Webroot site: Slow to respond

scottalanmiller

Calling @nic

Deleted74295

The Webroot console is generally slow for me and has been for months. I just put it down as one of those things.

gjacobse

@scottalanmiller said:

Calling @nic

Yea,.. meant to do that.
Thank you.

Nic

@gjacobse said:

I am trying my third browser to work with Webroot..

It seems so slow -at least to me. Has anyone else experienced this today?

Are you referring to the console as well? I know we've had some issues with growth and having to add more servers, so let me check and see if we've hit another big growth spurt and whether we need to ramp up more.

gjacobse

@Nic said:

@gjacobse said:

I am trying my third browser to work with Webroot..

It seems so slow -at least to me. Has anyone else experienced this today?

Are you referring to the console as well? I know we've had some issues with growth and having to add more servers, so let me check and see if we've hit another big growth spurt and whether we need to ramp up more.

When I log it sometimes it'll just drop to a blank screen... I even tried different browsers...

Deleted74295

The public facing sites have generally been quick.

Just the consoles that are really slow.

Nic

I just tried the console on my machine and it is slower than usual. In fact it timed out after I logged in and I had to login again. Let me investigate further and see what's up.

Deleted74295

@Nic said:

I just tried the console on my machine and it is slower than usual. In fact it timed out after I logged in and I had to login again. Let me investigate further and see what's up.

Thanks, the console has been like that since at least September sadly.

Nic

@Breffni-Potter said:

@Nic said:

I just tried the console on my machine and it is slower than usual. In fact it timed out after I logged in and I had to login again. Let me investigate further and see what's up.

Thanks, the console has been like that since at least September sadly.

Yeah it's been slow, but not as bad as it is today. I can't even get logged in right now.

dafyre

@Nic O.o You can't even get into your own products? Oh, for shame!

Nic

@dafyre said:

@Nic O.o You can't even get into your own products? Oh, for shame!

I know right?

I'm chatting with the guy who supports the online console right now. He said there was a memory leak issue earlier that they'd been doing some work on and that seems to have fixed it for some people. I let him know I was still having trouble and he's investigating further.

Minion Queen

Thank you @Nic it's driving me nuts!

scottalanmiller

@dafyre said:

@Nic O.o You can't even get into your own products? Oh, for shame!

I've had Rackspace have the same issue and instead of investigating they were just going to ignore the issue until there was an outage!!

gjacobse

@Nic said:

@dafyre said:

@Nic O.o You can't even get into your own products? Oh, for shame!

I know right?

I'm chatting with the guy who supports the online console right now. He said there was a memory leak issue earlier that they'd been doing some work on and that seems to have fixed it for some people. I let him know I was still having trouble and he's investigating further.

Ooops!

We appear to have a problem - we will hopefully resolve this soon.

We apologise for any inconvenience this may cause, but promise the site will be back up very soon and running better than ever!

Thank you for your patience.

Everyone at the Webroot SecureAnywhere Team

Nic

@gjacobse said:

@Nic said:

@dafyre said:

@Nic O.o You can't even get into your own products? Oh, for shame!

I know right?

I'm chatting with the guy who supports the online console right now. He said there was a memory leak issue earlier that they'd been doing some work on and that seems to have fixed it for some people. I let him know I was still having trouble and he's investigating further.

Ooops!

We appear to have a problem - we will hopefully resolve this soon.

We apologise for any inconvenience this may cause, but promise the site will be back up very soon and running better than ever!

Thank you for your patience.

Everyone at the Webroot SecureAnywhere Team

Yep I'm getting that now as well. Guess they're having to taking things offline temporarily while they get it fixed. I'll let you guys know when I hear more.

Nic

Ok looks like it's been sorted out finally. I'm able to get in and navigate around my console ok.

If anyone is still not able to get logged in or has any timeouts please let me know. Thanks for being patient while we got this fixed (or at least pretending to be patient ).

dafyre

@Nic said:

Ok looks like it's been sorted out finally. I'm able to get in and navigate around my console ok.

If anyone is still not able to get logged in or has any timeouts please let me know. Thanks for being patient while we got this fixed (or at least pretending to be patient ).

While you pretend to get it fixed? (I don't feel bad for picking at you... I am a Webroot customer -- even if only of the home version, lol).

Nic

@dafyre said:

@Nic said:

Ok looks like it's been sorted out finally. I'm able to get in and navigate around my console ok.

If anyone is still not able to get logged in or has any timeouts please let me know. Thanks for being patient while we got this fixed (or at least pretending to be patient ).

While you pretend to get it fixed? (I don't feel bad for picking at you... I am a Webroot customer -- even if only of the home version, lol).

Well I didn't do anything except bug the folks who manage the servers

We still don't have a complete root cause but at least things are working (albeit slowly) in the meantime.

dafyre

@Nic said:

@dafyre said:

@Nic said:

Ok looks like it's been sorted out finally. I'm able to get in and navigate around my console ok.

If anyone is still not able to get logged in or has any timeouts please let me know. Thanks for being patient while we got this fixed (or at least pretending to be patient ).

While you pretend to get it fixed? (I don't feel bad for picking at you... I am a Webroot customer -- even if only of the home version, lol).

Well I didn't do anything except bug the folks who manage the servers

We still don't have a complete root cause but at least things are working (albeit slowly) in the meantime.

It's nice to have vendors in here that like to play back.

I hope I am eventually in a position to recommend Webroot products again soon!

Nic

@dafyre said:

@Nic said:

@dafyre said:

@Nic said:

Ok looks like it's been sorted out finally. I'm able to get in and navigate around my console ok.

If anyone is still not able to get logged in or has any timeouts please let me know. Thanks for being patient while we got this fixed (or at least pretending to be patient ).

While you pretend to get it fixed? (I don't feel bad for picking at you... I am a Webroot customer -- even if only of the home version, lol).

Well I didn't do anything except bug the folks who manage the servers

We still don't have a complete root cause but at least things are working (albeit slowly) in the meantime.

It's nice to have vendors in here that like to play back.

I hope I am eventually in a position to recommend Webroot products again soon!

Hey if we can't have fun then what's the point?

and yeah I understand that sometimes the choice of AV isn't always under one's control, or there are other factors that constrain your choice, no worries!