HDMI wall Plate and Jack issue.
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Does anyone have any pointers on fortifying HDMI wall jacks? Everything we have tried has been, bent, broken, smashed or lost. The most frustrating thing is users break it and we find out about it when the next person has a meeting and cant plug in. Do i need to go a different direction? Thoughts?
FTFY.
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I'm lost. Who?
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The people I support. Sorry. Had a good chewing out over a media room not being ready. I am not real articulate when i am icing down a case of red ass. I need to watch your "Write professionally" video again.
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User > HDMI switch box > HDMI wall jack or go wireless.
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You cannot fix stupid.
Really all, you can do is buy the strongest wall plate design you can find.
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@jaredbusch said in HDMI wall Plate and Jack issue.:
You cannot fix stupid.
Really all, you can do is buy the strongest wall plate design you can find.
This, plus you should implement painfully basic, condescending training sessions. Repeat ad nauseum, then repeat every time someone breaks a jack. People will get sick of the training and maybe they will stop and think before trying to force the HDMI plug in upside down (or trying to force a USB into it).
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You should see our portable TV presentation setup, I will give you pics but the maintenance team did it, its basically steel bars on 4 wheel and has 55 inch TV with it, and people can move it to any room and have meeting.
my current employers ADORE meetings, meetings can last days , we are moving offices to give more room for meetings.
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Anything that a user can break, they will break. . .
Wall jacks and cables are fine and all, but why have the user have to connect their own HDMI cable to the jack?
Can a cable be left there, plugged in all of the time?
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@popester said in HDMI wall Plate and Jack issue.:
Does anyone have any pointers on fortifying HDMI wall jacks? Everything we have tried has been, bent, broken, smashed or lost. The most frustrating thing is users break it and we find out about it when the next person has a meeting and cant plug in. Do i need to go a different direction? Thoughts?
FTFY.
HDMI Was never mean to be a locking type cable, it is something we deal all the times but usually we hide it behind a box on the wall.
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@popester said in HDMI wall Plate and Jack issue.:
Does anyone have any pointers on fortifying HDMI wall jacks? Everything we have tried has been, bent, broken, smashed or lost. The most frustrating thing is users break it and we find out about it when the next person has a meeting and cant plug in. Do i need to go a different direction? Thoughts?
FTFY.
Let me rephrase this as a question you should ask the person chewing you out. "As soon as I have a ticket asking for this HDMI port to be fixed I'll get it taken care of. Now, seeing as I have no ticket, you chewing me out about it is a massive waste of time. Would you like me to start a new ticket now, and see what needs done to correct the issue?"
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@travisdh1 said in HDMI wall Plate and Jack issue.:
@popester said in HDMI wall Plate and Jack issue.:
Does anyone have any pointers on fortifying HDMI wall jacks? Everything we have tried has been, bent, broken, smashed or lost. The most frustrating thing is users break it and we find out about it when the next person has a meeting and cant plug in. Do i need to go a different direction? Thoughts?
FTFY.
Let me rephrase this as a question you should ask the person chewing you out. "As soon as I have a ticket asking for this HDMI port to be fixed I'll get it taken care of. Now, seeing as I have no ticket, you chewing me out about it is a massive waste of time. Would you like me to start a new ticket now, and see what needs done to correct the issue?"
I would love to be a fly on the wall on this one, as I'm sure at the bottom of the job application it said "other responsibilities as assigned" or some such statement. . . (meaning anything we want you to do).
Which of course leads into "why aren't you walking around and checking everything all of the time to make sure it's not broken. . ."
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@dustinb3403 said in HDMI wall Plate and Jack issue.:
@travisdh1 said in HDMI wall Plate and Jack issue.:
@popester said in HDMI wall Plate and Jack issue.:
Does anyone have any pointers on fortifying HDMI wall jacks? Everything we have tried has been, bent, broken, smashed or lost. The most frustrating thing is users break it and we find out about it when the next person has a meeting and cant plug in. Do i need to go a different direction? Thoughts?
FTFY.
Let me rephrase this as a question you should ask the person chewing you out. "As soon as I have a ticket asking for this HDMI port to be fixed I'll get it taken care of. Now, seeing as I have no ticket, you chewing me out about it is a massive waste of time. Would you like me to start a new ticket now, and see what needs done to correct the issue?"
I would love to be a fly on the wall on this one, as I'm sure at the bottom of the job application it said "other responsibilities as assigned" or some such statement. . . (meaning anything we want you to do).
Which of course leads into "why aren't you walking around and checking everything all of the time to make sure it's not broken. . ."
That's why you always have everything documented somehow. I prefer a helpdesk system, but the important thing is keeping it all documented. Being chewed out for something you didn't even know was broken is never a good thing. It happens as people are people and react under stress a lot, but that doesn't excuse the behavior. Thus sounding pleasant while putting the ball back in their court.
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@travisdh1 said in HDMI wall Plate and Jack issue.:
@dustinb3403 said in HDMI wall Plate and Jack issue.:
@travisdh1 said in HDMI wall Plate and Jack issue.:
@popester said in HDMI wall Plate and Jack issue.:
Does anyone have any pointers on fortifying HDMI wall jacks? Everything we have tried has been, bent, broken, smashed or lost. The most frustrating thing is users break it and we find out about it when the next person has a meeting and cant plug in. Do i need to go a different direction? Thoughts?
FTFY.
Let me rephrase this as a question you should ask the person chewing you out. "As soon as I have a ticket asking for this HDMI port to be fixed I'll get it taken care of. Now, seeing as I have no ticket, you chewing me out about it is a massive waste of time. Would you like me to start a new ticket now, and see what needs done to correct the issue?"
I would love to be a fly on the wall on this one, as I'm sure at the bottom of the job application it said "other responsibilities as assigned" or some such statement. . . (meaning anything we want you to do).
