I gotta vent because no one here at work seems to get it. Back story, we are a school with 19 homes on campus (Profs live there) and dorms for 84 students. In September our deal for bulk TV was up. We renegotiated so we could get the TV and internet for the homes and all 84 student rooms (Main campus has fiber, students do not get individual internet) on one bill. Before the deal, 17 homes had Business Class internet @ 15 down and 2 up. 2 other homes had residential internet, which was separate from everything else. The deal was everything was included and the residences and student areas pay nothing.
November the deal goes live and Spectrum says, send your residents down to the local store and they can get their new modem and set top box. December comes and we get 4 new bills. One for the new agreement, one still charging for the business class at the 17 homes, 1 for the set top boxes, and one for the 2 other homes that had residential internet.
Call in December to attempt to get the bills squared away and they make adjustments to 3 of the residences and nothing else. Call again and no changes. Get a guy higher up and he is getting places until Spectrum cuts off what he used to be able to do and removes his ability to help us. We escalate and no one seems to be able to get their crap together.
We are now in March and TV services were getting shut off at homes even though we are getting credits on some bills but not others. The billing is now so eff'd up that we're spending most of our time going through bills, credits, and charges to figure out what we should and shouldn't pay.
We actually just reached out to our state reps this morning because we were told by one of our Spectrum reps that we are in violation of the contract.
Worst part of all of it is there isn't another service provider that could match the services, if they were all working.
info they provided a buffet style breakfast.
