iPhone and Microsoft Exchange - CANNOT GET MAIL. CONNECTION TO SERVER FAILED
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I have a single user with a new iPhone 7+ that I upgraded from an iPhone 6+. She is receiving her EXCHANGE email from the stock email app just done but she always gets the message: CANNOT GET MAIL. CONNECTION TO SERVER FAILED
I've searched and none of the suggestions out there seem to fix her issue. I've set to NO LIMIT, I've removed/re-added account, nothing works.
NOTE - She doesn't manage her inbox. She has over 42,000 emails in her email box alone not to mention thousands showing unread. Not sure if that could be part of the problem but she did not have this issue on her iPhone 6.
I currently have her set on 1 Week email. When I moved her to no limit to troubleshoot the problem, she text me after hours wondering why she had 5800 unread messages. I explained it nicely to her about her large inbox.
Any other suggestions? Like I mentioned, she is getting her email but it is an annoyance...
Thanks...
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A doc/user reported to me this morning that when looking at emails with PDF attachments, he couldn't download them.. instead it just showed several question marks.
Not helpful for your problem... but I wonder if they broke their email client with the new IOS
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@Dashrender said in iPhone and Microsoft Exchange - CANNOT GET MAIL. CONNECTION TO SERVER FAILED:
A doc/user reported to me this morning that when looking at emails with PDF attachments, he couldn't download them.. instead it just showed several question marks.
Not helpful for your problem... but I wonder if they broke their email client with the new IOS
That could be part of the issue...when searching, this error has been going on since the early days of the iPhone.
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I have the new 7+ fully updated (does she have all updates for it?) and have no issues at all. My in box is at 1,101 emails and over 300 folders.
So advice
make sure she has all updates and newest IOS update as well. -
Was the account setup as new on the iphone 7, or was it moved over from a icloud/itunes backup?
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@brianlittlejohn said in iPhone and Microsoft Exchange - CANNOT GET MAIL. CONNECTION TO SERVER FAILED:
Was the account setup as new on the iphone 7, or was it moved over from a icloud/itunes backup?
Very good question...It was from iTunes backup but I do remember having to reenter credentials again (password mainly)
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@garak0410 I've had issues before with an account restored from backup. You may try removing the account and adding it back to the phone.
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@brianlittlejohn said in iPhone and Microsoft Exchange - CANNOT GET MAIL. CONNECTION TO SERVER FAILED:
@garak0410 I've had issues before with an account restored from backup. You may try removing the account and adding it back to the phone.
He said he did that in the OP.
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@JaredBusch Oh... I need to read better. haha
