Vitelity Outtage

[Minion Queen]

They are current investigating outbound and inbound call failures only affecting some customers. And you guessed it one of ours

[Minion Queen]

Customer has inbound but no outbound

[scottalanmiller]

Wonderful.

[coliver]

Good luck. Wonder if it makes sense to add another SIP provider to that PBX.

[Minion Queen]

Doing so now

[Minion Queen]

And they are down again

[dafyre]

@Minion-Queen said:

And they are down again

So that explains why I can't get though to you... lol.

[Minion Queen]

We have VoicePulse nice try

[dafyre]

@Minion-Queen snaps fingers Foiled again!

[Minion Queen]

I tried calling support and the call drops in the middle of the IVR message. We can't get to our numbers to forward them or anything either.

[scottalanmiller]

Not just down but their own phones are down too!!

[dafyre]

Wow. They broke it good!

[Minion Queen]

Well I finally got through to the support number. Not holding out any hope that I can actually get through to someone though.

[Minion Queen]

And it just hung up on me

[Minion Queen]

[scottalanmiller]

Yeah. Our engineers have found a problem, too!

[coliver]

@Minion-Queen said:

"F**k it we'll do it live!"

[scottalanmiller]

Coming up on this week's Lifetime Movie: "Uptime be Damned, the Vitelity Story"

[Minion Queen]

Yeah pretty much!

[mlnews]

Any update an hour after they figured out and admitted what they had done?