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    FreePBX - forward the main phone number when desired

    IT Discussion
    freepbx forward calls pbx logic
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    • DustinB3403D
      DustinB3403
      last edited by

      Isn't this done with the Call Flow Control module?

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      • DustinB3403D
        DustinB3403
        last edited by

        https://wiki.freepbx.org/display/FPG/Call+Flow+Control+Module

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        • C
          Curtis @Dashrender
          last edited by

          This might help:

          https://wiki.freepbx.org/display/FPG/Time+Conditions+User+Guide

          DashrenderD 1 Reply Last reply Reply Quote 0
          • DashrenderD
            Dashrender
            last edited by

            Thanks - that works assuming the cell it's being forwarded to is always the same.

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            • DashrenderD
              Dashrender @Curtis
              last edited by

              @Curtis said in FreePBX - forward the main phone number when desired:

              This might help:

              https://wiki.freepbx.org/display/FPG/Time+Conditions+User+Guide

              It's definitely not a time based situation.

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              • JaredBuschJ
                JaredBusch
                last edited by JaredBusch

                Because your flow will be randomly changed, you will want a Call Flow Control not a Time Condition.

                It is changed with a feature code *28X by default. Where X starts from 0 and goes up.

                You can set a BLF button to that and get a visible on/off status.

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                • DashrenderD
                  Dashrender
                  last edited by

                  OK - how about changing the outgoing destination on the fly?

                  DustinB3403D 1 Reply Last reply Reply Quote 0
                  • DustinB3403D
                    DustinB3403 @Dashrender
                    last edited by

                    @Dashrender said in FreePBX - forward the main phone number when desired:

                    OK - how about changing the outgoing destination on the fly?

                    I don't believe you can set it up to "send everything to 555-333-0123" rather you need to have these preprogrammed for the situation.

                    Take a look at the sample usage.

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                    • JaredBuschJ
                      JaredBusch @Dashrender
                      last edited by

                      @Dashrender said in FreePBX - forward the main phone number when desired:

                      Is it possible to enter a phone number on the fly for the cellphone?

                      For a ring group? No.

                      What you are wanting would never be a single step process.

                      What you can do is Use a Call Flow with normal being the ring group and override being some other extension. THen you can use normal call forwarding (*72 I think) to forward that extension to where ever.

                      Honestly, you need to sit down and think your entire call flow process out a little more.

                      DashrenderD 1 Reply Last reply Reply Quote 0
                      • JaredBuschJ
                        JaredBusch
                        last edited by

                        Now, that said, I could definitely create a custom function to do exactly what you want.

                        There is no technical restriction that says it cannot be done. Just that near enough to no one has ever wanted a stupid silly flow like this for the devs to code it in.

                        DashrenderD 1 Reply Last reply Reply Quote 0
                        • DashrenderD
                          Dashrender @JaredBusch
                          last edited by

                          @JaredBusch said in FreePBX - forward the main phone number when desired:

                          @Dashrender said in FreePBX - forward the main phone number when desired:

                          Is it possible to enter a phone number on the fly for the cellphone?

                          For a ring group? No.

                          What you are wanting would never be a single step process.

                          What you can do is Use a Call Flow with normal being the ring group and override being some other extension. THen you can use normal call forwarding (*72 I think) to forward that extension to where ever.

                          Honestly, you need to sit down and think your entire call flow process out a little more.

                          Current thinking is:

                          main # -> call flow #0 -> path A - ring group
                          --------------------------------------path B - misc destination (cell phone)

                          But instead I could do:

                          main # -> call flow #0 -> path A - ring group
                          --------------------------------------path B - ext of person
                          -----------------------------------------------person forwards ext to desired cell number

                          OK thanks for push through JB...

                          and Thanks Dustin for posting about call flow control.

