People Fear Change More Than They Actually Hate the Change - SAMIT
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Interesting one, I think. From a real life example that happened recently where a customer was so vehement that a specific change went against all accepted business practice, was untenable and even if we could technically do it that her staff would not stand for it. And halfway through making the argument she realized she had long ago made the change, it was so easy they never discussed it, and her staff hadn't noticed or said anything.
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@scottalanmiller How were you coming to recommend Google Sheets if you didn't know anything about their process/workflow already?
And while I consider it super sad - it doesn't surprise me that they didn't know they were on Sheets vs Excel because the first brand into an area often becomes a generic term for the entire thing regardless of what actual product they are actually using.
examples: Kleenex vs tissue
Xerox vs copy machine
Tivo vs DVR
Excel vs spreadsheet software -
@Dashrender said in People Fear Change More Than They Actually Hate the Change - SAMIT:
How were you coming to recommend Google Sheets if you didn't know anything about their process/workflow already?
We knew their workflow really well, but were told constantly that they did the work in MS Office Excel and had to pay for licensing. So they were always buying it and having it installed. We were trying to get them to stop paying for it because we knew they had no use for it.
Turns out they knew too and just weren't telling us that they had stopped using it.
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@Dashrender said in People Fear Change More Than They Actually Hate the Change - SAMIT:
And while I consider it super sad - it doesn't surprise me that they didn't know they were on Sheets vs Excel because the first brand into an area often becomes a generic term for the entire thing regardless of what actual product they are actually using.
Excel is anything but the first brand into spreadsheets. For the longest time people called Excel VisiCal and/or Lotus 1-2-3.
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I'm old enough to have started with Lotus 123 and I wasn't too happy to change to Excel.
After using Excel for years and years, I've only recently decided to actually learn how to use it properly. It's a steep learning curve, but I'm getting there. It still drives me to frustration on a regular basis.
I'd be gutted to be forced to change to Sheets.
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@Carnival-Boy said in People Fear Change More Than They Actually Hate the Change - SAMIT:
I'm old enough to have started with Lotus 123 and I wasn't too happy to change to Excel.
After using Excel for years and years, I've only recently decided to actually learn how to use it properly. It's a steep learning curve, but I'm getting there. It still drives me to frustration on a regular basis.
I'd be gutted to be forced to change to Sheets.
That was their sentiment exactly. Then they found out they had already switched without noticing.
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Over all I am fine with change - I've gone from 'not being able to use PS' at the office to using it almost daily. Sometimes - it's about the time involved. I seriously don't have any more time left to me. That being said - the time I save by having invested in moving some processes to PS has been great.
I just wished I had more time.
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Yeah, time is a big problem with dealing with change. I work in the Microsoft SaaS ERP space and Microsoft release a new version every month and they're constantly changing things and sometimes it feels like a full time job just to keep up with it all. I can lose 15 minutes just trying to find something after they've moved the menus around.
Sometimes I just think "slow down, I can't keep up".
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@Carnival-Boy said in People Fear Change More Than They Actually Hate the Change - SAMIT:
Yeah, time is a big problem with dealing with change. I work in the Microsoft SaaS ERP space and Microsoft release a new version every month and they're constantly changing things and sometimes it feels like a full time job just to keep up with it all. I can lose 15 minutes just trying to find something after they've moved the menus around.
Sometimes I just think "slow down, I can't keep up".
That's a weird thing that I find from Microsoft. They make "staying on the same product" sometimes harder than "switching to a totally different one that feels more familiar to end users."
Office 2007 was the famous example. LibreOffice felt more like O2003 than O2007 did. People wanting to stay with what they knew, changed.
