AWS Catastrophic Data Loss

[dafyre]

@PhlipElder said in AWS Catastrophic Data Loss:

No. My sh#t on their sh#t means no sh#t if something takes a sh#t.

I'm totally stealing this! ROFL!

[IRJ]

@PhlipElder said in AWS Catastrophic Data Loss:

Veeam was one of the first ones on the block to back up O365. That's messaging that Microsoft has not made clear but I've seen in the grapevine as far as the customer being responsible to do so.

Customer is always responsible for data.

[PhlipElder]

@IRJ said in AWS Catastrophic Data Loss:

@PhlipElder said in AWS Catastrophic Data Loss:

@wrx7m said in AWS Catastrophic Data Loss:

This was one AZ, right? If so, you need to design your environment to span multiple AZs, if not regions. This is beginner AWS design theory.

A few things come to mind:
1: Just how many folks know how to architect a highly available solution in any cloud?
2: At what cost over and above the indicated method does the HA setup incur?
3: It does not matter where the data is, it should be backed up.

Very valid points, but that is the responsibility of the customer.
Let's look at IaaS (EC2 instances loses EBS volumes after power outage) vs a cloud hosted service like Office 365.

Services are supposed to have HA built into them. Infrastructure has no HA built into it.

As you mentioned, DATA is ALWAYS responsibility of the customer.

One wee problem: Many "cloud" providers provide absolutely no mechanism to get the data out. Or, in some cases if it can be, it's not in usable form.

[IRJ]

@PhlipElder said in AWS Catastrophic Data Loss:

@IRJ said in AWS Catastrophic Data Loss:

@PhlipElder said in AWS Catastrophic Data Loss:

@wrx7m said in AWS Catastrophic Data Loss:

This was one AZ, right? If so, you need to design your environment to span multiple AZs, if not regions. This is beginner AWS design theory.

A few things come to mind:
1: Just how many folks know how to architect a highly available solution in any cloud?
2: At what cost over and above the indicated method does the HA setup incur?
3: It does not matter where the data is, it should be backed up.

Very valid points, but that is the responsibility of the customer.
Let's look at IaaS (EC2 instances loses EBS volumes after power outage) vs a cloud hosted service like Office 365.

Services are supposed to have HA built into them. Infrastructure has no HA built into it.

As you mentioned, DATA is ALWAYS responsibility of the customer.

One wee problem: Many "cloud" providers provide absolutely no mechanism to get the data out. Or, in some cases if it can be, it's not in usable form.

That is actually one of the biggest things you look at before chosing a vendor. If you do any cloud training, you will hear about data and data all over again. Being able to export it in a valuable way is essential for on prem or cloud though. If you cant export on prem and use the data in a usuable way into another system, you have the same problem.

[IRJ]

For IaaS, using a tool like terraform can help you transition from one platform to another as terraform is compatible with many cloud hosts.

[wrx7m]

@PhlipElder said in AWS Catastrophic Data Loss:

@wrx7m said in AWS Catastrophic Data Loss:

This was one AZ, right? If so, you need to design your environment to span multiple AZs, if not regions. This is beginner AWS design theory.

A few things come to mind:
1: Just how many folks know how to architect a highly available solution in any cloud?
2: At what cost over and above the indicated method does the HA setup incur?
3: It does not matter where the data is, it should be backed up.

Microsoft's central US DC failure, I think it was last year or early this year, cause a substantial amount of data loss as well. Not sure if any HA setup could have saved them from what I recall.

1. Just because you don't know how to do it or that you are supposed to do it, doesn't mean it isn't your responsibility.
2. Depends on the services. That should also be factored into the cost of deployment.
3. Absolutely correct. If it is important, it should be backed up by the customer. The customer should also make sure that they are storing said backups in a way that can't be affected by issues that would also cause data to be lost in the production environment.

[PhlipElder]

@IRJ said in AWS Catastrophic Data Loss:

For IaaS, using a tool like terraform can help you transition from one platform to another as terraform is compatible with many cloud hosts.

I feel like I'm back in the early 2000s when Microsoft released Small Business Server 2000 then Small Business Server 2003 with the business owner DIY message. We got a lot of calls as a result of that messaging over the years.

