Homeworking
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Skype while not the most stable thing in the world. Has been the best option for us. Works across multiple platforms all at the same time (I can be at my desk and move to my phone or tablet without skipping a beat).
We can video conference to see live humans once in awhile.
We can screen share.
We can pick on each other (major regular all day long thing here)
We can keep in contact all day long and share issues with a support item and have team collaboration
We can just hang out and do things like watch a movie at the same time and comment back and forth
We also can search the history really easily and keep track of old information when some bone head forgets to put them in their ticket notes.
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We have a ticket system, we have SharePoint and OneDrive etc. for organization but skype keeps us in contact and in the loop. Being out of the loop for someone who is states, or literally across the world is detrimental to team building.
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@guyinpv said in Homeworking:
Don't think "how do I know how many hours he works"; think "is he getting work done that satisfies employment."
In other words, is he getting satisfactory work done in reasonable time, versus trying to time track which is only a measurement of time, not work. You might even consider going salaried since time-tracking makes less sense with a remote worker. Unless their job is heavily based on particular hours "doing stuff".Good luck!
We're all salaried here. Agree with focusing on how much work is being done rather than how many hours are being worked though. Most companies are focused on measuring hours worked - partly because it's easier to measure than work achieved, especially in IT where it's not like you can count the number of widgets a worker has produced in a week as you can with a factory line. I just need to figure out some KPIs.
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Sounds like Skype FTW. Do you login with your O365 accounts or do you need separate personal Microsoft accounts?
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I use my Microsoft account for it . Not Office365 that is not the same thing.
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@Minion-Queen said in Homeworking:
I use my Microsoft account for it . Not Office365 that is not the same thing.
You're using Skype not Skype for Business, right?
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Correct. SfB is unreliable at best (might be better than last time I tried but I doubt it). It also doesn't easily do the continuous group chats the free skype does. BIGGEST issue is you can't leave it connected on multiple devices at once. we all tend to wander etc. so move from desktop to laptop to cell phone without missing a beat. With SfB if you leave it open multiple places half the time none of them get messages or they only go to one device etc., it's a big PITA!
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I don't understand why MS hasn't killed the old Lync product and moved fully to the 'Skype' product and just expand that. It seems like such a better and more mature platform.
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@Dashrender said in Homeworking:
I don't understand why MS hasn't killed the old Lync product and moved fully to the 'Skype' product and just expand that. It seems like such a better and more mature platform.
I agree.
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@Breffni-Potter said in Homeworking:
@Carnival-Boy said in Homeworking:
I believe it does, but I haven't used it. Note that I'm not just looking at chat between IT staff, I'm looking at using it company wide for users to chat to us.
Again, FreshDesk
Have a chat window on the support page, this doubles up because if no one is online, they get to fill in a ticket.You want to drive people to as few sources as possible.
I believe chat is only available on their mid-priced plans and higher (from $25 per agent). We're only on the free plan. I'm not sure it's a feature worth paying for at the moment.
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@Carnival-Boy said in Homeworking:
@Breffni-Potter said in Homeworking:
@Carnival-Boy said in Homeworking:
I believe it does, but I haven't used it. Note that I'm not just looking at chat between IT staff, I'm looking at using it company wide for users to chat to us.
Again, FreshDesk
Have a chat window on the support page, this doubles up because if no one is online, they get to fill in a ticket.You want to drive people to as few sources as possible.
I believe chat is only available on their mid-priced plans and higher (from $25 per agent). We're only on the free plan. I'm not sure it's a feature worth paying for at the moment.
That's a big jump in cost.
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@Dashrender said in Homeworking:
I don't understand why MS hasn't killed the old Lync product and moved fully to the 'Skype' product and just expand that. It seems like such a better and more mature platform.
My guess is that they never figured out how to integrate it.
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What about Discord? https://discordapp.com/
I know this isn't necessarily its intended use, but it kind of gives you the best of both worlds. Immediately available voice chat, and strait text-based conversations. Just request that he remains logged in and available during his regular work hours.
It has a dedicated app, and works out of the browser as well.
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And per "Discord Dan", it can be used for legitimate business without breaking ToS.
https://www.reddit.com/r/discordapp/comments/3olnl5/discord_for_business/
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@RamblingBiped said in Homeworking:
What about Discord? https://discordapp.com/
I know this isn't necessarily its intended use, but it kind of gives you the best of both worlds. Immediately available voice chat, and strait text-based conversations. Just request that he remains logged in and available during his regular work hours.
It has a dedicated app, and works out of the browser as well.
TEsting it out. Quick look it seems nice.
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Looks good but I need to discourage this particular employee from going on gaming forums, not encourage them.
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If your company happens to have paid Github accounts, you can try Gitter which is free and create private channels/groups.
Gitter is pretty cool by default but on free Github accounts your essentially in public chat.Slack now has audio too.
Not saying you shouldn't try Skype, I haven't used it in a couple years, I just never liked it. It was like an app that didn't know what it wanted to be when it grew up, so it was very clunky at any particular feature. Mediocre voice, mediocre chat, etc.
