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    Testing Out Comodo One RMM and Helpdesk

    Scheduled Pinned Locked Moved IT Discussion
    comodocomodo one
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    • scottalanmillerS
      scottalanmiller @Dashrender
      last edited by

      @Dashrender said in Testing Out Comodo One RMM and Helpdesk:

      @scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:

      @Dashrender said in Testing Out Comodo One RMM and Helpdesk:

      @scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:

      @Breffni-Potter said in Testing Out Comodo One RMM and Helpdesk:

      @Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:

      Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.

      Comodo One is a half baked sales lead generator for their other services and products.

      Which is weird because they put so much effort into making sure you'd never want to talk to them about the other products.

      It's amazing how they just don't understand that.

      Or they do and really want to avoid customers.

      You seriously think the sales people are trying to sabotage their employer?

      If they don't pay on commission, that's actually pretty common. But more likely a sales manager, not the sales people. And more likely that they just don't care, rather than intentional sabotage, but as we looked up before... sabotage through not caring qualifies.

      1 Reply Last reply Reply Quote 1
      • scottalanmillerS
        scottalanmiller @prcssupport
        last edited by

        @prcssupport said in Testing Out Comodo One RMM and Helpdesk:

        I really like their Endpoint product. Unfortunately they have it set for EOL. So the only way forward is with the new platform, or a new provider.

        Webroot!

        prcssupportP 1 Reply Last reply Reply Quote 0
        • DashrenderD
          Dashrender
          last edited by

          mantaining a server just to provide AV to a customer seems like a lot of effort.

          I know @hubtechagain was using a hosted service that you can resell to do the same thing, they do all the heavy lifting, you just use the product and bill your clients.

          coliverC 1 Reply Last reply Reply Quote 0
          • coliverC
            coliver @Dashrender
            last edited by coliver

            @Dashrender said in Testing Out Comodo One RMM and Helpdesk:

            mantaining a server just to provide AV to a customer seems like a lot of effort.

            I know @hubtechagain was using a hosted service that you can resell to do the same thing, they do all the heavy lifting, you just use the product and bill your clients.

            I'll echo @scottalanmiller

            Webroot!

            1 Reply Last reply Reply Quote 0
            • NashBrydgesN
              NashBrydges @scottalanmiller
              last edited by

              @scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:

              What about http://osticket.com/ @Minion-Queen

              Interesting you mention OSTicket because Comodo One is using OSTicket as their ticket system. Compare the two and you'll immediately see it's the same ticket system.

              Deleted74295D scottalanmillerS 2 Replies Last reply Reply Quote 2
              • Deleted74295D
                Deleted74295 Banned @NashBrydges
                last edited by

                @NashBrydges said in Testing Out Comodo One RMM and Helpdesk:

                @scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:

                What about http://osticket.com/ @Minion-Queen

                Interesting you mention OSTicket because Comodo One is using OSTicket as their ticket system. Compare the two and you'll immediately see it's the same ticket system.

                Yeah I said that before as well 🙂

                1 Reply Last reply Reply Quote 1
                • Minion QueenM
                  Minion Queen
                  last edited by

                  Yup but no sales people (I hope) to bug me 🙂

                  scottalanmillerS 1 Reply Last reply Reply Quote 1
                  • scottalanmillerS
                    scottalanmiller @NashBrydges
                    last edited by

                    @NashBrydges said in Testing Out Comodo One RMM and Helpdesk:

                    @scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:

                    What about http://osticket.com/ @Minion-Queen

                    Interesting you mention OSTicket because Comodo One is using OSTicket as their ticket system. Compare the two and you'll immediately see it's the same ticket system.

                    One of the reasons we are interested in it. The ticket functionality was good, it's Comodo that is the issue.

                    1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller @Minion Queen
                      last edited by

                      @Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:

                      Yup but no sales people (I hope) to bug me 🙂

                      ANd it is a one click deployment on A Small Orange. It's fully hosted by our existing host for no additional cost. So "free to us" even for the hosted version without the Comodo problems. And more up to date and more customizable.

                      1 Reply Last reply Reply Quote 1
                      • prcssupportP
                        prcssupport @scottalanmiller
                        last edited by

                        @scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:

                        @prcssupport said in Testing Out Comodo One RMM and Helpdesk:

                        I really like their Endpoint product. Unfortunately they have it set for EOL. So the only way forward is with the new platform, or a new provider.

                        Webroot!

                        I have had a few systems that come from time to time with Webroot. I never have had much time with it.

                        If I recall it is a very good solution to install on a "Clean System" Due to its ability to roll back. And it is not meant for "Cleaning purposes"

                        I had seen on some of the systems that came through that some undesirable programs would be installed on some of the protected systems. I always wondered why things I knew to be junk were allowed.

                        I like to handle the customers system so when they have an issue or a question they can talk to me directly. Then I can help them resolve the issues. I found that it is very hard for customers to voice their issues to the support teams, therefore good support was hard for them to attain. Leading them to a less secure, or less tolerable system.

                        I want a system that I can manage from anywhere, on any customer. Simply and effectively

                        Chad

                        1 Reply Last reply Reply Quote 0
                        • guyinpvG
                          guyinpv
                          last edited by

                          So where do these other services fit into the discussion?
                          Hard to keep track of what is RMM, versus ticketing, versus asset tracking, versus remote control and monitoring, reporting, etc etc.

                          Any general comments across these others?