Then, there was the mess created by the "IT Consultant" that didn't know their butt from a hole in the ground. We cleaned up a lot of those over the years.

At least in the above cases we could work with some sort of box to get their data on a roll.

Today, that possibility is virtually nil.

That is, the business owner being knowledgeable enough to navigate the spaghetti of cloud services setup to get to a point where they are secure and backed up for one. For another, as mentioned above, how many folks know how to set up any cloud?

Then, toss into the mix the message about speed and agility and we have a deadly mix beyond the SBS messaging and failures in that we're talking orders of magnitude more folks losing their businesses as a result of one big FUBAR.

Ever been on the back of a bike holding a case of beer while the "driver" hit 200+ KPH? I have. Once. And lived to never, ever, ever, trust an arse like that again.

[wrx7m]

@IRJ said in AWS Catastrophic Data Loss:

@PhlipElder said in AWS Catastrophic Data Loss:

@IRJ said in AWS Catastrophic Data Loss:

@PhlipElder said in AWS Catastrophic Data Loss:

@wrx7m said in AWS Catastrophic Data Loss:

This was one AZ, right? If so, you need to design your environment to span multiple AZs, if not regions. This is beginner AWS design theory.

A few things come to mind:
1: Just how many folks know how to architect a highly available solution in any cloud?
2: At what cost over and above the indicated method does the HA setup incur?
3: It does not matter where the data is, it should be backed up.

Very valid points, but that is the responsibility of the customer.
Let's look at IaaS (EC2 instances loses EBS volumes after power outage) vs a cloud hosted service like Office 365.

Services are supposed to have HA built into them. Infrastructure has no HA built into it.

As you mentioned, DATA is ALWAYS responsibility of the customer.

One wee problem: Many "cloud" providers provide absolutely no mechanism to get the data out. Or, in some cases if it can be, it's not in usable form.

That is actually one of the biggest things you look at before chosing a vendor. If you do any cloud training, you will hear about data and data all over again. Being able to export it in a valuable way is essential for on prem or cloud though. If you cant export on prem and use the data in a usuable way into another system, you have the same problem.

Exactly. Are you going to be trapped there because you can't get data migrated/transferred out to another service/platform? A lot of people don't think about this. These people should not be making the decisions to go with any vendor without knowing what questions to ask and how to use those answers to make decisions. Sadly, most don't know until it bites them in the ass.

[PhlipElder]

@wrx7m said in AWS Catastrophic Data Loss:

@IRJ said in AWS Catastrophic Data Loss:

@PhlipElder said in AWS Catastrophic Data Loss:

@IRJ said in AWS Catastrophic Data Loss:

@PhlipElder said in AWS Catastrophic Data Loss:

@wrx7m said in AWS Catastrophic Data Loss:

This was one AZ, right? If so, you need to design your environment to span multiple AZs, if not regions. This is beginner AWS design theory.

A few things come to mind:
1: Just how many folks know how to architect a highly available solution in any cloud?
2: At what cost over and above the indicated method does the HA setup incur?
3: It does not matter where the data is, it should be backed up.

Very valid points, but that is the responsibility of the customer.
Let's look at IaaS (EC2 instances loses EBS volumes after power outage) vs a cloud hosted service like Office 365.

Services are supposed to have HA built into them. Infrastructure has no HA built into it.

As you mentioned, DATA is ALWAYS responsibility of the customer.

One wee problem: Many "cloud" providers provide absolutely no mechanism to get the data out. Or, in some cases if it can be, it's not in usable form.

That is actually one of the biggest things you look at before chosing a vendor. If you do any cloud training, you will hear about data and data all over again. Being able to export it in a valuable way is essential for on prem or cloud though. If you cant export on prem and use the data in a usuable way into another system, you have the same problem.

Exactly. Are you going to be trapped there because you can't get data migrated/transferred out to another service/platform? A lot of people don't think about this. These people should not be making the decisions to go with any vendor without knowing what questions to ask and how to use those answers to make decisions. Sadly, most don't know until it bites them in the ass.

