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    Printer Issue

    Scheduled Pinned Locked Moved IT Discussion
    print serverserver 2012canon image runnerprint driver
    35 Posts 11 Posters 4.7k Views
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    • Mike DavisM
      Mike Davis @Minion Queen
      last edited by

      Check event viewer. I would probably go in to the printer manager and delete the drivers for that printer and reinstall them.

      1 Reply Last reply Reply Quote 0
      • DustinB3403D
        DustinB3403
        last edited by

        Is this printer connected to a Fiery Print server?

        scottalanmillerS 1 Reply Last reply Reply Quote 0
        • scottalanmillerS
          scottalanmiller @DustinB3403
          last edited by

          @dustinb3403 said in Printer Issue:

          Is this printer connected to a Fiery Print server?

          No, just a normal 2012 R2 print server. Very vanilla.

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          • scottalanmillerS
            scottalanmiller
            last edited by

            Picture of the print server...

            Soy_VVan.png

            1 Reply Last reply Reply Quote 0
            • DustinB3403D
              DustinB3403
              last edited by

              I assume someone has dug through the event logs on this old 2012 r2 server, yes?

              gjacobseG 1 Reply Last reply Reply Quote 0
              • I
                i3
                last edited by

                I had a similar issue with a Cannon before. Check these two things.

                1. Make sure the printer doesn't require the UFR II driver rather than the PCL or PS.
                2. Also, I know it sounds dumb but verify the ip settings. I had an issue where the IP was getting dhcp but the default gateway was static and set to itself.

                You could also try installing it on your pc (bypassing the printer server) as a test and see if you can get it to print successfully.

                Hope that helps.

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                • Minion QueenM
                  Minion Queen
                  last edited by

                  Thank you for the help guys. I am going to get back to this tomorrow. Tonight is gig night!

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                  • gjacobseG
                    gjacobse @coliver
                    last edited by

                    @coliver said in Printer Issue:

                    @minion-queen said in Printer Issue:

                    @coliver said in Printer Issue:

                    Are the printers being pushed out via Group Policy? If that's the case it could be pushing out the incorrect driver.

                    Wouldn't that affect all the machines though not just these 3 ?

                    It should yes.

                    Agreed - but it depends on the GPO update/apply cycle.

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                    • gjacobseG
                      gjacobse @Mike Davis
                      last edited by

                      @mike-davis said in Printer Issue:

                      If you rolled them with a static address instead of DHCP with a reservation, there is a possibility of a duplicate IP address on the network. That will cause symptoms like you are having.

                      These printers have been there a while. so - while I agree this is possible, it is unlikely the case.

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                      • gjacobseG
                        gjacobse @DustinB3403
                        last edited by

                        @dustinb3403 said in Printer Issue:

                        I assume someone has dug through the event logs on this old 2012 r2 server, yes?

                        Nope -

                        scottalanmillerS 1 Reply Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller @gjacobse
                          last edited by

                          @gjacobse we did actually 🙂

                          But did you find something that we missed?

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                          • dbeatoD
                            dbeato @Minion Queen
                            last edited by

                            @minion-queen said in Printer Issue:

                            Ok I finally got a test print to work, from the Print Server it's self.

                            But still can't print from the desktops.

                            All the printers that are down are the same model.

                            This usually happens when Windows 10 or Windows 7 need to update the printer driver once it has been deployed, logoff the user or restart the computer and it should work, to confirm on the status of the printer you can see under File if it says Update Driver needed or something to that effect.

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                            • gjacobseG
                              gjacobse
                              last edited by

                              Sigh - Well - there's the problem. - well likely anyway.

                              0_1523795163065_09b3cac7-ae14-4a21-beae-d0ab3194a745-image.png

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