What Are You Doing Right Now
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@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
with in the last 2 days, we lost a 31 store company , and 3 single store companies to one of our biggest competitors.
What was the reason for the lost clients?
They offer free Hardware, monthly payments. However Down side is Once you swipe a credit card you're in a contract for 5+ Years per site that swipes a credit card. and they change processing rates once or twice a month and have it in their contract that they can and will change it whenever they feel necessary. They start them out at 1.2% (which is almost illegal processing rate for credit cards) and by the end of the 5 year contract they're paying close 5.6% (also almost illegal)
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@WrCombs Something is either illegal or not (not really a gray area), this just means that this company is making the value proposition such that the client will sign up and then get locked in.
Maybe your company should be doing the same thing.
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@DustinB3403 said in What Are You Doing Right Now:
@WrCombs Something is either illegal or not (not really a gray area), this just means that this company is making the value proposition such that the client will sign up and then get locked in.
Maybe your company should be doing the same thing.
Maybe, Dont know.
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@DustinB3403 said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
with in the last 2 days, we lost a 31 store company , and 3 single store companies to one of our biggest competitors.
What was the reason for the lost clients?
Money, obviously.
Could have been shitty customer service.
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@Dashrender said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
with in the last 2 days, we lost a 31 store company , and 3 single store companies to one of our biggest competitors.
What was the reason for the lost clients?
Money, obviously.
Could have been shitty customer service.
True, but that boils down to the cost factor.
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@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
with in the last 2 days, we lost a 31 store company , and 3 single store companies to one of our biggest competitors.
What was the reason for the lost clients?
They offer free Hardware, monthly payments. However Down side is Once you swipe a credit card you're in a contract for 5+ Years per site that swipes a credit card. and they change processing rates once or twice a month and have it in their contract that they can and will change it whenever they feel necessary. They start them out at 1.2% (which is almost illegal processing rate for credit cards) and by the end of the 5 year contract they're paying close 5.6% (also almost illegal)
Agreed on the either is or isn't illegal thing.
But damn - I hope that owner knows what the top end charges are and broke out the calculator to see if it was worth while...
It's all a math game.
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@Dashrender said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
with in the last 2 days, we lost a 31 store company , and 3 single store companies to one of our biggest competitors.
What was the reason for the lost clients?
Money, obviously.
Could have been shitty customer service.
The Company that took our clients has no Service. They Wont send someone on site, they are Call Center Only, "oh you have a printer down? I'll send one to you.. Oh you only have one Printer? I'll Over night it."
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@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
with in the last 2 days, we lost a 31 store company , and 3 single store companies to one of our biggest competitors.
What was the reason for the lost clients?
Money, obviously.
Could have been shitty customer service.
The Company that took our clients has no Service. They Wont send someone on site, they are Call Center Only, "oh you have a printer down? I'll send one to you.. Oh you only have one Printer? I'll Over night it."
Nothing wrong with that as long as you are prepared for that situation.
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@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
with in the last 2 days, we lost a 31 store company , and 3 single store companies to one of our biggest competitors.
What was the reason for the lost clients?
Money, obviously.
Could have been shitty customer service.
The Company that took our clients has no Service. They Wont send someone on site, they are Call Center Only, "oh you have a printer down? I'll send one to you.. Oh you only have one Printer? I'll Over night it."
Nothing wrong with that as long as you are prepared for that situation.
The 31 store company requires on site service M-Sunday 8am to 10pm if they have a printer or other down.
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@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
with in the last 2 days, we lost a 31 store company , and 3 single store companies to one of our biggest competitors.
What was the reason for the lost clients?
Money, obviously.
Could have been shitty customer service.
The Company that took our clients has no Service. They Wont send someone on site, they are Call Center Only, "oh you have a printer down? I'll send one to you.. Oh you only have one Printer? I'll Over night it."
Nothing wrong with that as long as you are prepared for that situation.