That's because most outside of our little tech bubble don't know what they want or what can bite them in the arse. I'm thinking of a video I saw a while back. SE Asia I think. Folks like me would wear steal toed boots while the locals knew where to look. Snake would jump out along the path to bite someone. Scared the carp out of me the first time I watched that.

[FATeknollogee]

@PhlipElder said in AWS Catastrophic Data Loss:

@IRJ said in AWS Catastrophic Data Loss:

For IaaS, using a tool like terraform can help you transition from one platform to another as terraform is compatible with many cloud hosts.

I feel like I'm back in the early 2000s when Microsoft released Small Business Server 2000 then Small Business Server 2003 with the business owner DIY message. We got a lot of calls as a result of that messaging over the years.

Then, there was the mess created by the "IT Consultant" that didn't know their butt from a hole in the ground. We cleaned up a lot of those over the years.

At least in the above cases we could work with some sort of box to get their data on a roll.

Today, that possibility is virtually nil.

That is, the business owner being knowledgeable enough to navigate the spaghetti of cloud services setup to get to a point where they are secure and backed up for one. For another, as mentioned above, how many folks know how to set up any cloud?

Then, toss into the mix the message about speed and agility and we have a deadly mix beyond the SBS messaging and failures in that we're talking orders of magnitude more folks losing their businesses as a result of one big FUBAR.

Ever been on the back of a bike holding a case of beer while the "driver" hit 200+ KPH? I have. Once. And lived to never, ever, ever, trust an arse like that again.

The powerful power of marketing
Cloud = :couple_with_heart: :kissing_face_with_smiling_eyes: :kissing_cat_face_with_closed_eyes:

[PhlipElder]

@FATeknollogee said in AWS Catastrophic Data Loss:

@PhlipElder said in AWS Catastrophic Data Loss:

@IRJ said in AWS Catastrophic Data Loss:

For IaaS, using a tool like terraform can help you transition from one platform to another as terraform is compatible with many cloud hosts.

I feel like I'm back in the early 2000s when Microsoft released Small Business Server 2000 then Small Business Server 2003 with the business owner DIY message. We got a lot of calls as a result of that messaging over the years.

Then, there was the mess created by the "IT Consultant" that didn't know their butt from a hole in the ground. We cleaned up a lot of those over the years.

At least in the above cases we could work with some sort of box to get their data on a roll.

Today, that possibility is virtually nil.

That is, the business owner being knowledgeable enough to navigate the spaghetti of cloud services setup to get to a point where they are secure and backed up for one. For another, as mentioned above, how many folks know how to set up any cloud?

Then, toss into the mix the message about speed and agility and we have a deadly mix beyond the SBS messaging and failures in that we're talking orders of magnitude more folks losing their businesses as a result of one big FUBAR.

Ever been on the back of a bike holding a case of beer while the "driver" hit 200+ KPH? I have. Once. And lived to never, ever, ever, trust an arse like that again.

The powerful power of marketing
Cloud = :couple_with_heart: :kissing_face_with_smiling_eyes: :kissing_cat_face_with_closed_eyes:

Yes.

The The Great Firewall of Marketing has prevented most of the negative stuff from surfacing.

[IRJ]

@PhlipElder said in AWS Catastrophic Data Loss:

@IRJ said in AWS Catastrophic Data Loss:

For IaaS, using a tool like terraform can help you transition from one platform to another as terraform is compatible with many cloud hosts.

I feel like I'm back in the early 2000s when Microsoft released Small Business Server 2000 then Small Business Server 2003 with the business owner DIY message. We got a lot of calls as a result of that messaging over the years.

Then, there was the mess created by the "IT Consultant" that didn't know their butt from a hole in the ground. We cleaned up a lot of those over the years.

At least in the above cases we could work with some sort of box to get their data on a roll.

Today, that possibility is virtually nil.

That is, the business owner being knowledgeable enough to navigate the spaghetti of cloud services setup to get to a point where they are secure and backed up for one. For another, as mentioned above, how many folks know how to set up any cloud?

