Touchscreen Not Working on Acer Aspire 5600U
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Dealing with an issue on an Acer Aspire 5600U where all drivers are installed, but the touchscreen refuses to work. I've done some research and it appears the touchscreen is often run by a "HID-compliant touchscreen" driver, which this computer doesn't have. However, nothing on Acer's site has a driver or utility to control this. Machine is running Windows 8.1 x64. Any ideas?
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Stop buying Acer products. They notoriously have driver compatibility/availability issues, in my experience. And their website is never any help.
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@art_of_shred said:
Stop buying Acer products. They notoriously have driver compatibility/availability issues, in my experience. And their website is never any help.
Not my computer. For a customer. And I agree.
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I'd find the generic device type, and the manufacturer of it. Install those drivers.
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@DustinB3403 said:
I'd find the generic device type, and the manufacturer of it. Install those drivers.
I've tried finding the generic HID-compliant touchscreen drivers...can't find them.
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Try uninstalling the USBHost Drivers and reinstalling. I've seen issues with them when stuff wasnt detected before.
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@IRJ said:
That's what this was. Bad HDD that was replaced and they used the Acer Recovery media to reinstall. Touchscreen hasn't worked since.
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@brianlittlejohn said:
Try uninstalling the USBHost Drivers and reinstalling. I've seen issues with them when stuff wasnt detected before.
Ok, I'll try that.
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Yikes, their recovery media didnt work
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@IRJ said:
Yikes, their recovery media didnt work
woo woo woo.. what? the recovery media didn't work.. damn Acer..
So there is nothing in the device manager indicating a missing driver, yet the screen doesn't work.. Are you sure the device has touch and the user isn't trying to pull a fast one?
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@Dashrender said:
@IRJ said:
Yikes, their recovery media didnt work
woo woo woo.. what? the recovery media didn't work.. damn Acer..
So there is nothing in the device manager indicating a missing driver, yet the screen doesn't work.. Are you sure the device has touch and the user isn't trying to pull a fast one?
Or perhaps touch screen stopped working before you got it
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Solution:
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Yeah, I'm going to do some more digging. I uninstalled all the USB host drivers, as suggested. @Dashrender, it's possible it's not a touchscreen. I brought the computer in a few days before leaving in September (it's been there that long). I'll double check.
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@art_of_shred said:
Stop buying Acer products. They notoriously have driver compatibility/availability issues, in my experience. And their website is never any help.
I've never had good luck with them. But I did have an Acer S3 Ultrabook (was given it) many years ago. for being one of the first ultrabooks out with decent specs it was pretty good. The computer only lasted 1 year before the battery quit though, of course no manufacturers warranties covers batteries. Sadly Acer did not make the battery any more and there were no third party ones ever made so it went to the trash. My Current Dell e7450 Ultrabook is far far better.
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The only good Acer machines I ever saw were the netbooks. Those things were just awesome!
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@thanksajdotcom said:
Yeah, I'm going to do some more digging. I uninstalled all the USB host drivers, as suggested. @Dashrender, it's possible it's not a touchscreen. I brought the computer in a few days before leaving in September (it's been there that long). I'll double check.
If it's not showing up on USB (which would show in Device manager) and it's not on a COM Port then it's most likely not a Touchscreen.
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@thanksajdotcom said:
The only good Acer machines I ever saw were the netbooks. Those things were just awesome!
Their monitors can be 'ok' but not great. Granted Acer doesn't really make them. Neither does anyone else make their own monitors for the most part.
