Hosted SW helpdesk is down?
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@DustinB3403 said in Hosted SW helpdesk is down?:
@scottalanmiller said in Hosted SW helpdesk is down?:
@DustinB3403 said in Hosted SW helpdesk is down?:
I didn't know SW did their own hosted solution.
That's news to me.
Been around for a while.
I never looked for it, just assumed it was a freemium software. . .
Nope, it's free. Just not as full features as their regular. If you want full hosting you need someone like those NTG guys who have offered full hosted SW for years.
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@scottalanmiller Why doesn't NTG host their own SW installation?
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@Danp said in Hosted SW helpdesk is down?:
@scottalanmiller Why doesn't NTG host their own SW installation?
Why would we? Requires a Windows license to do that, that's not cheap. Why waste the money?
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@scottalanmiller said in Hosted SW helpdesk is down?:
@Danp said in Hosted SW helpdesk is down?:
@scottalanmiller Why doesn't NTG host their own SW installation?
Why would we? Requires a Windows license to do that, that's not cheap. Why waste the money?
Always a cut...
LOL.
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@scottalanmiller Why doesn't NTG host their own SW installation?
Why would we? Requires a Windows license to do that, that's not cheap. Why waste the money?
IDK. Just seems odd that you would host for others but not yourself. Figured you probably had a DC license so there wouldn't be any additional cost.
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@Danp said in Hosted SW helpdesk is down?:
@scottalanmiller Why doesn't NTG host their own SW installation?
Why would we? Requires a Windows license to do that, that's not cheap. Why waste the money?
IDK. Just seems odd that you would host for others but not yourself. Figured you probably had a DC license so there wouldn't be any additional cost.
We host FULL SW for others, we don't use the full product because we don't want our data harvested and we can't use it for our customers because of that reason so that's useless. As an MSP, we would have to disclose so many security problems to customers if we were to deploy that as a standard tool (if the customer requests it, that's totally different.) We use SW Helpdesk, not SW. SW Helpdesk is hosted for free. SW itself is expensive to host and the security concern.
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@BRRABill said in Hosted SW helpdesk is down?:
@scottalanmiller said in Hosted SW helpdesk is down?:
@Danp said in Hosted SW helpdesk is down?:
@scottalanmiller Why doesn't NTG host their own SW installation?
Why would we? Requires a Windows license to do that, that's not cheap. Why waste the money?
Always a cut...
LOL.
No, it's a real thing. Needing a Windows Server license for SW is $800 if we host on premises (which we could do on the Scale HC3 easily enough) or like $100/mo if we go on Vultr. That's a shit tonne of money to spend just to say that we hosted ourselves.
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@travisdh1 said in Hosted SW helpdesk is down?:
@DustinB3403 said in Hosted SW helpdesk is down?:
I didn't know SW did their own hosted solution.
That's news to me.
I wondered why they had such a large number of servers for the amount of people they had in the HQ when I did the tour before last years SpiceWorld.
Right. It has nothing to do with data mining on user accounts...
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@scottalanmiller said
No, it's a real thing. Needing a Windows Server license for SW is $800 if we host on premises (which we could do on the Scale HC3 easily enough) or like $100/mo if we go on Vultr. That's a shit tonne of money to spend just to say that we hosted ourselves.
But what about after 8 months?
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@art_of_shred said in Hosted SW helpdesk is down?:
@travisdh1 said in Hosted SW helpdesk is down?:
@DustinB3403 said in Hosted SW helpdesk is down?:
I didn't know SW did their own hosted solution.
That's news to me.
I wondered why they had such a large number of servers for the amount of people they had in the HQ when I did the tour before last years SpiceWorld.
Right. It has nothing to do with data mining on user accounts...
hahahah... I hope you don't believe that...
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@Jason said in Hosted SW helpdesk is down?:
@art_of_shred said in Hosted SW helpdesk is down?:
@travisdh1 said in Hosted SW helpdesk is down?:
@DustinB3403 said in Hosted SW helpdesk is down?:
I didn't know SW did their own hosted solution.
That's news to me.
I wondered why they had such a large number of servers for the amount of people they had in the HQ when I did the tour before last years SpiceWorld.
Right. It has nothing to do with data mining on user accounts...
hahahah... I hope you don't believe that...
Even my sarcasm filter caught that one