The 31 store company requires on site service M-Sunday 8am to 10pm if they have a printer or other down.
They wont stay with this company.
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@WrCombs said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
with in the last 2 days, we lost a 31 store company , and 3 single store companies to one of our biggest competitors.
What was the reason for the lost clients?
Money, obviously.
Could have been shitty customer service.
The Company that took our clients has no Service. They Wont send someone on site, they are Call Center Only, "oh you have a printer down? I'll send one to you.. Oh you only have one Printer? I'll Over night it."
Nothing wrong with that as long as you are prepared for that situation.
The 31 store company requires on site service M-Sunday 8am to 10pm if they have a printer or other down.
They wont stay with this company.
They have too or pay out a potential 5 year contract's damages.
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@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
with in the last 2 days, we lost a 31 store company , and 3 single store companies to one of our biggest competitors.
What was the reason for the lost clients?
Money, obviously.
Could have been shitty customer service.
The Company that took our clients has no Service. They Wont send someone on site, they are Call Center Only, "oh you have a printer down? I'll send one to you.. Oh you only have one Printer? I'll Over night it."
Nothing wrong with that as long as you are prepared for that situation.
The 31 store company requires on site service M-Sunday 8am to 10pm if they have a printer or other down.
They wont stay with this company.
They have too or pay out a potential 5 year contract's damages.
And surprisingly, They want to try it out.
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@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
with in the last 2 days, we lost a 31 store company , and 3 single store companies to one of our biggest competitors.
What was the reason for the lost clients?
Money, obviously.
Could have been shitty customer service.
The Company that took our clients has no Service. They Wont send someone on site, they are Call Center Only, "oh you have a printer down? I'll send one to you.. Oh you only have one Printer? I'll Over night it."
Nothing wrong with that as long as you are prepared for that situation.
The 31 store company requires on site service M-Sunday 8am to 10pm if they have a printer or other down.
They wont stay with this company.
They have too or pay out a potential 5 year contract's damages.
And surprisingly, They want to try it out.
Yeah if the customer wants to try something new, good for them. Let them deal with the damages of it. Not your bag to handle.
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@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
with in the last 2 days, we lost a 31 store company , and 3 single store companies to one of our biggest competitors.
What was the reason for the lost clients?
Money, obviously.
Could have been shitty customer service.
The Company that took our clients has no Service. They Wont send someone on site, they are Call Center Only, "oh you have a printer down? I'll send one to you.. Oh you only have one Printer? I'll Over night it."
Nothing wrong with that as long as you are prepared for that situation.
The 31 store company requires on site service M-Sunday 8am to 10pm if they have a printer or other down.
They wont stay with this company.
They have too or pay out a potential 5 year contract's damages.
And surprisingly, They want to try it out.
Yeah if the customer wants to try something new, good for them. Let them deal with the damages of it. Not your bag to handle.
Until they want to come back to using our equipment and we have to sell them all new equipment to get them back to where they should be running properly..
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@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
with in the last 2 days, we lost a 31 store company , and 3 single store companies to one of our biggest competitors.
What was the reason for the lost clients?
Money, obviously.
Could have been shitty customer service.
The Company that took our clients has no Service. They Wont send someone on site, they are Call Center Only, "oh you have a printer down? I'll send one to you.. Oh you only have one Printer? I'll Over night it."
Nothing wrong with that as long as you are prepared for that situation.
The 31 store company requires on site service M-Sunday 8am to 10pm if they have a printer or other down.
They wont stay with this company.
They have too or pay out a potential 5 year contract's damages.
And surprisingly, They want to try it out.
Yeah if the customer wants to try something new, good for them. Let them deal with the damages of it. Not your bag to handle.
Until they want to come back to using our equipment and we have to sell them all new equipment to get them back to where they should be running properly..
That's not even a problem, you're just making money at that point. Good for you and your business. Look forward to it.
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@scottalanmiller said in What Are You Doing Right Now:
For those wanting one...
