Yealink phones
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@brandon220 said in Yealink phones:
One of my clients has been using a WISP for a while now for their business. The service was not good enough to be able to use VOIP. They are now in the process of getting a dedicated fiber internet service for their business. They are paying approx $380 USD for POTS and want to migrate to SIP for obvious reasons. It will be beneficial as they have 1 main office with 7 employees and 2 satellite offices.
They have never had a "real" phone system. The only "feature" they have is CID. No voicemail, nothing. They are currently using RCA 4-line desk phones. I want to get them on FreePBX and some Yealink phones. The ISP is trying to talk them into using their hosted VOIP service but the prices are inflated and you have to lease the phones.
I have only used Yealink DECT cordless phones and would like some recommendations for some basic models. I recall random posts here about some that are best to avoid and some that are great. I would rather have recommendations than buy something based off of reviews on websites like Amazon. I have used/installed Cisco, Grandstream, Polycom, Avaya, and Sangoma, etc. but wish to move to Yealink as they seem like a popular choice lately, and not just on ML.
While working with NTG, I was using the (now EOL) Yealink -T22P and it was a good phone. I added a headset with lifter, and was able to talk from across the house with no trouble.
Will you need single or multi line units?
Yealink has expanded quite a bit since then also, I see they now have models that will integrate with MS Teams.
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I use the T46S with optional side car. I LOVE the side car functionality for seeing what is happening with the call center.
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but you can use a switchboard instead of the side car, but I love physical phones and lights.
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@gjacobse said in Yealink phones:
Will you need single or multi line units?
No one needs multi-line units
But lots of buttons are handy. That's the actual feature. -
@brandon220 said in Yealink phones:
I have used/installed Cisco, Grandstream, Polycom, Avaya, and Sangoma, etc. but wish to move to Yealink as they seem like a popular choice lately, and not just on ML.
Yealink has moved to being the market leader now. And once you use them, you'll easily see why. Cheaper than most of those and so much better. At this point Cisco and Polycom are what we consider the worst of the worst. Grandsteam and Sangoma are okay, but tend to look and feel cheap. I've always liked Snom, but getting in the US is tough and with Yealink being so good, why bother.
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2 line appearances would be more than sufficient but may be overkill.
The company owner wanted to do analog-over-SIP from the ISP to save $ but they would not have had ANY features, not even CID. Anything is a huge upgrade from what they are used to.
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@brandon220 said in Yealink phones:
2 line appearances would be more than sufficient but may be overkill.
Meaningless. A single "line" can handle unlimited calls. Having additional lines is when you need to have the phone act as totally different people. Under normal conditions, it's literally zero value. I've never had a customer use more than one. Only call centers where people need to literally switch companies on call outs, or phone support where you test by being an extension on multiple PBXs, have I ever seen it used in the real world.
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@brandon220 said in Yealink phones:
The company owner wanted to do analog-over-SIP from the ISP to save $ but they would not have had ANY features, not even CID. Anything is a huge upgrade from what they are used to.
No way could that "save money". Has to still be way more expensive than pure SIP.
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Nothing involving an ISP will ever approach the baseline costs of modern phones.
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@scottalanmiller That is the point I was trying to make. Overkill. Seems like the "entry-level" phones have at least 2 line appearances. I've never needed more than one.
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I thought about giving Vitalpbx a shot but there is so much info from @JaredBusch on here alone, much less on the internet - I'm not sure if it would be worth it.
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@brandon220 said in Yealink phones:
@scottalanmiller That is the point I was trying to make. Overkill. Seems like the "entry-level" phones have at least 2 line appearances. I've never needed more than one.
Entry level has only one.
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@brandon220 said in Yealink phones:
I thought about giving Vitalpbx a shot but there is so much info from @JaredBusch on here alone, much less on the internet - I'm not sure if it would be worth it.
I'm confused by the wording here. Are you saying that overall there is too little info, or that there is so much that it is overwhelming?
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@scottalanmiller said in Yealink phones:
@brandon220 said in Yealink phones:
I thought about giving Vitalpbx a shot but there is so much info from @JaredBusch on here alone, much less on the internet - I'm not sure if it would be worth it.
I'm confused by the wording here. Are you saying that overall there is too little info, or that there is so much that it is overwhelming?
I'm saying @JaredBusch has a TON of info on FreePBX on here (ML). There is enough info that someone with zero exposure to it could have a functioning install, with calls flowing, without ever looking at any other site. That is impressive.
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/me goes and deletes posts...
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@scottalanmiller said in Yealink phones:
@gjacobse said in Yealink phones:
Will you need single or multi line units?
No one needs multi-line units
But lots of buttons are handy. That's the actual feature.LOL - jared does. But Scott already addressed this
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@brandon220 said in Yealink phones:
@scottalanmiller That is the point I was trying to make. Overkill. Seems like the "entry-level" phones have at least 2 line appearances. I've never needed more than one.
Don't confuse multiple calls for lines. In the yealink speak - lines are different services you connect to, as scott said, multiple calls is the abilities to have call waiting, or make a conference call - both of which SIP supports.
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@Dashrender said in Yealink phones:
In the yealink speak - lines are different services you connect to, as scott said, multiple calls is the abilities to have call waiting, or make a conference call - both of which SIP supports.
Not Yealink speak, all VoIP / SIP speak. It's absolutely universal. And it's technical, it's a specific thing. There's no grey area or vendor special verbage there.
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@scottalanmiller said in Yealink phones:
@Dashrender said in Yealink phones:
In the yealink speak - lines are different services you connect to, as scott said, multiple calls is the abilities to have call waiting, or make a conference call - both of which SIP supports.
Not Yealink speak, all VoIP / SIP speak. It's absolutely universal. And it's technical, it's a specific thing. There's no grey area or vendor special verbage there.
OK thanks.
