Solved Windows 10 Reboots
-
@WrCombs said in Windows 10 Reboots:
@hobbit666 said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
Got new information.
thewininit.exefor this computer is sending a legacy API Shutdown everyday.
Can someone explain to me what is,does and why it could be doing this?Out of interest how did you find that out?
event logs show that this is why it has been shutting down for the last 2 days.
Can you paste the log entry?
-
@Dashrender said in Windows 10 Reboots:
Check Scheduled Tasks.
Also check the BIOS to make sure there isn't a scheduled reboot/shutdown in there.
hell, just wipe the BIOS, and resetup if anything is special about your setup.
Not on site to check Bios.
-
-
according to this
http://www.techist.com/forums/f9/windows-10-random-reboots-277288/it could be some piece of software installed causing the reboot.
-
googled it and looks like this happens a lot with virus' on the PC so I checked and a trojan was quarantined yesterday ...
-
@WrCombs said in Windows 10 Reboots:
googled it and looks like this happens a lot with virus' on the PC so I checked and a trojan was quarantined yesterday ...
Wipe and reload time - though I think we mentioned that several days ago.
-
@Dashrender said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
googled it and looks like this happens a lot with virus' on the PC so I checked and a trojan was quarantined yesterday ...
Wipe and reload time - though I think we mentioned that several days ago.
Especially cause there no other events that happen prior to the shutdown.
And yeah, you guys did: but this site is quite a while away. -
@WrCombs said in Windows 10 Reboots:
@Dashrender said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
googled it and looks like this happens a lot with virus' on the PC so I checked and a trojan was quarantined yesterday ...
Wipe and reload time - though I think we mentioned that several days ago.
Especially cause there no other events that happen prior to the shutdown.
And yeah, you guys did: but this site is quite a while away.3rd party apps don't have to report anything to the event log. So if a third party app is doing it, you'd have to look through its logs to see if there is anything there.
what else is running on this 'server'?
-
@Dashrender said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
@Dashrender said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
googled it and looks like this happens a lot with virus' on the PC so I checked and a trojan was quarantined yesterday ...
Wipe and reload time - though I think we mentioned that several days ago.
Especially cause there no other events that happen prior to the shutdown.
And yeah, you guys did: but this site is quite a while away.3rd party apps don't have to report anything to the event log. So if a third party app is doing it, you'd have to look through its logs to see if there is anything there.
what else is running on this 'server'?
OK.
This runs Aloha manager software, and apparently they downloaded a bunch of games, which we removed and scolded them for it, (not really because we can;t...but.)
outside of that nothing else runs on this PC.
I've mentioned reimaging to my boss but he just ignores the idea and tells me to keep looking.It's been doing it since the beginning of the year, but got worse within the last 2 months.
(this is the first we heard about it when I started this thread. ) -
@WrCombs said in Windows 10 Reboots:
apparently they downloaded a bunch of games,
Should have been wiped then.
-
@JaredBusch said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
apparently they downloaded a bunch of games,
Should have been wiped then.
I've mentioned this.
-
found this:
https://i.imgur.com/9ghFY4y.png
Right around the time it started restarting/having issues this was installed and put in the start up folder.
-
where else can I look for programs that are causing shutdown?
I have suggested re-imaging, backing up the Drives and wiping it clean, But apparently that isn't an option.
told me to keep looking. -
@WrCombs said in Windows 10 Reboots:
where else can I look for programs that are causing shutdown?
I have suggested re-imaging, backing up the Drives and wiping it clean, But apparently that isn't an option.
told me to keep looking.Uninstall all the extra crap, then when it keeps happening, go to the site and wipe it clean. Not sure why your boss doesn't want you to fix this correctly.
-
@RojoLoco said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
where else can I look for programs that are causing shutdown?
I have suggested re-imaging, backing up the Drives and wiping it clean, But apparently that isn't an option.
told me to keep looking.Uninstall all the extra crap, then when it keeps happening, go to the site and wipe it clean. Not sure why your boss doesn't want you to fix this correctly.
the million dollar fucking question
-
@WrCombs The amount of time (read: money) spent on trying to fix this isn't worth it anymore. I am guessing a new computer could have been paid for shortly.
-
@wrx7m said in Windows 10 Reboots:
@WrCombs The amount of time (read: money) spent on trying to fix this isn't worth it anymore. I am guessing a new computer could have been paid for shortly.
not my decision.
Customer equipment . -
@WrCombs is the customer paying extra for all this time spent fixing it, or is it all included in their support plan?
-
@RojoLoco said in Windows 10 Reboots:
@WrCombs is the customer paying extra for all this time spent fixing it, or is it all included in their support plan?
they hold a full Maintenance contract
-
@wrx7m said in Windows 10 Reboots:
@WrCombs The amount of time (read: money) spent on trying to fix this isn't worth it anymore. I am guessing a new computer could have been paid for shortly.
I seriously doubt it. Clearly there is nothing more pressing for @WrCombs to work on, otherwise the boss would have him move on - or drive out and fix it it right.
It's also likely that the customer is paying a monthly support fee, not an hourly one, otherwise the customer might complain about a $1000 bill to 'fix' a computer compared to wipe and reload.