Which of course leads into "why aren't you walking around and checking everything all of the time to make sure it's not broken. . ."
That's why you always have everything documented somehow. I prefer a helpdesk system, but the important thing is keeping it all documented. Being chewed out for something you didn't even know was broken is never a good thing. It happens as people are people and react under stress a lot, but that doesn't excuse the behavior. Thus sounding pleasant while putting the ball back in their court.
Of course, but "other responsibilities as assigned" can mean, "I told you to check everything once a week" where everything literally means everything
So it's a no win situation.
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@dustinb3403 said in HDMI wall Plate and Jack issue.:
@travisdh1 said in HDMI wall Plate and Jack issue.:
@dustinb3403 said in HDMI wall Plate and Jack issue.:
@travisdh1 said in HDMI wall Plate and Jack issue.:
@popester said in HDMI wall Plate and Jack issue.:
Does anyone have any pointers on fortifying HDMI wall jacks? Everything we have tried has been, bent, broken, smashed or lost. The most frustrating thing is users break it and we find out about it when the next person has a meeting and cant plug in. Do i need to go a different direction? Thoughts?
FTFY.
Let me rephrase this as a question you should ask the person chewing you out. "As soon as I have a ticket asking for this HDMI port to be fixed I'll get it taken care of. Now, seeing as I have no ticket, you chewing me out about it is a massive waste of time. Would you like me to start a new ticket now, and see what needs done to correct the issue?"
I would love to be a fly on the wall on this one, as I'm sure at the bottom of the job application it said "other responsibilities as assigned" or some such statement. . . (meaning anything we want you to do).
Which of course leads into "why aren't you walking around and checking everything all of the time to make sure it's not broken. . ."
That's why you always have everything documented somehow. I prefer a helpdesk system, but the important thing is keeping it all documented. Being chewed out for something you didn't even know was broken is never a good thing. It happens as people are people and react under stress a lot, but that doesn't excuse the behavior. Thus sounding pleasant while putting the ball back in their court.
Of course, but "other responsibilities as assigned" can mean, "I told you to check everything once a week" where everything literally means everything
So it's a no win situation.
And that's when you start sending out resumes....
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@coliver said in HDMI wall Plate and Jack issue.:
@dustinb3403 said in HDMI wall Plate and Jack issue.:
@travisdh1 said in HDMI wall Plate and Jack issue.:
@dustinb3403 said in HDMI wall Plate and Jack issue.:
@travisdh1 said in HDMI wall Plate and Jack issue.:
@popester said in HDMI wall Plate and Jack issue.:
Does anyone have any pointers on fortifying HDMI wall jacks? Everything we have tried has been, bent, broken, smashed or lost. The most frustrating thing is users break it and we find out about it when the next person has a meeting and cant plug in. Do i need to go a different direction? Thoughts?
FTFY.
Let me rephrase this as a question you should ask the person chewing you out. "As soon as I have a ticket asking for this HDMI port to be fixed I'll get it taken care of. Now, seeing as I have no ticket, you chewing me out about it is a massive waste of time. Would you like me to start a new ticket now, and see what needs done to correct the issue?"
I would love to be a fly on the wall on this one, as I'm sure at the bottom of the job application it said "other responsibilities as assigned" or some such statement. . . (meaning anything we want you to do).
Which of course leads into "why aren't you walking around and checking everything all of the time to make sure it's not broken. . ."
That's why you always have everything documented somehow. I prefer a helpdesk system, but the important thing is keeping it all documented. Being chewed out for something you didn't even know was broken is never a good thing. It happens as people are people and react under stress a lot, but that doesn't excuse the behavior. Thus sounding pleasant while putting the ball back in their court.
Of course, but "other responsibilities as assigned" can mean, "I told you to check everything once a week" where everything literally means everything
So it's a no win situation.
And that's when you start sending out resumes....
Usually I'd agree. Depends on the situation, but it almost never hurts to look around.
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Make a nice big sign right above the wall plate with the following message:
If you keep breaking the HDMI jack wall plate, I can tell you I don't have the time or patience. But what I do have are a very particular set of skills; skills I have acquired over a very long career. Skills that make me a nightmare for people like you.
If you stop breaking them, that'll be the end of it.Thank you, and have a wonderful day.
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@black3dynamite said in HDMI wall Plate and Jack issue.:
Make a nice big sign right above the wall plate with the following message:
If you keep breaking the HDMI jack wall plate, I can tell you I don't have the time or patience. But what I do have are a very particular set of skills; skills I have acquired over a very long career. Skills that make me a nightmare for people like you.
If you stop breaking them, that'll be the end of it.But if you don't, I'll hunt you down and kill you and everyone you care about.
Thank you, and have a wonderful day.
Edited.
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@black3dynamite said in HDMI wall Plate and Jack issue.:
Make a nice big sign right above the wall plate with the following message:
If you keep breaking the HDMI jack wall plate, I can tell you I don't have the time or patience. But what I do have are a very particular set of skills; skills I have acquired over a very long career. Skills that make me a nightmare for people like you.
If you stop breaking them, that'll be the end of it.Thank you, and have a wonderful day.
Or just "Don't bite the hand that gives you connectivity."
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Put a $130 Ubiquiti camera pointed right at the HDMI port, whoever breaks it can now be held responsible. You'll probably never have to fix it again with a camera on it.
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@bnrstnr said in HDMI wall Plate and Jack issue.:
Put a $130 Ubiquiti camera pointed right at the HDMI port, whoever breaks it can now be held responsible. You'll probably never have to fix it again with a camera on it.
Seems cheap, better upsell the camera and DVR requirements to be in the $10,000 range to get the money to spend for this. . .