                          DustinB3403D 1 Reply Last reply Reply Quote 1
                          • DashrenderD
                            Dashrender @JaredBusch
                            last edited by

                            @JaredBusch said in FreePBX - forward the main phone number when desired:

                            Now, that said, I could definitely create a custom function to do exactly what you want.

                            There is no technical restriction that says it cannot be done. Just that near enough to no one has ever wanted a stupid silly flow like this for the devs to code it in.

                            I'm sure there is a way to forward and extension remotely - so that would take care of the second part of this easy enough... then before the onsite staff leave, they just dial *28xx to kick the calls to that extension through the call flow control.

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                            • DustinB3403D
                              DustinB3403 @Dashrender
                              last edited by DustinB3403

                              Which @Dashrender you could setup a BLF that the user can press that does the call forwarding for them. So they don't mess it up by fat fingering the number.

                              DashrenderD 1 Reply Last reply Reply Quote 0
                              • DashrenderD
                                Dashrender @DustinB3403
                                last edited by

                                @DustinB3403 said in FreePBX - forward the main phone number when desired:

                                Which @Dashrender you could setup a BLF that the user can press that does the call forwarding for them. So they don't mess it up by fat fingering the number.

                                Sure but that's assuming the number they are going to is constant enough to warrant it - of course if they have 2-4 numbers I could just program a button for each.

                                Not really worried about the fat finger.

                                The BLF for the call flow control will be handy though.

                                JaredBuschJ 1 Reply Last reply Reply Quote 0
                                • JaredBuschJ
                                  JaredBusch @Dashrender
                                  last edited by

                                  @Dashrender said in FreePBX - forward the main phone number when desired:

                                  The BLF for the call flow control will be handy though.

                                  As I mentioned above setting the BLF to the *280 would give you the red/green visible indicator. And it can be pushed to change it.

                                  DashrenderD 1 Reply Last reply Reply Quote 0
                                  • DashrenderD
                                    Dashrender @JaredBusch
                                    last edited by

                                    @JaredBusch said in FreePBX - forward the main phone number when desired:

                                    @Dashrender said in FreePBX - forward the main phone number when desired:

                                    The BLF for the call flow control will be handy though.

                                    As I mentioned above setting the BLF to the *280 would give you the red/green visible indicator. And it can be pushed to change it.

                                    yes, that's why I mentioned it - plus I read about it in the wiki

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                                    • DashrenderD
                                      Dashrender
                                      last edited by

                                      OK I setup the following based on JB's suggestion:

                                      Call flow day - ring group
                                      _________Night - extension 110
                                      __________________extension 110 forward always to cell phone

                                      It's not working. When an outside caller calls in, while this is in 'night' mode, calls end up in the vmail of ext 110 - they do not get forwarded to the cellphone.
                                      When an internal extension dials 110, they do get forwarded.

                                      Thoughts?

                                      JaredBuschJ 1 Reply Last reply Reply Quote 0
                                      • JaredBuschJ
                                        JaredBusch @Dashrender
                                        last edited by

                                        @Dashrender said in FreePBX - forward the main phone number when desired:

                                        ___extension 110 forward always to cell phone

                                        How did you do this?

                                        DashrenderD 1 Reply Last reply Reply Quote 0
                                        • DashrenderD
                                          Dashrender @JaredBusch
                                          last edited by

                                          @JaredBusch said in FreePBX - forward the main phone number when desired:

                                          @Dashrender said in FreePBX - forward the main phone number when desired:

                                          ___extension 110 forward always to cell phone

                                          How did you do this?

                                          user pressed the forward button on the phone, phone gave three options - busy/unanswered/always - user choose always, then dialed phone number.

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                                          • DashrenderD
                                            Dashrender
                                            last edited by

                                            It turns out that my setup didn't have an outgoing route for calls not coming from an extension. I have two outgoing routes. One for company A, and one for Company B. I have the outbound dialing rules keyed to the extensions for each company...

                                            Well, this outside caller isn't on any extension, so there was no route for it. I added a non keyed route, and now the calls are flowing.

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