Unsolved O365 External Contact Issue
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So I have a bit of an interesting issue. I am working with an Office 365 setup at the moment and working with a Distribution Group.
When I try to add this external contact record to my distirbution group, I get an error complaining about duplicates. (They are using the interface at Mail -> Settings -> General -> Distribution Groups -> Groups I Own).
If I go in through the Admin side of things, I can go through the same process and successfully add a user.
Does anybody have any idea why it works from the Admin side, but not from the user side?
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Does the user have access to the DL to modify participants?
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@DustinB3403 said in O365 External Contact Issue:
Does the user have access to the DL to modify participants?
Yes. They're the owner of the DL. It happens to me too when using the Non-Admin interface.
Edit: It also happens to me if I create a list for testing.
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I'm assuming this only happens when adding external contacts to the DL, correct?
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@DustinB3403 That appears to be the case.
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@dafyre said in O365 External Contact Issue:
@DustinB3403 That appears to be the case.
Can you confirm please?
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Are these external domain users a part of the existing contacts list on the server?
Just doing some quick research on this, it appears you need to add these people as a contact (server side) before a user could add that as a member to a server side DL.
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Under: Users > Contacts
Add the email there first, and then as the user account try to add the external contact to the DL.
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I have confirmed that folks with an Exchange Mailbox are added with no problems.
The contact record does already exist.
I just stumbled across something that may be the cause...
So... my main email domain, all permanent faculty & staff are @mydomain.com (hosted on O365)
Students are @students.mydomain.com (hosted on Google).
However, all students get an O365 account (But NOT an Exchange mailbox!) with their @students.mydomain.com email address for access to their Office 365 Subscription.
Well, this user is set up with a display name of "FirstName LastName-con" and their email of
[email protected]When adding to the distribution group, it look at the email address and sees both the O365 account and the contact record and treats it as duplicate.
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I think this is what is going on... If I try to add them from PowerShell ie:
add-distributiongroupmember -identity "[email protected]" -Member "[email protected]"I get the duplicate user error message.
If I add using the contact display name, then it works fine... IE:
add-distributiongroupmember -identity "[email protected]" -Member "Bad User-con" -
Why aren't you just using one or the other system for students since they're both free?
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@Kelly said in O365 External Contact Issue:
Why aren't you just using one or the other system for students since they're both free?
Because he likes to overcomplicate things apparently.
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@JaredBusch said in O365 External Contact Issue:
@Kelly said in O365 External Contact Issue:
Why aren't you just using one or the other system for students since they're both free?
Because he likes to overcomplicate things apparently.
Only some times.
No, this is a decision made before I ever got here... and as others have mentioned, I have no idea why it is like this, but I know of several schools who do so... It's mind boggling.
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@dafyre said in O365 External Contact Issue:
@JaredBusch said in O365 External Contact Issue:
@Kelly said in O365 External Contact Issue:
Why aren't you just using one or the other system for students since they're both free?
Because he likes to overcomplicate things apparently.
Only some times.
No, this is a decision made before I ever got here... and as others have mentioned, I have no idea why it is like this, but I know of several schools who do so... It's mind boggling.
I pushed the school I worked at off of GApps pretty fast so I would only have to support one platform.
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@Kelly said in O365 External Contact Issue:
@dafyre said in O365 External Contact Issue:
@JaredBusch said in O365 External Contact Issue:
@Kelly said in O365 External Contact Issue:
Why aren't you just using one or the other system for students since they're both free?
Because he likes to overcomplicate things apparently.
Only some times.
No, this is a decision made before I ever got here... and as others have mentioned, I have no idea why it is like this, but I know of several schools who do so... It's mind boggling.
I pushed the school I worked at off of GApps pretty fast so I would only have to support one platform.
I wish I had that kind of clout here. At my last job, our students would have gone into open rebellion had we disabled Google. I actually wanted to push everybody to Google, but there was some political crap going on that I wasn't privy to.
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@dafyre said in O365 External Contact Issue:
@Kelly said in O365 External Contact Issue:
@dafyre said in O365 External Contact Issue:
@JaredBusch said in O365 External Contact Issue:
@Kelly said in O365 External Contact Issue:
Why aren't you just using one or the other system for students since they're both free?
Because he likes to overcomplicate things apparently.
Only some times.
No, this is a decision made before I ever got here... and as others have mentioned, I have no idea why it is like this, but I know of several schools who do so... It's mind boggling.
I pushed the school I worked at off of GApps pretty fast so I would only have to support one platform.
I wish I had that kind of clout here. At my last job, our students would have gone into open rebellion had we disabled Google. I actually wanted to push everybody to Google, but there was some political crap going on that I wasn't privy to.
Even pushing the students to GApps and staff on O365 is better than the bastardization you're fighting with.
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@Kelly said in O365 External Contact Issue:
@dafyre said in O365 External Contact Issue:
@Kelly said in O365 External Contact Issue:
@dafyre said in O365 External Contact Issue:
@JaredBusch said in O365 External Contact Issue:
@Kelly said in O365 External Contact Issue:
Why aren't you just using one or the other system for students since they're both free?
Because he likes to overcomplicate things apparently.
Only some times.
No, this is a decision made before I ever got here... and as others have mentioned, I have no idea why it is like this, but I know of several schools who do so... It's mind boggling.
I pushed the school I worked at off of GApps pretty fast so I would only have to support one platform.
I wish I had that kind of clout here. At my last job, our students would have gone into open rebellion had we disabled Google. I actually wanted to push everybody to Google, but there was some political crap going on that I wasn't privy to.
Even pushing the students to GApps and staff on O365 is better than the bastardization you're fighting with.
lol. Yeah. The problem is that the students get licensed for O365 and local installs of Office... but... To get to them, they must have a MS-Account. /sigh.
