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    Cannot access USB drive

    Scheduled Pinned Locked Moved Unsolved IT Discussion
    intunegroup policylocal
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    • JaredBuschJ
      JaredBusch @Dashrender
      last edited by

      @Dashrender said in Cannot access USB drive:

      I don't think setting it to unconfigured undoes the original change. you have to change the setting to not blocked, or unblocked, whatever the option is, then give that time to actually apply, then you can set it back to unconfigured.

      Not how InTune policy works.

      FFS, the screenshot looks pretty straightforward

      DashrenderD 1 Reply Last reply Reply Quote 0
      • DashrenderD
        Dashrender @JaredBusch
        last edited by

        @JaredBusch said in Cannot access USB drive:

        @Dashrender said in Cannot access USB drive:

        I don't think setting it to unconfigured undoes the original change. you have to change the setting to not blocked, or unblocked, whatever the option is, then give that time to actually apply, then you can set it back to unconfigured.

        Not how InTune policy works.

        FFS, the screenshot looks pretty straightforward

        I hear yeah... Then perhaps the setting hasn't been pushed down to the client yet.

        JaredBuschJ 1 Reply Last reply Reply Quote 1
        • JaredBuschJ
          JaredBusch @Dashrender
          last edited by

          @Dashrender said in Cannot access USB drive:

          @JaredBusch said in Cannot access USB drive:

          @Dashrender said in Cannot access USB drive:

          I don't think setting it to unconfigured undoes the original change. you have to change the setting to not blocked, or unblocked, whatever the option is, then give that time to actually apply, then you can set it back to unconfigured.

          Not how InTune policy works.

          FFS, the screenshot looks pretty straightforward

          I hear yeah... Then perhaps the setting hasn't been pushed down to the client yet.

          It has, because prior to turning it back off, the drives were not detected at all.

          DashrenderD 1 Reply Last reply Reply Quote 0
          • DashrenderD
            Dashrender @JaredBusch
            last edited by

            @JaredBusch said in Cannot access USB drive:

            @Dashrender said in Cannot access USB drive:

            @JaredBusch said in Cannot access USB drive:

            @Dashrender said in Cannot access USB drive:

            I don't think setting it to unconfigured undoes the original change. you have to change the setting to not blocked, or unblocked, whatever the option is, then give that time to actually apply, then you can set it back to unconfigured.

            Not how InTune policy works.

            FFS, the screenshot looks pretty straightforward

            I hear yeah... Then perhaps the setting hasn't been pushed down to the client yet.

            It has, because prior to turning it back off, the drives were not detected at all.

            oh wow - the rule kills the ability to even detect them.. weird.

            1 Reply Last reply Reply Quote 0
            • JaredBuschJ
              JaredBusch @1337
              last edited by

              @Pete-S said in Cannot access USB drive:

              Check the registry according to this:
              https://www.isumsoft.com/windows-10/how-to-disable-use-of-usb-storage-devices-in-windows-10.html

              Well, that's not it.
              cb760c00-1579-4b2d-acfd-be936d02fcac-image.png

              1 1 Reply Last reply Reply Quote 0
              • ObsolesceO
                Obsolesce
                last edited by

                Is Windows up to date?

                Have you tried another USB drive?

                Have you checked in Disk Management?

                JaredBuschJ 1 Reply Last reply Reply Quote 0
                • JaredBuschJ
                  JaredBusch @Obsolesce
                  last edited by

                  @Obsolesce said in Cannot access USB drive:

                  Is Windows up to date?

                  Yes

                  Have you tried another USB drive?

                  Multiple

                  Have you checked in Disk Management?

                  As soon as you format it in DM, it pops up the error.

                  ObsolesceO 1 Reply Last reply Reply Quote 0
                  • ObsolesceO
                    Obsolesce @JaredBusch
                    last edited by

                    @JaredBusch said in Cannot access USB drive:

                    @Obsolesce said in Cannot access USB drive:

                    Is Windows up to date?

                    Yes

                    Have you tried another USB drive?

                    Multiple

                    Have you checked in Disk Management?

                    As soon as you format it in DM, it pops up the error.

                    I think that's a Windows thing. I've always had trouble on Win10 lately (not Intune related) with USB drives. Easily fixed by formatting in on Mac or Linux in my experience.

                    black3dynamiteB 1 Reply Last reply Reply Quote 0
                    • black3dynamiteB
                      black3dynamite @Obsolesce
                      last edited by

                      @Obsolesce said in Cannot access USB drive:

                      @JaredBusch said in Cannot access USB drive:

                      @Obsolesce said in Cannot access USB drive:

                      Is Windows up to date?

                      Yes

                      Have you tried another USB drive?

                      Multiple

                      Have you checked in Disk Management?

                      As soon as you format it in DM, it pops up the error.

                      I think that's a Windows thing. I've always had trouble on Win10 lately (not Intune related) with USB drives. Easily fixed by formatting in on Mac or Linux in my experience.

                      So it doesn't work with diskpart too?