Then, toss into the mix the message about speed and agility and we have a deadly mix beyond the SBS messaging and failures in that we're talking orders of magnitude more folks losing their businesses as a result of one big FUBAR.

Ever been on the back of a bike holding a case of beer while the "driver" hit 200+ KPH? I have. Once. And lived to never, ever, ever, trust an arse like that again.

Cloud is alot more secure than on prem when done right.

[IRJ]

@PhlipElder said in AWS Catastrophic Data Loss:

For another, as mentioned above, how many folks know how to set up any cloud?

That's why the cloud guys make the :money_bag: :money_bag: :money_bag: :money_bag:

Cloud isn't even that difficult. Most could learn the basic concepts in an hour or two.

[IRJ]

@FATeknollogee said in AWS Catastrophic Data Loss:

@PhlipElder said in AWS Catastrophic Data Loss:

@IRJ said in AWS Catastrophic Data Loss:

For IaaS, using a tool like terraform can help you transition from one platform to another as terraform is compatible with many cloud hosts.

I feel like I'm back in the early 2000s when Microsoft released Small Business Server 2000 then Small Business Server 2003 with the business owner DIY message. We got a lot of calls as a result of that messaging over the years.

Then, there was the mess created by the "IT Consultant" that didn't know their butt from a hole in the ground. We cleaned up a lot of those over the years.

At least in the above cases we could work with some sort of box to get their data on a roll.

Today, that possibility is virtually nil.

That is, the business owner being knowledgeable enough to navigate the spaghetti of cloud services setup to get to a point where they are secure and backed up for one. For another, as mentioned above, how many folks know how to set up any cloud?

Then, toss into the mix the message about speed and agility and we have a deadly mix beyond the SBS messaging and failures in that we're talking orders of magnitude more folks losing their businesses as a result of one big FUBAR.

Ever been on the back of a bike holding a case of beer while the "driver" hit 200+ KPH? I have. Once. And lived to never, ever, ever, trust an arse like that again.

The powerful power of marketing
Cloud = :couple_with_heart: :kissing_face_with_smiling_eyes: :kissing_cat_face_with_closed_eyes:

Your understanding of cloud is quite exquisite

[PhlipElder]

@IRJ said in AWS Catastrophic Data Loss:

@PhlipElder said in AWS Catastrophic Data Loss:

For another, as mentioned above, how many folks know how to set up any cloud?

That's why the cloud guys make the :money_bag: :money_bag: :money_bag: :money_bag:

Cloud isn't even that difficult. Most could learn the basic concepts in an hour or two.

Like I said, our tech bubble.

[Dashrender]

@PhlipElder said in AWS Catastrophic Data Loss:

@Dashrender said in AWS Catastrophic Data Loss:

@PhlipElder said in AWS Catastrophic Data Loss:

@wrx7m said in AWS Catastrophic Data Loss:

This was one AZ, right? If so, you need to design your environment to span multiple AZs, if not regions. This is beginner AWS design theory.

A few things come to mind:
1: Just how many folks know how to architect a highly available solution in any cloud?
2: At what cost over and above the indicated method does the HA setup incur?
3: It does not matter where the data is, it should be backed up.

Microsoft's central US DC failure, I think it was last year or early this year, cause a substantial amount of data loss as well. Not sure if any HA setup could have saved them from what I recall.

How many people backup their O365 systems? I am willing to bet VERY few!! yet, if MS were to have the same issue, customers would find themselves in a similar situation.

One (invalid) claim I see from time to time when migrating to the cloud - it saves money because backups are part of the solution... which we can see here is definitely not the case.

Veeam was one of the first ones on the block to back up O365. That's messaging that Microsoft has not made clear but I've seen in the grapevine as far as the customer being responsible to do so.

No. My sh#t on their sh#t means no sh#t if something takes a sh#t.

This is a discussion that @scottalanmiller has been asked about before and I could have sworn that for the most part - he was against the need to specifically backup O365.

[PhlipElder]

@Dashrender said in AWS Catastrophic Data Loss:

@PhlipElder said in AWS Catastrophic Data Loss:

@Dashrender said in AWS Catastrophic Data Loss:

@PhlipElder said in AWS Catastrophic Data Loss:

@wrx7m said in AWS Catastrophic Data Loss:

This was one AZ, right? If so, you need to design your environment to span multiple AZs, if not regions. This is beginner AWS design theory.