That looks nice and promising.
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@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
with in the last 2 days, we lost a 31 store company , and 3 single store companies to one of our biggest competitors.
What was the reason for the lost clients?
Money, obviously.
Could have been shitty customer service.
The Company that took our clients has no Service. They Wont send someone on site, they are Call Center Only, "oh you have a printer down? I'll send one to you.. Oh you only have one Printer? I'll Over night it."
Nothing wrong with that as long as you are prepared for that situation.
The 31 store company requires on site service M-Sunday 8am to 10pm if they have a printer or other down.
not necessarily - they could have a spare printer on site.
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@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
with in the last 2 days, we lost a 31 store company , and 3 single store companies to one of our biggest competitors.
What was the reason for the lost clients?
Money, obviously.
Could have been shitty customer service.
The Company that took our clients has no Service. They Wont send someone on site, they are Call Center Only, "oh you have a printer down? I'll send one to you.. Oh you only have one Printer? I'll Over night it."
Nothing wrong with that as long as you are prepared for that situation.
The 31 store company requires on site service M-Sunday 8am to 10pm if they have a printer or other down.
not necessarily - they could have a spare printer on site.
This was apart of the agreement when they moved to us.
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@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
with in the last 2 days, we lost a 31 store company , and 3 single store companies to one of our biggest competitors.
What was the reason for the lost clients?
Money, obviously.
Could have been shitty customer service.
The Company that took our clients has no Service. They Wont send someone on site, they are Call Center Only, "oh you have a printer down? I'll send one to you.. Oh you only have one Printer? I'll Over night it."
Nothing wrong with that as long as you are prepared for that situation.
The 31 store company requires on site service M-Sunday 8am to 10pm if they have a printer or other down.
They wont stay with this company.
They have too or pay out a potential 5 year contract's damages.
And surprisingly, They want to try it out.
Yeah if the customer wants to try something new, good for them. Let them deal with the damages of it. Not your bag to handle.
Until they want to come back to using our equipment and we have to sell them all new equipment to get them back to where they should be running properly..
one could argue that your sales team did a bad job of showing cost over 5 years of your solution compared to the competition, otherwise the owners likely wouldn't have left.
many people are afraid of the upfront equipment costs - they are fleeced by the "free hardware" aspect.
Tell them you can do a free hardware aspect too, with a 5 year ironclad term, but of course, the cost of the hardware is made up and then some some some by the spread payments for said hardware. But then, some don't have capital to buy up front, so having that be an operational expense is somethign they can budget for.
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@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
with in the last 2 days, we lost a 31 store company , and 3 single store companies to one of our biggest competitors.
What was the reason for the lost clients?
Money, obviously.
Could have been shitty customer service.
The Company that took our clients has no Service. They Wont send someone on site, they are Call Center Only, "oh you have a printer down? I'll send one to you.. Oh you only have one Printer? I'll Over night it."
Nothing wrong with that as long as you are prepared for that situation.
The 31 store company requires on site service M-Sunday 8am to 10pm if they have a printer or other down.
They wont stay with this company.
They have too or pay out a potential 5 year contract's damages.
And surprisingly, They want to try it out.
Yeah if the customer wants to try something new, good for them. Let them deal with the damages of it. Not your bag to handle.
Until they want to come back to using our equipment and we have to sell them all new equipment to get them back to where they should be running properly..
one could argue that your sales team did a bad job of showing cost over 5 years of your solution compared to the competition, otherwise the owners likely wouldn't have left.
many people are afraid of the upfront equipment costs - they are fleeced by the "free hardware" aspect.
Tell them you can do a free hardware aspect too, with a 5 year ironclad term, but of course, the cost of the hardware is made up and then some some some by the spread payments for said hardware. But then, some don't have capital to buy up front, so having that be an operational expense is somethign they can budget for.
Our Sales team is one person who sits in an office here for 2 days but actively does calls and follow ups with their sites in Des Moines.