                          http://www.landesk.com/

                          https://www.continuum.net/products/rmm-software/remote-monitoring-and-management

                          http://www.n-able.com/products/n-central

                          https://www.manageengine.com/

                          http://www.gfi.com/

                          scottalanmillerS 1 Reply Last reply Reply Quote 1
                          • Minion QueenM
                            Minion Queen
                            last edited by

                            @guyinpv

                            Pretty much everything you mention has horrible helpdesk/ticketing and costs money for a company like NTG's. While RMM would be nice it's not our main goal. We are an IT Company but have LOTS of customers (so not just an internal helpdesk for one single company). So we operate very differently than most.

                            There are so many OpenSources/Free Options that I prefer to "support" those companies whenever possible, and not just because of the $$ issue.

                            1 Reply Last reply Reply Quote 1
                            • scottalanmillerS
                              scottalanmiller @guyinpv
                              last edited by

                              @guyinpv said in Testing Out Comodo One RMM and Helpdesk:

                              So where do these other services fit into the discussion?
                              Hard to keep track of what is RMM, versus ticketing, versus asset tracking, versus remote control and monitoring, reporting, etc etc.

                              Any general comments across these others?

                              http://www.landesk.com/

                              https://www.continuum.net/products/rmm-software/remote-monitoring-and-management

                              http://www.n-able.com/products/n-central

                              https://www.manageengine.com/

                              http://www.gfi.com/

                              I'm not an expert on any of these but....

                              LANDesk: Like RMM but focused for internal, enterprise use. Quite good.
                              Continuum: Focused on being an offshore staffing firm, offers some RMM for MSPs
                              N-ABle: RMM focused on MSPs
                              Manage Engine: Huge portfolio, mostly enterprise management tools like LANDesk, owns Zoho, has multiple suites of tools, no RMM
                              GFI: Has RMM, it was okay-ish, for MSPs

                              1 Reply Last reply Reply Quote 0
                              • guyinpvG
                                guyinpv
                                last edited by

                                So then what are the core features you need?

                                Ticketing system but not focused on "internal" org? So like "public" tickets?? Or just ticketing "internally" to NTG but for all your outside clients and NOT public?
                                Does something like Freshdesk do this? Their tickets are more public though.

                                RMM specifically? So specifically you require remote control and monitoring? But you use Screenconnect already, are you wanting to replace it?
                                For remote monitoring could you use any sort of small daemon tool? Something like Glances: https://nicolargo.github.io/glances/
                                It just needs Python and is cross platform.

                                Do you need full asset management across all customers along with the monitoring? So ticketing plus remote control plus remote monitoring plus asset management? What about the email and CRM parts of it? Probably need a connection there too.

                                Can a person find ANY program which has all this in one package? Certainly complicated.

                                1 Reply Last reply Reply Quote 0
                                • Minion QueenM
                                  Minion Queen
                                  last edited by

                                  What we use currently for tickets is SpiceWorks hosted. No this is not a good option for us. We can't run real reports and it crashes and is buggy.

                                  We need a helpdesk that has no public tickets and that we could connect ScreenConnect directly to would be awesome (that wasn't a bad system which is all there seems to be now).

                                  I think we will stick with something open source for now and just build our own that is the only way we get what we need and want. There is NOTHING that is actually great out there.

                                  guyinpvG 1 Reply Last reply Reply Quote 1
                                  • guyinpvG
                                    guyinpv @Minion Queen
                                    last edited by

                                    @Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:

                                    There is NOTHING that is actually great out there.

                                    Dang. You'd think this is exactly what RMM/MSP software is supposed to be doing!

                                    scottalanmillerS 1 Reply Last reply Reply Quote 0
                                    • scottalanmillerS
                                      scottalanmiller @guyinpv
                                      last edited by

                                      @guyinpv said in Testing Out Comodo One RMM and Helpdesk:

                                      @Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:

                                      There is NOTHING that is actually great out there.

                                      Dang. You'd think this is exactly what RMM/MSP software is supposed to be doing!

                                      Right? You would think that our use case would be exactly what they target. But they don't seem too.

                                      1 Reply Last reply Reply Quote 0
                                      • DustinB3403D
                                        DustinB3403
                                        last edited by

                                        So what happened with this, I know things were busy but the world doesn't stop spinning because of MangoCon!

                                        Paging @Minion-Queen and @scottalanmiller

                                        scottalanmillerS 1 Reply Last reply Reply Quote 0
                                        • scottalanmillerS
                                          scottalanmiller @DustinB3403
                                          last edited by

                                          @DustinB3403 said in Testing Out Comodo One RMM and Helpdesk:

                                          So what happened with this, I know things were busy but the world doesn't stop spinning because of MangoCon!

                                          Paging @Minion-Queen and @scottalanmiller

                                          It's driving to Texas and buying a new car that is stopping me from getting things done 🙂

                                          DustinB3403D 1 Reply Last reply Reply Quote 0
                                          • DustinB3403D
                                            DustinB3403 @scottalanmiller
                                            last edited by

                                            @scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:

                                            @DustinB3403 said in Testing Out Comodo One RMM and Helpdesk:

                                            So what happened with this, I know things were busy but the world doesn't stop spinning because of MangoCon!

                                            Paging @Minion-Queen and @scottalanmiller

                                            It's driving to Texas and buying a new car that is stopping me from getting things done 🙂

                                            Get a bigger cell phone, work from that 🙂

                                            coliverC 1 Reply Last reply Reply Quote 0
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