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    Polycom 550 Phones Not Allowing Me To Edit Any Of The Buttons

    Scheduled Pinned Locked Moved IT Discussion
    polycompolycom 550voiptelephony
    16 Posts 6 Posters 2.1k Views
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    • scottalanmillerS
      scottalanmiller
      last edited by

      What is causing the SSH configuration to not work?

      Mike RalstonM 1 Reply Last reply Reply Quote 0
      • AdamFA
        AdamF
        last edited by

        Is the phone provisioned via a provisioning server via config files? (Do the phones ever reach out to check for a new config?)

        1 Reply Last reply Reply Quote 1
        • Mike RalstonM
          Mike Ralston @scottalanmiller
          last edited by

          @scottalanmiller I can't SSH into them, the connection is refused.
          @fuznutz04 No, they were set up individually, manually. Not by me, either, for the record.

          scottalanmillerS 1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller @Mike Ralston
            last edited by

            @Mike-Ralston said in Polycom 550 Phones Not Allowing Me To Edit Any Of The Buttons:

            @scottalanmiller I can't SSH into them, the connection is refused.

            Okay, so the real issue here is that we don't yet have access to the phones. That should be the place to start. Get one and do a full reset, see if SSH starts working. Maybe someone has disabled it or it has crashed.

            1 Reply Last reply Reply Quote 0
            • scottalanmillerS
              scottalanmiller
              last edited by

              Basically all of the "it can't be configured" is red herring here. The base issue is that access to the phones has not yet been obtained.

              This is the "can't drive to the store" problem where someone says "there is something wrong with the car" and what they mean is "the garage door is still closed." It's true that the car can't drive anywhere, but there is nothing wrong with the car. There is nothing wrong with the configuration here, we haven't gotten to that point yet.

              1 Reply Last reply Reply Quote 1
              • JaredBuschJ
                JaredBusch
                last edited by

                Why are you trying to use SSH? That is not normal. Phones are normally HTTP accessed.

                scottalanmillerS 1 Reply Last reply Reply Quote 0
                • scottalanmillerS
                  scottalanmiller @JaredBusch
                  last edited by

                  @JaredBusch said in Polycom 550 Phones Not Allowing Me To Edit Any Of The Buttons:

                  Why are you trying to use SSH? That is not normal. Phones are normally HTTP accessed.

                  Even for these features on these specific phones? I have no idea, I've not used them, I'm just going by his statement that what he needs to do said that he needed SSH access.

                  1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller
                    last edited by

                    Do you, @Mike-Ralston at least have the HTTP interface of the phones available to you?

                    1 Reply Last reply Reply Quote 0
                    • AdamFA
                      AdamF
                      last edited by

                      Right, the web interface on these devices have a lot of options that you can set, especially if you upgrade to the latest firmware, which can also be updated straight from Polycom servers, right from the web interface.

                      1 Reply Last reply Reply Quote 1
                      • Minion QueenM
                        Minion Queen
                        last edited by

                        He does have HTTP access and has updated the firmware (I do know he has done some other things as well but can't speak to those).

                        1 Reply Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller
                          last edited by

                          Are the options missing in the web interface, inaccessible or not working? More details would help a lot.

                          Mike RalstonM 1 Reply Last reply Reply Quote 0
                          • Mike RalstonM
                            Mike Ralston @scottalanmiller
                            last edited by

                            @scottalanmiller Those options are in the web interface, but not accessible, they're greyed out.

                            AdamFA Reid CooperR 2 Replies Last reply Reply Quote 0
                            • AdamFA
                              AdamF @Mike Ralston
                              last edited by

                              @Mike-Ralston

                              Might be a dumb question, but are you logged in as a user or admin? Default password for an admin is 456

                              Mike RalstonM 1 Reply Last reply Reply Quote 1
                              • Reid CooperR
                                Reid Cooper @Mike Ralston
                                last edited by

                                @Mike-Ralston said in Polycom 550 Phones Not Allowing Me To Edit Any Of The Buttons:

                                @scottalanmiller Those options are in the web interface, but not accessible, they're greyed out.

                                Maybe you are the wrong user?

                                1 Reply Last reply Reply Quote 1
                                • Mike RalstonM
                                  Mike Ralston @AdamF
                                  last edited by

                                  @fuznutz04 @Reid-Cooper I'm logged in as the admin, never logged in as otherwise on this phone.

                                  1 Reply Last reply Reply Quote 0
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