QA? That's What Customers are For!
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If reading that made you cringe, welcome to the world I'm going to be entering soon. One of the products here is a Linux based product, and was not originally developed by my company but was bought out by them. Well, I learned from my guys pretty early on why every freaking release breaks something. The reason is straight up lack of QA. The product has its code written for new releases. Then, a script is run against the code to check for typographical errors in the code. Lastly, it's released into the wild. The customers are straight up used as guinea pigs. Inevitably, the new version is released, and a ton of people upgrade, but because it was never actually run and tested for performance issues, etc., we get flooded with calls, after already being backed up from the previous release two to three week earlier.
Also, there is virtually zero documentation, there are a ton of different components and each has a ton of its own, unique issues. When Tier III gets involved, they will often fix it but they NEVER put notes in as to what they did or how they did it. So if I had a case, I can stay the communication owner so that when it gets closed or updated, I get notified. I haven't supported this product yet, but this is what I'm training for right now. Still, it blows my mind that a company can not QA a product at all! Especially one of this size and magnitude...fun fun...
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Where is the Q&A portion?
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QA=Quality Assurance
I still can't believe how much you slag off your employer on a public forum (and on your blog). I think it's only a matter of time before you get caught and fired.
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@Carnival-Boy said:
QA=Quality Assurance
I still can't believe how much you slag off your employer on a public forum (and on your blog). I think it's only a matter of time before you get caught and fired.
I was thinking the same. AJ You really are just hurting your future employment ability as well. I understand that you're frustrated, but seriously you can't go to the world and just trash them and expect that you'll remain employed or be considered employable by the next guy (unless the next guy is in journalism.).
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@Carnival-Boy said:
QA=Quality Assurance
I still can't believe how much you slag off your employer on a public forum (and on your blog). I think it's only a matter of time before you get caught and fired.
No matter how many times he is told, he still keeps doing it. Something is seriously wrong here.
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@Dashrender said:
(unless the next guy is in journalism.).
And a lot of journalism is selling advertising. There are good journalists, but there is more money and more jobs in "sales journalism".
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fun fact, lack of documentation is bad. Documenting you're a pillet for the whole world to see is worse.
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