A few things come to mind:
1: Just how many folks know how to architect a highly available solution in any cloud?
2: At what cost over and above the indicated method does the HA setup incur?
3: It does not matter where the data is, it should be backed up.

Microsoft's central US DC failure, I think it was last year or early this year, cause a substantial amount of data loss as well. Not sure if any HA setup could have saved them from what I recall.

How many people backup their O365 systems? I am willing to bet VERY few!! yet, if MS were to have the same issue, customers would find themselves in a similar situation.

One (invalid) claim I see from time to time when migrating to the cloud - it saves money because backups are part of the solution... which we can see here is definitely not the case.

Veeam was one of the first ones on the block to back up O365. That's messaging that Microsoft has not made clear but I've seen in the grapevine as far as the customer being responsible to do so.

No. My sh#t on their sh#t means no sh#t if something takes a sh#t.

This is a discussion that @scottalanmiller has been asked about before and I could have sworn that for the most part - he was against the need to specifically backup O365.

The prototype of the current model, IMO, was explained by the Exchange Team at the first Microsoft Exchange Conference that I attended back when.

They dogfooded 400 mailboxes using a distributed model with Exchange 2013 non-production bits. No backups. There were a few surprised looks in the room when that was announced.

The G00g demonstrated quite clearly what happens when the distributed model fails some years ago by losing mailboxes (a client of ours was affected by that - lost their entire business continuity).

I wish I could say I could count on one hand the number of times I've dealt with a, "Help! My server crashed and we don't have any backups". But not.

Oh, and Maersk nearly effed themselves if it weren't for an offline DC in Africa. I think it was Ghana thinking their distributed domain would withstand anything. Until they were encrypted with no DC backups. Anywhere. SMH

[Dashrender]

as I understand it - MS has backups, but they are only used by MS when they have a major issue and they need to restore that - like a lost DC or something.

[1337]

Message From Amazon AWS :

Update August 28, 2019 JST:

As we mentioned in our initial summary, this event impacted a small portion of a single Availability Zone (“AZ”) in our Tokyo Region. The impact was to the Amazon EC2 and Amazon EBS resources in that AZ, though some other services (such as RDS, Redshift, ElastiCache, and Workspaces) would have seen some impact in that AZ if their underlying EC2 instances were affected. As we have further investigated this event with our customers, we have discovered a few isolated cases where customers' applications running across multiple Availability Zones saw unexpected impact (i.e. some customers using Application Load Balancer in combination with AWS Web Application Firewall or sticky sessions, saw a higher than expected percent of requests return an Internal Server Error). We are sharing additional details on these isolated issues directly with impacted customers.
Summary of the Amazon EC2 and Amazon EBS Service Event in the Tokyo (AP-NORTHEAST-1) Region

We’d like to give you some additional information about the service disruption that occurred in the Tokyo (AP-NORTHEAST-1) Region on August 23, 2019. Beginning at 12:36 PM JST, a small percentage of EC2 servers in a single Availability Zone in the Tokyo (AP-NORTHEAST-1) Region shut down due to overheating. This resulted in impaired EC2 instances and degraded EBS volume performance for some resources in the affected area of the Availability Zone. The overheating was due to a control system failure that caused multiple, redundant cooling systems to fail in parts of the affected Availability Zone. The affected cooling systems were restored at 3:21 PM JST and temperatures in the affected areas began to return to normal. As temperatures returned to normal, power was restored to the affected instances. By 6:30 PM JST, the vast majority of affected instances and volumes had recovered. A small number of instances and volumes were hosted on hardware which was adversely affected by the loss of power and excessive heat. It took longer to recover these instances and volumes and some needed to be retired as a result of failures to the underlying hardware.

