Lastpass is now part of LogMeIn
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@Dashrender said:
What doesn't work about the product?
It used to be solid, but it got less and less so over time. Now we have issues with both the client and the server pieces working reliably. We've been migrating off of it to ScreenConnect which is worlds better, overall. Often it would connect but fail to stay connected, connections were flaky at best. Used to be awesome, it was a very dramatic shift from "essentially rock solid" five years ago to "this isn't working and we can't depend on it" a year ago.
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@Dashrender said:
I'll agree that it's expensive, but not excessively, at least for 100 devices. I have a 100 remote support license for $400 or is it $500? $5 a year isn't bad in my mind.
That is a fraction of the quotes I've been seeing. It was several thousand for us, even with getting the numbers of machines greatly reduced as we moved off of it.
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$450 for 10 devices on pro.
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Pro pricing is misleading as that was always expensive. It is the Central pricing that is useful and doesn't provide the Pro features.
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Central basic is still $499 for only 25 devices and it doesn't include file transfer. That's why I always compare pro because it has the features that others offer for much much less. Usoris Remote viewer is free for 10 machines, business or not and have some really cool features. More features than LMI Pro.
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@johnhooks said:
Central basic is still $499 for only 25 devices and it doesn't include file transfer. That's why I always compare pro because it has the features that others offer for much much less. Usoris Remote viewer is free for 10 machines, business or not and have some really cool features. More features than LMI Pro.
Central has user management, the minimum necessary for LMI to be viable for a business.
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What's worse is if you want something like teamviewers quick support (you also get a branded application) you need LMI Rescue which is $1300 a year.
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@scottalanmiller said:
@johnhooks said:
Central basic is still $499 for only 25 devices and it doesn't include file transfer. That's why I always compare pro because it has the features that others offer for much much less. Usoris Remote viewer is free for 10 machines, business or not and have some really cool features. More features than LMI Pro.
Central has user management, the minimum necessary for LMI to be viable for a business.
If you're a one man shop though, you just need a way to connect to clients. You get more with pro, just less clients. It really forces out those very small shops.
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@johnhooks said:
What's worse is if you want something like teamviewers quick support (you also get a branded application) you need LMI Rescue which is $1300 a year.
Yes, LMI Pro lacks a lot.
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@johnhooks said:
If you're a one man shop though, you just need a way to connect to clients. You get more with pro, just less clients. It really forces out those very small shops.
Is it cost effective even for that, though? Because it is per client, I could see it working for a one man, part time shop where you literally just have a couple clients. Or a shop that doesn't support desktops and just a few servers. But even there, since you can't do RSAT over it, can't do PowerShell over it and can't do SSH over it, it doesn't really work there either. Once you are supporting desktops and need GUI, Pro seems to price itself out nearly the moment you have even part time. And it creates technical debt to overcome.
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@scottalanmiller said:
@johnhooks said:
If you're a one man shop though, you just need a way to connect to clients. You get more with pro, just less clients. It really forces out those very small shops.
Is it cost effective even for that, though? Because it is per client, I could see it working for a one man, part time shop where you literally just have a couple clients. Or a shop that doesn't support desktops and just a few servers. But even there, since you can't do RSAT over it, can't do PowerShell over it and can't do SSH over it, it doesn't really work there either. Once you are supporting desktops and need GUI, Pro seems to price itself out nearly the moment you have even part time. And it creates technical debt to overcome.
Oh no, its not worth it at all. I was saying its closer to worth it with pro than with central for the small shops. But with tools like teamviewer, usoris, NoMachine, etc it's def not worth it.
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I've been using and paying for Central for 2 years now. The main reason I'm looking to move away from them is that I want all 110 of my machines to be on a single account. Central cost me $499 last year, and I've never once had a single problem connecting (when using the installed client piece - for whatever reason I can't seem to connect anymore inside the FF addon from my main work PC)
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There goes the planet.
aaannnnddd just because I thought of this at the same time:
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@Dashrender said:
What doesn't work about the product?
I'll agree that it's expensive, but not excessively, at least for 100 devices. I have a 100 remote support license for $400 or is it $500? $5 a year isn't bad in my mind.
@scottalanmiller is the only person I've ever heard of having problems with LMI. I've always found it rock solid. We have a 100 device licence too. Our renewals have been heavily discounted so far, but I don't know how much longer that will continue. But the list price for Central Basic is £500, which is US$768. Double for the Central Plus, which is what we're on (our last renewal was a quarter of that).
It's worth it for us as we get, and use, Hamachi VPN for free with it. I'm not sure how much longer that will continue. I've always found Hamachi an awesome product, but LMI don't develop or promote it for some reason, so it's only a matter of time before they kill it. I don't know why they don't like it?
We're lucky in that we have around 90 devices, so the licence scheme fits. If we had 110 devices our costs would double as we'd have to move up to the next band, which is for 250 devices. I hate licencing like that.
We used Microsoft InTune for remote support prior to LMI. Now that really was/is an awful product. To the extent that when we needed help from Microsoft to get it working, they logged in to our system using LMI. I commented on the irony of Microsoft using a third-party remote support product to fix their own remote support product and the engineer just said "Yeah, we never use InTune here". So much for eating their own dog food.
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I didn't like Lastpass when I tried it, and much prefer Keepass (apart from the lack of non-third party iOS app). But if Lastpass gets integrated into our LMI account then it could be an advantage. So I see this as potentially a positive move for us.
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@Carnival-Boy said:
It's worth it for us as we get, and use, Hamachi VPN for free with it. I'm not sure how much longer that will continue. I've always found Hamachi an awesome product, but LMI don't develop or promote it for some reason, so it's only a matter of time before they kill it. I don't know why they don't like it?
I'm not familiar with Hamachi at all... Is that a Site-to-Site VPN or does it put all the VPN clients in their own IP space?
If it is the Latter, check out spinning up your own ZeroTier controller (http://www.zerotier.com) and using that to replace Hamachi... I think @johnhooks is using ZeroTier + NoMachine for his remote support stuff now... he can tel lyou more about his use case.
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@Carnival-Boy said:
I didn't like Lastpass when I tried it, and much prefer Keepass (apart from the lack of non-third party iOS app). But if Lastpass gets integrated into our LMI account then it could be an advantage. So I see this as potentially a positive move for us.
I like both from a usability standpoint. I've only seen KeePass in large organizations and LastPass in small ones, believe it or not.
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@dafyre said:
I'm not familiar with Hamachi at all... Is that a Site-to-Site VPN or does it put all the VPN clients in their own IP space?
It's the forerunner (but not associated with) Pertino. It was abandoned LONG ago and no new development, it's actually lost ground (it used to support Linux, but no longer.) But was really good when it was current and is still not too bad. It does a lot included hub and spoke, peer to peer and mesh. So you can pretty much build whatever you want out of it.
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We use Logmein Rescue which works great for us.
I personally have a LastPass and Xmarks subscriptions and plan on keeping them.
