Need a cloud hosted PBX provider, looking at Jive
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I’m looking to move to a new cloud-based PBX provider. I’ve currently got 3 locations on Cisco UCS phone systems, and 2 locations are still on physical PBX’s. I’m going to need just over 100 handsets. I’m looking for the migration to be transparent to the end users with only a new phone on their desk. I’m going to need about 100 total handsets. We really don’t need many fancy features. I will need 10 Auto Attendants, some simple call groups for Customer Service that reside in of 2 of the 5 locations, and voicemail to email. These days most orders come in over email. I wouldn’t expect more than 30 people on the phone at the same time out of the 100 handsets connected. My VAR has provided a quote for RingCentral, but it seems RingCentral is overkill for our needs. My VAR has now introduced me to Jive Communications. It seemed Jive Communications was closer aligned to our needs. I was impressed with their sales staff and engineers. They do a lease to own option on the VOIP handsets and they quoted out some decently priced Yealink T42S handsets. However, I see that LogMeIn bought them, so that is making me a little sick to my stomach. Is anyone familiar or using Jive Hosted VOIP? If yes, how is the service?
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There are several community members that provide hosted VoIP. I think both @Bundy-Associates / @JaredBusch and @NTG provide this service.
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@coliver said in Need a cloud hosted PBX provider, looking at Jive:
There are several community members that provide hosted VoIP. I think both @Bundy-Associates / @JaredBusch and @NTG provide this service.
This is basically what I was going to say.
And if you want to expand your own skillset - you can setup a FreePBX and just manage it completely on your own.
I have a FreePBX system running from Vultr. Vultr costs me $5/m for the VPS (the virtual private server) that FreePBX is installed into. Use VOIP.MS or a few others mentioned here on ML for SIP trunks, etc...
Heck I'm sure @NTG or @JaredBusch could even be hired to help you set it up and learn it, then you take it over. Whatever you want.
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@Dashrender said in Need a cloud hosted PBX provider, looking at Jive:
@coliver said in Need a cloud hosted PBX provider, looking at Jive:
There are several community members that provide hosted VoIP. I think both @Bundy-Associates / @JaredBusch and @NTG provide this service.
This is basically what I was going to say.
And if you want to expand your own skillset - you can setup a FreePBX and just manage it completely on your own.
I have a FreePBX system running from Vultr. Vultr costs me $5/m for the VPS (the virtual private server) that FreePBX is installed into. Use VOIP.MS or a few others mentioned here on ML for SIP trunks, etc...
Heck I'm sure @NTG or @JaredBusch could even be hired to help you set it up and learn it, then you take it over. Whatever you want.
Gotcha. Good point. I will plan to reach out. The lease to own option was a nice feature though from Jive. Otherwise I'm seeing the handsets at around a $10K capital expense.
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Disclosure: Business VoIP Broker
We sell Jive (as well as 100+ of their major competitors), and with 100 stations and only 30 call paths, I probably wouldn't recommend Jive.
Jive (like RC and many others), charges $20+/user and includes a call path with every user. This is obviously overkill for your company.
Instead, I'd suggest looking at providers who cater to larger companies, and therefore, price call paths separately than users. For instance, several of these providers are approx. $5-$10/user and $20/call path. That pricing would probably reduce your company's cost by more than 25%.
These providers also have feature/functionality that better-caters to larger companies, such as the ability to create user templates, hybrid capabilities (allowing you to install 1 site at a time, yet still have all phone systems integrated, etc.).
I'm happy to give you some recommendations but just need more information on your company's requirements, since each provider has their own niche.
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Is paying for call paths still a thing? I'm pretty sure VOIP.ms doesn't charge for call paths. They do have a default limit, but you just email them and they up it.
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I found that what was offered by Jive wasn't worth the cost for the business for whom I worked. I went with FreePBX hosted in Vultr.
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@Dashrender said in Need a cloud hosted PBX provider, looking at Jive:
Is paying for call paths still a thing? I'm pretty sure VOIP.ms doesn't charge for call paths. They do have a default limit, but you just email them and they up it.
There are certainly instances where they make sense.
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@JaredBusch said in Need a cloud hosted PBX provider, looking at Jive:
@Dashrender said in Need a cloud hosted PBX provider, looking at Jive:
Is paying for call paths still a thing? I'm pretty sure VOIP.ms doesn't charge for call paths. They do have a default limit, but you just email them and they up it.