In addition to the impact to affected instances and EBS volumes, there was some impact to the EC2 RunInstances API. At 1:21 PM JST, attempts to launch new EC2 instances targeting the impacted Availability Zone and attempts to use the “idempotency token” (a feature which allows customers to retry run instance commands without risking multiple resulting instance launches) with the RunInstances API in the region began to experience error rates. Other EC2 APIs and launches that did not include an “idempotency token,” continued to operate normally. This issue also prevented new launches from Auto Scaling which depends on the “idempotency token”. At 2:51 PM JST, engineers resolved the issue affecting the “idempotency token” and Auto Scaling. Launches of new EC2 instances in the affected Availability Zone continued to fail until 4:05 PM JST, when the EC2 control plane subsystem had been restored in the impacted Availability Zone. Attempts to create new snapshots for affected EBS volumes, also experienced increased error rates during the event.

This event was caused by a failure of our datacenter control system, which is used to control and optimize the various cooling systems used in our datacenters. The control system runs on multiple hosts for high availability. This control system contains third-party code which allows it to communicate with third-party devices such as fans, chillers, and temperature sensors. It communicates either directly or through embedded Programmable Logic Controllers (PLC) which in turn communicate with the actual devices. Just prior to the event, the datacenter control system was in the process of failing away from one of the control hosts. During this kind of failover, the control system has to exchange information with other control systems and the datacenter equipment it controls (e.g., the cooling equipment and temperature sensors throughout the datacenter) to ensure that the new control host has the most up-to-date information about the state of the datacenter. Due to a bug in the third-party control system logic, this exchange resulted in excessive interactions between the control system and the devices in the datacenter which ultimately resulted in the control system becoming unresponsive. Our datacenters are designed such that if the datacenter control system fails, the cooling systems go into maximum cooling mode until the control system functionality is restored. While this worked correctly in most of the datacenter, in a small portion of the datacenter, the cooling system did not correctly transition to this safe cooling configuration and instead shut down. As an added safeguard, our datacenter operators have the ability to bypass the datacenter control systems and put our cooling system in “purge” mode to quickly exhaust hot air in the event of a malfunction. The team attempted to activate purge in the affected areas of the datacenter, but this also failed. At this point, temperatures began to rise in the affected part of the datacenter and servers began to power off when they became too hot. Because the datacenter control system was unavailable, the operations team had minimum visibility into the health and state of the datacenter cooling systems. To recover, the team had to manually investigate and reset all of the affected pieces of equipment and put them into a maximum cooling configuration. During this process, it was discovered that the PLCs controlling some of the air handling units were also unresponsive. These controllers needed to be reset. It was the failure of these PLC controllers which prevented the default cooling and “purge” mode from correctly working. After these controllers were reset, cooling was restored to the affected area of the datacenter and temperatures began to decrease.

We are still working with our third-party vendors to understand the bug, and subsequent interactions, that caused both the control system and the impacted PLCs to become unresponsive. In the interim, we have disabled the failover mode that triggered this bug on our control systems to ensure we do not have a recurrence of this issue. We have also trained our local operations teams to quickly identify and remediate this situation if it were to recur, and we are confident that we could reset the system before seeing any customer impact if a similar situation was to occur for any reason. Finally, we are working to modify the way that we control the impacted air handling units to ensure that “purge mode” is able to bypass the PLC controllers completely. This is an approach we have begun using in our newest datacenter designs and will make us even more confident that “purge mode” will work even if PLCs become unresponsive.

During this event, EC2 instances and EBS volumes in other Availability Zones in the region were not affected. Customers that were running their applications thoroughly across multiple Availability Zones were able to maintain availability throughout the event. For customers that need the highest availability for their applications, we continue to recommend running applications with this multiple Availability Zone architecture; any application component that can create availability issues for customers should run in this fault tolerant way.

We apologize for any inconvenience this event may have caused. We know how critical our services are to our customers’ businesses. We are never satisfied with operational performance that is anything less than perfect, and we will do everything we can to learn from this event and drive improvement across our services.

[dafyre]

@Pete-S said in AWS Catastrophic Data Loss:

Message From Amazon AWS :

Update August 28, 2019 JST:

That is how a post-mortem write up should look. It's got details, and they know within reasonable doubt what actually happened...

It reads like Lemony Snicket's Series of Unfortunate Events, though, lol.