalanmiller
                              last edited by

                              Great to see osTicket here. That's exciting. Welcome @ntozier

                              ntozierN 1 Reply Last reply Reply Quote 0
                              • ntozierN
                                ntozier @scottalanmiller
                                last edited by

                                Thanks @scottalanmiller I appreciate the welcome.

                                Reid CooperR 1 Reply Last reply Reply Quote 2
                                • scottalanmillerS
                                  scottalanmiller
                                  last edited by

                                  Logs are really easy to deal with.

                                  0_1480371331544_Screenshot from 2016-11-28 16-53-36.png

                                  1 Reply Last reply Reply Quote 0
                                  • dafyreD
                                    dafyre
                                    last edited by

                                    I gotta say, this looks pretty slick. Testing my own install of it now.

                                    scottalanmillerS 1 Reply Last reply Reply Quote 1
                                    • scottalanmillerS
                                      scottalanmiller @dafyre
                                      last edited by

                                      @dafyre said in osTicket 1.10:

                                      I gotta say, this looks pretty slick. Testing my own install of it now.

                                      I'm pretty happy with it thus far.

                                      1 Reply Last reply Reply Quote 0
                                      • dafyreD
                                        dafyre @scottalanmiller
                                        last edited by

                                        @scottalanmiller said in osTicket 1.10:

                                        @Breffni-Potter said in osTicket 1.10:

                                        How's the interface for mobile?

                                        Tiny

                                        It's not so bad if you have a decent sized phone and don't mind tilting it landscape. I configured mine while waiting on my kid to finish falling asleep, lol.

                                        1 Reply Last reply Reply Quote 2
                                        • Reid CooperR
                                          Reid Cooper @ntozier
                                          last edited by

                                          @ntozier said in osTicket 1.10:

                                          Thanks @scottalanmiller I appreciate the welcome.

                                          Oh nice. Thanks for joining us!

                                          1 Reply Last reply Reply Quote 0
                                          • sudobashnetS
                                            sudobashnet
                                            last edited by

                                            Hey all,

                                            I'm also new here (referred by ntozier via osTicket forums). I'm the developer for the Reports Plugin (the new and improved reporting module for osTicket 1.10). I just wanted to drop in and say hello as well, I'll likely be lurking around anything osTicket related or anything else that catches my fancy while I'm scrolling through. 😉

                                            Thanks,
                                            Scott

                                            ntozierN scottalanmillerS 2 Replies Last reply Reply Quote 4
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