There are certainly instances where they make sense.
Perhaps in a call center where the utilization is high enough to get over the per min charge - of course - it's always a math game.
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@Dashrender said in Need a cloud hosted PBX provider, looking at Jive:
@JaredBusch said in Need a cloud hosted PBX provider, looking at Jive:
@Dashrender said in Need a cloud hosted PBX provider, looking at Jive:
Is paying for call paths still a thing? I'm pretty sure VOIP.ms doesn't charge for call paths. They do have a default limit, but you just email them and they up it.
There are certainly instances where they make sense.
Perhaps in a call center where the utilization is high enough to get over the per min charge - of course - it's always a math game.
There are also benefits to post-paid services in reduction of overhead. Less to know, fixed opex, etc.
It is never about just the lowest cost per minute.
If it was, your office would have switched.
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@EddieJennings said in Need a cloud hosted PBX provider, looking at Jive:
I found that what was offered by Jive wasn't worth the cost for the business for whom I worked. I went with FreePBX hosted in Vultr.
Thanks for your response Eddie. How many handsets do you have connected to your FreePBX?
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@magicmarker said in Need a cloud hosted PBX provider, looking at Jive:
@EddieJennings said in Need a cloud hosted PBX provider, looking at Jive:
I found that what was offered by Jive wasn't worth the cost for the business for whom I worked. I went with FreePBX hosted in Vultr.
Thanks for your response Eddie. How many handsets do you have connected to your FreePBX?
I have systems ranging from 6 phones to 800.
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@magicmarker said in Need a cloud hosted PBX provider, looking at Jive:
@EddieJennings said in Need a cloud hosted PBX provider, looking at Jive:
I found that what was offered by Jive wasn't worth the cost for the business for whom I worked. I went with FreePBX hosted in Vultr.
Thanks for your response Eddie. How many handsets do you have connected to your FreePBX?
I'm working for a different company now, but when I left, I think we had about 25.
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@JaredBusch Hi Jared. I will try contacting you today to discuss my options with you.
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@magicmarker said in Need a cloud hosted PBX provider, looking at Jive:
@JaredBusch Hi Jared. I will try contacting you today to discuss my options with you.
Was good talking to you. If you have more questions, just ask.
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@JaredBusch said in Need a cloud hosted PBX provider, looking at Jive:
@magicmarker said in Need a cloud hosted PBX provider, looking at Jive:
@JaredBusch Hi Jared. I will try contacting you today to discuss my options with you.
Was good talking to you. If you have more questions, just ask.
Thanks Jared. I know I will have more questions. FreePBX does seem like the best option for me. Now time for some math.
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@Dashrender said in Need a cloud hosted PBX provider, looking at Jive:
Is paying for call paths still a thing? I'm pretty sure VOIP.ms doesn't charge for call paths. They do have a default limit, but you just email them and they up it.
It is still a thing, but lots of vendors don't use that process as it generally makes sense for no one. But lots of customers demand that process and will pay through the nose for it, so loads of vendors make it an option.
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@magicmarker said in Need a cloud hosted PBX provider, looking at Jive:
@JaredBusch said in Need a cloud hosted PBX provider, looking at Jive:
@magicmarker said in Need a cloud hosted PBX provider, looking at Jive:
@JaredBusch Hi Jared. I will try contacting you today to discuss my options with you.
Was good talking to you. If you have more questions, just ask.
Thanks Jared. I know I will have more questions. FreePBX does seem like the best option for me. Now time for some math.
This might help you. I think I say "math" once or twenty times...
https://www.spiceworks.com/spiceworld/post-event/#it-pros?video=18
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@Dashrender said in Need a cloud hosted PBX provider, looking at Jive:
@JaredBusch said in Need a cloud hosted PBX provider, looking at Jive:
@Dashrender said in Need a cloud hosted PBX provider, looking at Jive:
Is paying for call paths still a thing? I'm pretty sure VOIP.ms doesn't charge for call paths. They do have a default limit, but you just email them and they up it.
There are certainly instances where they make sense.
Perhaps in a call center where the utilization is high enough to get over the per min charge - of course - it's always a math game.
Not sure what you mean.
