What Are You Doing Right Now
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Good morning all! Coffee time.
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@scottalanmiller said in What Are You Doing Right Now:
Good morning all! Coffee time.
Could I have mine with Bourbon please?
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Making rookie mistakes even though I know better - I ended up removing a user's Exchange mailbox
I was reviewing and updating our MS 365 licensing yesterday so that I could make any necessary adjustments before the pricing increases that went into effect today. I noticed that one user had both MS 365 Business Premium and Standard assigned, so I removed the Standard license. However, I was either trying to do too many things at once or was interrupted by a drive-by request, and Exchange Online ended up getting unchecked under Apps for them. Obviously, this is going to remove the mailbox. I didn't realize this at the time, and the user called me up today saying that they couldn't send or receive emails. At first, I thought it somehow got irrevocably deleted when the Run Tests: Deleted Mailbox tool told me that the original wasn't recoverable. That's when it dawned on me and I said to myself, "Idiot! You didn't make sure Exchange Online was still selected under Apps when modifying their licensing yesterday".
Just another example of one of those "wow, that was stupid - I'll only ever do that once" moments...
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@srsmith said in What Are You Doing Right Now:
Making rookie mistakes even though I know better
Sadly it is a thing that happens. It's how you deal with it after the fact and what you learn from it.
In theory though - the user should not have lost any mail - or at most - a few hours worth... In theory..
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@gjacobse said in What Are You Doing Right Now:
@srsmith said in What Are You Doing Right Now:
Making rookie mistakes even though I know better
Sadly it is a thing that happens. It's how you deal with it after the fact and what you learn from it.
In theory though - the user should not have lost any mail - or at most - a few hours worth... In theory..
Absolutely - I owned up to my mistake, fixed it, and apologized to the user. Luckily, this was a user with a far lower volume of mail than say, our President & CEO. In this case, nothing appears to have been lost, except for possibly a couple of internal messages that may not have been delivered between yesterday and today. I also learned that before hitting the save changes button when modifying licenses, I really need to take 10 seconds to verify that the correct apps are selected in addition to the correct licenses. Much quicker and easier to do that than to deal with recovering a mailbox later while trying to keep the user calm and assured that they haven't lost everything.
After it was all said and done, the user didn't scream at me and was happy, so this turned out to be a minor inconvenience to them instead of a major issue.
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@srsmith said in What Are You Doing Right Now:
@gjacobse said in What Are You Doing Right Now:
@srsmith said in What Are You Doing Right Now:
Making rookie mistakes even though I know better
Sadly it is a thing that happens. It's how you deal with it after the fact and what you learn from it.
In theory though - the user should not have lost any mail - or at most - a few hours worth... In theory..
Absolutely - I owned up to my mistake, fixed it, and apologized to the user. Luckily, this was a user with a far lower volume of mail than say, our President & CEO. In this case, nothing appears to have been lost, except for possibly a couple of internal messages that may not have been delivered between yesterday and today. I also learned that before hitting the save changes button when modifying licenses, I really need to take 10 seconds to verify that the correct apps are selected in addition to the correct licenses. Much quicker and easier to do that than to deal with recovering a mailbox later while trying to keep the user calm and assured that they haven't lost everything.
After it was all said and done, the user didn't scream at me and was happy, so this turned out to be a minor inconvenience to them instead of a major issue.
The important thing is that when you own up to your mistakes, you do NOT let the user berate you, no matter what the mistake.
I had to shut somebody up. They were not quite a C-Level exec at my last job because a GPO was eating people's files. We knew the problem, and made the campus aware of it, and then set about fixing it.
This guy wanted to yell at me the whole time I was in his office about how much money I was costing the campus, as if the problem was only mine. I finally got fed up and told him that I could work on his computer here and fix it without him yelling at me, or I could take it back to the office and fix it later that day. He shut up pretty quick.
I told my boss about this guy, and it turned out there had already been a number of complaints against them. He was gone a few months later.
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@rojoloco said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
What's your YouTube channel?
The band is State of Unrest. Still building the page, I'll post it here when published.
YouTube page is live! The "videos" are just a pic of the album cover.
https://www.youtube.com/channel/UCTJCXT18bF4wF6sO1wzwXTw
2 complete albums are up, just need a CD of the 1st one.
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Fun tidbit that came up on LinkedIN tonight...
@scottalanmiller has been with NTG for 23 years..
(toast) and here's to many more.
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@rojoloco said in What Are You Doing Right Now:
@rojoloco said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
What's your YouTube channel?
The band is State of Unrest. Still building the page, I'll post it here when published.
YouTube page is live! The "videos" are just a pic of the album cover.
https://www.youtube.com/channel/UCTJCXT18bF4wF6sO1wzwXTw
2 complete albums are up, just need a CD of the 1st one.
Got a nice driving beat to the first song. I'll let this keep me awake for the day. Thanks for the post!
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We can see Telica erupting this morning.
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@scottalanmiller said in What Are You Doing Right Now:
We can see Telica erupting this morning.
I'm not sure if that is neat or scary. As I don't know the geography of the area not directly sure of the distance relation. I'll have to pull up Google.
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Got an overnight (digital) delivery from Amazon....
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@gjacobse said in What Are You Doing Right Now:
Got an overnight (digital) delivery from Amazon....
OMG that's awesome!
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Just spent the morning at immigration. Just normal paperwork and checking in.
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This place is super quiet today. All week, really. What's up everyone?
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Power is out in Leon here, it's planned maintenance on the system. So I came to the beach where we have big generators powering the hotel. So I have air conditioning, my office, a kitchen, etc. Hiding out here till tonight.
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@scottalanmiller said in What Are You Doing Right Now:
This place is super quiet today. All week, really. What's up everyone?
Setting up more interviews, been away from the computer most of the day (installing single terminal, oil change, misc service calls)
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@wrcombs said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
This place is super quiet today. All week, really. What's up everyone?
Setting up more interviews, been away from the computer most of the day (installing single terminal, oil change, misc service calls)
Good luck!
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@scottalanmiller said in What Are You Doing Right Now:
@wrcombs said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
This place is super quiet today. All week, really. What's up everyone?
Setting up more interviews, been away from the computer most of the day (installing single terminal, oil change, misc service calls)
Good luck!
Thanks