                      JaredBuschJ 1 Reply Last reply Reply Quote 0
                      • JaredBuschJ
                        JaredBusch @black3dynamite
                        last edited by

                        @black3dynamite said in Cannot access USB drive:

                        @Obsolesce said in Cannot access USB drive:

                        @JaredBusch said in Cannot access USB drive:

                        @Obsolesce said in Cannot access USB drive:

                        Is Windows up to date?

                        Yes

                        Have you tried another USB drive?

                        Multiple

                        Have you checked in Disk Management?

                        As soon as you format it in DM, it pops up the error.

                        I think that's a Windows thing. I've always had trouble on Win10 lately (not Intune related) with USB drives. Easily fixed by formatting in on Mac or Linux in my experience.

                        So it doesn't work with diskpart too?

                        Diskpart does everything it is supposed to do.

                        once the format completes, windows tells you to fuck off.

                        1 Reply Last reply Reply Quote 0
                        • 1
                          1337 @JaredBusch
                          last edited by

                          @JaredBusch said in Cannot access USB drive:

                          @Pete-S said in Cannot access USB drive:

                          Check the registry according to this:
                          https://www.isumsoft.com/windows-10/how-to-disable-use-of-usb-storage-devices-in-windows-10.html

                          Well, that's not it.

                          That sucks...

                          What does the device manager in Windows say? Maybe there is some USB host controller/hub driver that has become corrupted.

                          1 Reply Last reply Reply Quote 0
                          • zachary715Z
                            zachary715
                            last edited by

                            See if this registry key is present and what it is set to...

                            HKLM\SOFTWARE\Microsoft\PolicyManager\current\device\System
                            Name: AllowStorageCard
                            Type: DWORD
                            Value: 0 for block, 1 for allow

                            JaredBuschJ 1 Reply Last reply Reply Quote 1
                            • JaredBuschJ
                              JaredBusch @zachary715
                              last edited by

                              @zachary715 said in Cannot access USB drive:

                              See if this registry key is present and what it is set to...

                              HKLM\SOFTWARE\Microsoft\PolicyManager\current\device\System
                              Name: AllowStorageCard
                              Type: DWORD
                              Value: 0 for block, 1 for allow

                              I'm all out of ideas..

                              59be3082-bf44-4069-bd4c-f851bee0220e-image.png

                              ObsolesceO 1 Reply Last reply Reply Quote 0
                              • DashrenderD
                                Dashrender
                                last edited by

                                Time to take a snap of the registry, then apply the change, then compare them.

                                JaredBuschJ 1 Reply Last reply Reply Quote 0
                                • JaredBuschJ
                                  JaredBusch @Dashrender
                                  last edited by

                                  @Dashrender said in Cannot access USB drive:

                                  Time to take a snap of the registry, then apply the change, then compare them.

                                  It is already broke. that will not find a change.

                                  DashrenderD 1 Reply Last reply Reply Quote 0
                                  • DashrenderD
                                    Dashrender @JaredBusch
                                    last edited by

                                    @JaredBusch said in Cannot access USB drive:

                                    @Dashrender said in Cannot access USB drive:

                                    Time to take a snap of the registry, then apply the change, then compare them.

                                    It is already broke. that will not find a change.

                                    my bad - I meant get a new machine/image, snap before applied.. then apply snap again and compare.

                                    1 Reply Last reply Reply Quote 0
                                    • ObsolesceO
                                      Obsolesce @JaredBusch
                                      last edited by

                                      @JaredBusch said in Cannot access USB drive:

                                      I'm all out of ideas..

                                      Try with Rufus on that same device.

                                      1 Reply Last reply Reply Quote 0
                                      • black3dynamiteB
                                        black3dynamite
                                        last edited by

                                        @JaredBusch said in Cannot access USB drive:

                                        HKLM\SOFTWARE\Microsoft\PolicyManager\current\device\System
                                        Name: AllowStorageCard

                                        @JaredBusch This link is based on XP and 2003 but can't hurt to compare to a working Windows 10 computer with the computer that is working correctly?
                                        https://support.microsoft.com/en-us/help/823732/how-can-i-prevent-users-from-connecting-to-a-usb-storage-device

                                        1 Reply Last reply Reply Quote 0
                                        • dbeatoD
                                          dbeato
                                          last edited by

                                          I know I am late but this is probably what you are experiencing
                                          https://microsoftintune.uservoice.com/forums/291681-ideas/suggestions/35053123-have-windows-revert-to-default-settings-when-windo

                                          dbeatoD 1 Reply Last reply Reply Quote 0
                                          • dbeatoD
                                            dbeato @dbeato
                                            last edited by

                                            @dbeato supposedly this is a workaround
                                            https://social.technet.microsoft.com/Forums/en-US/a93b2214-48da-4dbd-89cd-a6b5ef77369f/resetting-device-profiles-without-retiring-device?forum=microsoftintuneprod

                                            JaredBuschJ 1 Reply Last reply Reply Quote 1
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