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    Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up

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    • garak0410G
      garak0410
      last edited by

      I can't explain it as we did try this stuff throughout this thread...but as far as the Workstations not pinging, it was a Windows Firewall Issue...I disabled it (which I KNOW we tried on other workstations when troubleshooting) but tried it last night and it worked...and I know we looked but guess didn't look hard enough but ALL File/Print Sharing Options were disabled...ALL of them...so I'm leaving Windows Firewall On but enabling the domain rules for File/Print Sharing...I swear I checked this.

      I guess I don't know who or what to blame for these settings being turned off, but guessing it was Symantec Endpoint on the uninstall.

      So, I will go around and fix the affected workstations and hopefully close this off my list.

      One thing I can't do on ANY PC right now, even those that could ping, is remote COMPUTER MANAGEMENT...hasn't worked since the Endpoint Migration. Is there a specific setting in Windows Firewall to turn that back on or could that be something on the domain controller, since the "pinging PC's" couldn't even do this...

      1 Reply Last reply Reply Quote 2
      • dafyreD
        dafyre
        last edited by

        Check your Windows Firewall settings and ensure that Windows Remote Management is checked... (screenshot is from a non-domain joined machine)

        0_1478177074342_upload-60e7b40e-ee97-4136-a0b6-08ff48c7c8ff

        garak0410G 1 Reply Last reply Reply Quote 2
        • garak0410G
          garak0410 @dafyre
          last edited by

          @dafyre said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:

          Check your Windows Firewall settings and ensure that Windows Remote Management is checked... (screenshot is from a non-domain joined machine)

          0_1478177074342_upload-60e7b40e-ee97-4136-a0b6-08ff48c7c8ff

          Tried that...still get this and then it says it cannot be connected...
          0_1478177556398_remoteManagement02.jpg

          dafyreD 1 Reply Last reply Reply Quote 0
          • dafyreD
            dafyre @garak0410
            last edited by

            @garak0410 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:

            @dafyre said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:

            Check your Windows Firewall settings and ensure that Windows Remote Management is checked... (screenshot is from a non-domain joined machine)

            0_1478177074342_upload-60e7b40e-ee97-4136-a0b6-08ff48c7c8ff

            Tried that...still get this and then it says it cannot be connected...
            0_1478177556398_remoteManagement02.jpg

            Check the WinRM service is started?

            garak0410G 1 Reply Last reply Reply Quote 1
            • garak0410G
              garak0410 @dafyre
              last edited by

              @dafyre said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:

              @garak0410 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:

              @dafyre said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:

              Check your Windows Firewall settings and ensure that Windows Remote Management is checked... (screenshot is from a non-domain joined machine)

              0_1478177074342_upload-60e7b40e-ee97-4136-a0b6-08ff48c7c8ff

              Tried that...still get this and then it says it cannot be connected...
              0_1478177556398_remoteManagement02.jpg

              Check the WinRM service is started?

              It was stopped and on manual...started it and set to automatic...rebooted...still can't access it on this one PC...will test on another PC where I know the user is out today.

              So really, what could have caused all these Windows Firewall settings and remote services to be so messed up? I'm guessing it was the "Scorched Earth" of Symantec removal but weird it was hit and miss...

              DustinB3403D 1 Reply Last reply Reply Quote 2
              • DustinB3403D
                DustinB3403 @garak0410
                last edited by

                @garak0410 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:

                @dafyre said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:

                @garak0410 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:

                @dafyre said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:

                Check your Windows Firewall settings and ensure that Windows Remote Management is checked... (screenshot is from a non-domain joined machine)

                0_1478177074342_upload-60e7b40e-ee97-4136-a0b6-08ff48c7c8ff

                Tried that...still get this and then it says it cannot be connected...
                0_1478177556398_remoteManagement02.jpg

                Check the WinRM service is started?

                It was stopped and on manual...started it and set to automatic...rebooted...still can't access it on this one PC...will test on another PC where I know the user is out today.

                So really, what could have caused all these Windows Firewall settings and remote services to be so messed up? I'm guessing it was the "Scorched Earth" of Symantec removal but weird it was hit and miss...

                Symantec's removal process has always been painful, and has always done odd things like this, based on what patches were installed when Symantec was installed.

                garak0410G 1 Reply Last reply Reply Quote 1
                • garak0410G
                  garak0410 @DustinB3403
                  last edited by

                  @DustinB3403 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:

                  @garak0410 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:

                  @dafyre said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:

                  @garak0410 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:

                  @dafyre said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:

                  Check your Windows Firewall settings and ensure that Windows Remote Management is checked... (screenshot is from a non-domain joined machine)

                  0_1478177074342_upload-60e7b40e-ee97-4136-a0b6-08ff48c7c8ff

                  Tried that...still get this and then it says it cannot be connected...
                  0_1478177556398_remoteManagement02.jpg

                  Check the WinRM service is started?

                  It was stopped and on manual...started it and set to automatic...rebooted...still can't access it on this one PC...will test on another PC where I know the user is out today.

                  So really, what could have caused all these Windows Firewall settings and remote services to be so messed up? I'm guessing it was the "Scorched Earth" of Symantec removal but weird it was hit and miss...

                  Symantec's removal process has always been painful, and has always done odd things like this, based on what patches were installed when Symantec was installed.

                  This may be for another post, but once this is done, then I need to find out why our drafting program, that writes heavily to network shares, just randomly locks up during the heavy writing. Exiting and going back in will fix it but it returns later...no logs generated, wireshark doesn't report anything...wondering if there is a firewall setting on file server I need to check...

                  DustinB3403D 1 Reply Last reply Reply Quote 0
                  • DustinB3403D
                    DustinB3403 @garak0410
                    last edited by

                    @garak0410 I would find it odd that a firewall rule would only cause issues during heavy usage.

                    I would lean towards a NIC issue as being the culprit.

                    1 Reply Last reply Reply Quote 1
                    • DashrenderD
                      Dashrender
                      last edited by

                      I agree probably a NIC issue. I'd do a TCP stack reset. Of course that will knock it offline, so after-hours.

                      garak0410G 1 Reply Last reply Reply Quote 0
                      • DashrenderD
                        Dashrender
                        last edited by

                        Nice find on the firewall being the main cause.

                        Sometimes a reboot is required before settings really take effect.

                        What network do the machines think they are in? Public/work/private?

                        It needs to match the firewall rule you enabled.

                        You should deploy the firewall settings you want via GPO to ensure they don't randomly change... or if they do, they change back on the next GPO update.

                        1 Reply Last reply Reply Quote 0
                        • garak0410G
                          garak0410 @Dashrender
                          last edited by

                          @Dashrender said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:

                          I agree probably a NIC issue. I'd do a TCP stack reset. Of course that will knock it offline, so after-hours.

                          NIC on the virtual host since the file server is on a VM? Not everyone is locking up...but tends to be the same 4-5 people...can't imagine that many NIC's causing it and I've yet to duplicate it on my machine, WHEN I have the time...

                          DashrenderD 1 Reply Last reply Reply Quote 0
                          • DashrenderD
                            Dashrender @garak0410
                            last edited by

                            @garak0410 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:

                            @Dashrender said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:

                            I agree probably a NIC issue. I'd do a TCP stack reset. Of course that will knock it offline, so after-hours.

                            NIC on the virtual host since the file server is on a VM? Not everyone is locking up...but tends to be the same 4-5 people...can't imagine that many NIC's causing it and I've yet to duplicate it on my machine, WHEN I have the time...

                            Yes, on the VM, not the host.

                            1 Reply Last reply Reply Quote 0
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