VitalPBX Sonata Suite
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This one is not listed on their main page under products. In fact I have no idea WTF this is supposed to be for because I only found it after I went to their "Store" link.
Sonata Communications Server $50 for 5 agents.
one-time payment only updated for a year.
https://vitalpbx.org/en/product/sonata-communicator-server/
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@JaredBusch said in VitalPBX Sonata Suite:
Sonata Suite Switchboard: $65
Basically the same as FOP2 even visually in many places.Even a clone of the Free FOP2 limitation of 15 buttons..
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"One time payment and free updates for one year", so basically...
It's a yearly payment because you will want the updates
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@StuartJordan said in VitalPBX Sonata Suite:
"One time payment and free updates for one year", so basically...
It's a yearly payment because you will want the updates
Sangoma pulls this same scheme for some of the commercial modules. I don’t even mind a recurring payment. I know things cost money to maintain updates for.
I dislike it hidden.
If you poke around enough you can find the yearly updates on Sangoma’s portal.
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I think that their "one time payment" is meant to convey that you own it. It doesn't time bomb after a year. So you can operate it as long as you like, just can't get updates after the year.
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@scottalanmiller said in VitalPBX Sonata Suite:
I think that their "one time payment" is meant to convey that you own it. It doesn't time bomb after a year. So you can operate it as long as you like, just can't get updates after the year.
Then they should use the normal term - perpetual license.
But really, they should also include another line that specifically says - yearly maintenance is - blah. -
@Dashrender said in VitalPBX Sonata Suite:
@scottalanmiller said in VitalPBX Sonata Suite:
I think that their "one time payment" is meant to convey that you own it. It doesn't time bomb after a year. So you can operate it as long as you like, just can't get updates after the year.
Then they should use the normal term - perpetual license.
But really, they should also include another line that specifically says - yearly maintenance is - blah.yeah. Is the yearly maintenance the same cost as the one time payment or the standard-ish 20% when you have a perpetual model?
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@scottalanmiller said in VitalPBX Sonata Suite:
I think that their "one time payment" is meant to convey that you own it. It doesn't time bomb after a year. So you can operate it as long as you like, just can't get updates after the year.
The start of any legal battle is ambiguity in the ToC.
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@wrx7m said in VitalPBX Sonata Suite:
@Dashrender said in VitalPBX Sonata Suite:
@scottalanmiller said in VitalPBX Sonata Suite:
I think that their "one time payment" is meant to convey that you own it. It doesn't time bomb after a year. So you can operate it as long as you like, just can't get updates after the year.
Then they should use the normal term - perpetual license.
But really, they should also include another line that specifically says - yearly maintenance is - blah.yeah. Is the yearly maintenance the same cost as the one time payment or the standard-ish 20% when you have a perpetual model?
From what we can tell, you just rebuy it whenever you want more maintenance. There might be a discount, but assume not.
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@DustinB3403 said in VitalPBX Sonata Suite:
@scottalanmiller said in VitalPBX Sonata Suite:
I think that their "one time payment" is meant to convey that you own it. It doesn't time bomb after a year. So you can operate it as long as you like, just can't get updates after the year.
The start of any legal battle is ambiguity in the ToC.
I don't see any ambiguity. You pay once, it's that simple. You want updates, you buy them.
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@scottalanmiller said in VitalPBX Sonata Suite:
@DustinB3403 said in VitalPBX Sonata Suite:
@scottalanmiller said in VitalPBX Sonata Suite:
I think that their "one time payment" is meant to convey that you own it. It doesn't time bomb after a year. So you can operate it as long as you like, just can't get updates after the year.
The start of any legal battle is ambiguity in the ToC.
I don't see any ambiguity. You pay once, it's that simple. You want updates, you buy them.
Really you think the one time payment is A but it might be oranges.
@scottalanmiller said in VitalPBX Sonata Suite:
I think that their "one time payment"
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@DustinB3403 said in VitalPBX Sonata Suite:
Really you think the one time payment is A but it might be oranges.
No, it IS a one time payment. You buy the thing mentioned. Same as with any normal software. If you buy any software for a one time payment, and nothing else is said, there is no expectation of updates in the future.
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@scottalanmiller said in VitalPBX Sonata Suite:
@DustinB3403 said in VitalPBX Sonata Suite:
Really you think the one time payment is A but it might be oranges.
No, it IS a one time payment. You buy the thing mentioned. Same as with any normal software. If you buy any software for a one time payment, and nothing else is said, there is no expectation of updates in the future.
There is an expectation of updates. In this case for a fixed, known term. Fine. But there is then an expectation of knowing the ongoing update cost.
FreePBX does not mention renew in the purchase directly, but their wiki covers it.
https://wiki.freepbx.org/display/FPG/Commercial+Module+Upgrade+RenewalsFreePBX commercial models renew for only a fraction of original cost.
EPM New: $149 (25 year, basically perpetual)
Phone Apps New: $499 (25 year, basically perpetual)But renewal is only $26.82 and $53.82 respectively.
Having this experience and knowing how things work regarding updates on purchased software in general, I looked and I could find nothing regarding renewals on VitalPBX's website.
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Additionally FOP2 offers updates at a fraction of the original purchase price.
https://www.fop2.com/buy.php $20 annually. -
The same goes for ScreenConnect self hosted. I purchased it for $600 (originally only 2 licenses) and maintenance renewals is 20% of that cost.
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So all of that means that this is bullshit..
@scottalanmiller said in VitalPBX Sonata Suite:
From what we can tell, you just rebuy it whenever you want more maintenance. There might be a discount, but assume not.
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@JaredBusch said in VitalPBX Sonata Suite:
So all of that means that this is bullshit..
@scottalanmiller said in VitalPBX Sonata Suite:
From what we can tell, you just rebuy it whenever you want more maintenance. There might be a discount, but assume not.
Now you are just whining. It's simple, you pay once and that gets you the software to use forever if you want, and one year of updates. Any normal person would assume that it only gives you what it says, nothing more. That you assume something it doesn't imply isn't anyone else's problem. You can complain that there isn't a discount that you want, but that's just complaining about a pricing structure. But you can't complain that it isn't super obvious and straightforward.
Perpetual license, one year of updates. Want to negotiate anything else, negotiate it.
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@scottalanmiller said in VitalPBX Sonata Suite:
@JaredBusch said in VitalPBX Sonata Suite:
So all of that means that this is bullshit..
@scottalanmiller said in VitalPBX Sonata Suite:
From what we can tell, you just rebuy it whenever you want more maintenance. There might be a discount, but assume not.
Now you are just whining. It's simple, you pay once and that gets you the software to use forever if you want, and one year of updates. Any normal person would assume that it only gives you what it says, nothing more. That you assume something it doesn't imply isn't anyone else's problem. You can complain that there isn't a discount that you want, but that's just complaining about a pricing structure. But you can't complain that it isn't super obvious and straightforward.
Perpetual license, one year of updates. Want to negotiate anything else, negotiate it.
No, I want them to post it. Don't mix me up with the other posters.
Just because I am taking issue with your current shiny thing you get defensive.
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I'm with JB on this one. Assuming that 1 additional year of support costs the same as the original purchase, they could solve this whole bit by simply stating, yearly maintenance is the same cost.
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@Dashrender said in VitalPBX Sonata Suite:
I'm with JB on this one. Assuming that 1 additional year of support costs the same as the original purchase, they could solve this whole bit by simply stating, yearly maintenance is the same cost.
Oh it would be nice to state that there is no pricing that isn't listed. But you have to admit, it's slightly odd as a thought process to have to state the lack of things that don't exist.
